Foundation Kia

BEWARE OF THIS DEALERSHIP, THEY ARE EXACTLY WHY PEOPLE DISLIKE CAR DEALERS AND SALEMAN. The experience started out fine, then they added the “Colorado Package” for $5995 extra. We asked what that was an DISLIKE CAR DEALERS AND SALEMAN. The experience started out fine, then they added the “Colorado Package” for $5995 extra. We asked what that was and the salesman told us it was just a fee because cars are in such demand today. We walked out, only to get a call from Ricky the Sales Manager on our way home. He said there was a misunderstanding and he put it down to $799 extra. Needing a car, we agreed on a price late Saturday and said we would be back on Monday to buy the car. Multiple emails (total of 10 back and forth) on Monday verifying we were coming in at 3PM to purchase the car from the Salesman as well as Ricky. All pre-approved for the loan, gave them insurance information at 2PM to expedite the purchase process. Arrived at exactly 3 PM on Monday and Ricky had released the car for sale to another customer. More

I have had wonderful car buying experiences when this place was MEDVED KIA, since then I'm not really sure what's going on with their service department. There online scheduling doesn't work, or never ha place was MEDVED KIA, since then I'm not really sure what's going on with their service department. There online scheduling doesn't work, or never has any days up to 6 months out available, I doubt they are that booked. When calling I always get forwarded to a voicemail, when leaving a voicemail I have never received a call back to schedule until I made a direct complaint to the GM of the business. He seemed very annoyed that I contacted him, then the lady that handles service appointments finally called and talked to me like I was wasting her time. My problem is I've bought 2 vehicles here and cannot seem to get them serviced here, even though my finance package with them includes free oil changes and I was also told I cannot take my vehicle elsewhere for maintenance to keep my warranties they stand by. So when I finally got my last appointment, I arrived early only to be told they wouldn't take me because my vehicle did not need an oil change. I have always been under the understanding to keep my KIA warranty intact, Im supposed to get an oil change every 6 months or X amount of miles driven. I was over the 6 months mark but under the mileage by about 6000 miles as I don't drive as much as other people, so I was told to return when I reached the 8000 miles for an oil change, with that being the case I shouldn't need an oil change for about 4 to 5 years, which I'm not automobile expert but I believe that would destroy my engine waiting that long no matter how little I drive. I recently tried to get another appointment and as usual cannot get a hold of anyone and no one is returning my calls. I still have 2 free oil changes left that I can't redeem because of the lack of service being provided. I will be taking my business to another certified KIA retailer and if they cannot honor my free oil changes there, I will be filing a BBB complaint against Foundation KIA. I do not wish to return or give my money to a business that won't treat me as a valued customer after years of loyalty and good money spent. More

My car was vandalized and the ignition destroyed in a failed theft. Multiple calls and messages left over 10 days. No callback from anyone. The second receptionist told me I had to have my car drug te failed theft. Multiple calls and messages left over 10 days. No callback from anyone. The second receptionist told me I had to have my car drug tested before they would even consider looking at it because criminals could have done drugs in the car which would expose the mechanic. Referred me to the insurance company to get the testing; they'd never heard of this. Called the police; they'd never heard of this. Hope she got a good laugh in the break room over that one. Took my business elsewhere. More

The warranty company is a joke and will void your forever warranty at anytime. I called to get authorization for an oil change as required for the contract. Without knowing really any information about the warranty at anytime. I called to get authorization for an oil change as required for the contract. Without knowing really any information about the oil used they spouted off 6 months 7500 miles you went over your warranty is invalid. From what I knew I was using synthetic oil and that's 12 months 10000 miles intervals. That's in their contract but the guy didn't really care. The aftermarket warranty that they sell has a deductible but if you don't watch it you will be paying the deductible plus diagnostic fee as they don't pay for diagnostic fees even though they are required to fix the vehicle. More

First off, I have to say that I dislike car shopping. For one the salesmen can be a bit much but when I walked into Foundation Kia, Ryan Vanskiver was the salesmen that greeted me. I came in knowing wh For one the salesmen can be a bit much but when I walked into Foundation Kia, Ryan Vanskiver was the salesmen that greeted me. I came in knowing what I wanted and we agreed to a deal. I feel Ryan gave for me a fair deal and I would recommend Ryan to any one of my friends and family with confidence. He changed my view on dealer salesmen and made the car buying experience very pleasant. Thank you Ryan!! More

This Dealership has the worst customer service ever, I would never shop here again no follow up and very poor phone customer service would never shop here again no follow up and very poor phone customer service More

Terrible communication. Even had the "owner" reach out and never heard back. George the salesman was great, he deserves better co-workers Even had the "owner" reach out and never heard back. George the salesman was great, he deserves better co-workers More

Poorest customer service I have ever seen in regards to their service department. Here is why: I was notified by Kia regarding two recalls on my vehicle. Later I was given the go-ahead in a separate their service department. Here is why: I was notified by Kia regarding two recalls on my vehicle. Later I was given the go-ahead in a separate letter to schedule the appointment. Issue #1: Trying to get a hold of anyone to schedule something is like panning for gold. Yes, you can schedule online, but if you have specific questions, especially when it involves recalls, be ready to play the largest game of phone tag of your life. Get ready to leave a voicemail on Bri’s line - which all the ambassadors basically push to her as they are stretched and understaffed. Issue #2: While they say that they service Boulder, it is easily an hour drive one way to this place, with no compensation other than comping an Uber if you live within 10 miles (so basically just Arvada). At $5 a gallon, I basically spent close to 4 hours on the road today just to try and get these recalls fixed. Issue #3: They we’re going to charge $70 for an oil change (normally $40 at any nearby mechanic), $75 to change an engine filter (normally $15 that you can do yourself), and $40 for an air cabin filter (normally $10 that you can do yourself) that this team happened to find during the “multipoint inspection” while doing the recalls - basically and absolute rip-off. Issue #4 (The Big One): I waited most of the day and then suddenly got a text saying my vehicle was ready, followed by another text saying that they had to order a part for one of the recalls. Mind you - this appointment had been made for over a month, and the form that Kia sent stated that the part was ready and available to be fixed in my vehicle. After I tried to get some answers and clarify via text, I was completely left unanswered by TeElle until AFTER I picked up my vehicle. Pretty terrible customer service and communication on her part. I tried to call Brittany (the Service Manager) afterwards, but to my surprise (sarcasm), went immediately to voicemail which was also completely full. So, now I have to wait until they get this part to get my vehicle fixed, I have to schedule it all over again, plan out 4 hours of both me and my spouses day to go drop off and pick up. Honestly, this will be the last time I will be working with Foundation Kia, and most likely the last time I will ever have a Kia. No customer service, no empathy, no help, and not even any gesture for the inconvenience. As someone who works in hospitality, I am appalled at how you simply don’t care. You barely even ran my car under a hose without me asking. Never again. 👎 More

Salesman great, but finance guy talks down and does not communicate with sales well. Waste of time was told one thing while he did another. I DO NOT RECOMMEND THIS DEALERSHIP communicate with sales well. Waste of time was told one thing while he did another. I DO NOT RECOMMEND THIS DEALERSHIP More