Fountain Acura

Fast and amazing experience! We came to look and Vincent showed us a Certified 2018 TLX in red! Everything was smooth, extremely easygoing and casual. Not pushy and very accommoda We came to look and Vincent showed us a Certified 2018 TLX in red! Everything was smooth, extremely easygoing and casual. Not pushy and very accommodating. Thanks Vincent! We are so happy! Best car buying time we’ve had! More

No, don't buy here. UpperManagement is no good here, & it goes down the line of employees. They want you in&out asap and hate when you come in for service. Sad, becaus UpperManagement is no good here, & it goes down the line of employees. They want you in&out asap and hate when you come in for service. Sad, because_ Acura is worthy of better representation "Fountain" is selling a brand they themselves are deteriorating. wow. My first new car experience is very bad and has nothing to do with car. Love my Acura, that Honda motor is of the highest quality. There is no real service at "Fountain" Most of the initial individual you see when you go in for service are great. They are considered as the low level employees, they are the only good thing about "Fountain" that too will deteriorate. Would like to be proven wrong about "Fountain" More

THE WORST EXPERIENCE EVER The worst manager ever, the sales man was perfect, once convinced of the car, the manager approaches the space and tried to tell me my "worth", by tel The worst manager ever, the sales man was perfect, once convinced of the car, the manager approaches the space and tried to tell me my "worth", by telling me he considered I could afford something at least 10-15K cheaper, I walked out al left. More

Avoid at all costs - HORRIBLE SERVICE REPRESENTATIVE I have brought my car here a few times and every time has been horrible. I am so happy I am moving and will never have to go back! Will, my service re I have brought my car here a few times and every time has been horrible. I am so happy I am moving and will never have to go back! Will, my service representative, is incredibly rude and manipulative. I came in and asked for some fluids to be replaced. He quoted me at $1,000 for the service which I had previously been quoted at around $500. After arguing over the other added services my car did not need and that I had not asked for (for example, I told him the oil was changed in my car the previous week, included in the charges was an oil change) the price did fall to around $500. This man is not honest and I do not trust this dealership in the slightest. I love my car but coming here gives me such stress because I know I am about to haggle over charges and what I need done to my car. AVOID. More

DO NOT TRUST THIS DEALERSHIP!!!! I bought a car from this place 3 weeks ago only to find out they sold me a lemon. They knew very well the car had an engine issue as they have their o I bought a car from this place 3 weeks ago only to find out they sold me a lemon. They knew very well the car had an engine issue as they have their own mechanics there. When I brought my car in for service at Infinity, they gave me the bad news and told me there would be no way of me knowing about the engine even if I had brought in my own mechanic to check the car before I bought it. It costs about $400 just for a mechanic to take a look at your engine on an Infinity. Shame on them!!!! I was told I could’ve called Infinity with the VIN # and they could’ve given me that info before I purchased. This is something I ignored. Hope this info helps others. More

Buyer beware.Very shady dealership. Recently ready to purchase 2019 Acura RDX. Negotiated price with salesperson Juan.We had a cracked windshield on trade in ,we were in process of Recently ready to purchase 2019 Acura RDX. Negotiated price with salesperson Juan.We had a cracked windshield on trade in ,we were in process of getting fixed( Needed dealer window since not even 1 year old) . When arrived for pick up tried to get us to sign a”We Owe” paper and wanted us to jump through hoops to get windshield fixed. Wanted us to take new car but leave our plates on old car. Didn’t”sound right. Also when we got there salesperson was not there .”Emergency” then he was at a wedding. He was texting my husband all week haggling over finance rates now he isn”t even there. Then of course the rate and length of loan was not what was promised . We had text from salesperson but no one cared. Then car they had gotten for us did not have the$799.00 pro pack we were told we had to get.Sticker in received car was cheaper than car we had been promised and none of the numbers matched up. Felt totally scammed and disappointed. We loved car and were ther to take delivery . Finance person was very arrogant and made us feel bad because we were not agreeing to newer rates and pricing. Do yourself a favor, take the drive to Fermanagh in Tampa. Had wonderful experience with Jose and dealership and negotiated a better price there. More

You don’t get your money back My husband and I visited this dealership on Monday morning, June 11. We were ready to buy a car as we had done our homework. The salesman said they My husband and I visited this dealership on Monday morning, June 11. We were ready to buy a car as we had done our homework. The salesman said they did not have the car on premise (2018 MDX Advance) but could locate one at another dealership. We reached an agreement based upon them locating the vehicle. I was asked to make a $500 deposit which would be returned if they were not able to locate a vehicle. They had until the end of the day, Thursday June 14. They were to keep me informed throughout the process. I did not hear from them so on Tuesday evening I called. The salesman said they think they located one - I reiterated the deadline. I heard nothing except for a text to my husband asking if we would take a AWD instead of FWD. I was buying the car but he texted him. I said no. I heard nothing again so on Thursday I called. The salesman said they would not be able to locate the car. I asked when my deposit would be returned to me and he said by 5:00 pm and would email my receipt. I also said that we would buy a 2019 when they came in since it was obvious there were no 2018 and keep me posted. Nothing was done and I called the Sales Manager Friday afternoon. After explaining it all over again he said he would return the deposit and text me when completed. It is Saturday night and still no deposit returned. This is the worst service ever. Don’t trust your money with Fountain Acura in Orlando. More

Scammers!!! I will like to warn potential customers about the risks of trusting this dealership service department with your maintenance needs. They are scammers I will like to warn potential customers about the risks of trusting this dealership service department with your maintenance needs. They are scammers that practice deceiving techniques. I was at the dealership for a simple oil-oil filter change and a four wheel alignment. The service advisor informed that the vehicle has a rear main engine seal leaking. He also added that the oil pump was leaking as well. He quoted $1,600 plus shop supplies and taxes. I couldn't believe what I was hearing. My garage kept 2006 Acura TL has only 55,000 and has been well maintained. We never observed evidence of any oil leak on our garage or drive way. I asked the service advisor if he could show me the leaks. There was oil on the undercarriage but I realized that the oil was new and not coming from the car. They had sprayed new oil over areas of the undercarriage to create the impression of a leak. I asked for them to clean up the areas and proceed with the oil change and wheel alignment. When I droved away $205 later I noticed the car was not aligned. I spoke with service dpt. manager Nestor Diaz whom disrespectfully denied what happened. More

ACURA DOES NOT STAND FOR ACCURATE Had rear view camera replaced since it had minimal color on screen.Anything green was brown, etc. Received the Acura back with same problem. Fountain Had rear view camera replaced since it had minimal color on screen.Anything green was brown, etc. Received the Acura back with same problem. Fountain Acura's response was bring it back in so it can be compared to another new vehicle of same model. Wow, what a solution? Does that mean if other vehicle is free of problem I can keep new vehicle or they swap out the system and another new car buyer gets screwed? Before buying an Acura TLX "Google" the vehicle and you will change your mind on selection. More

Amazing!!! From the moment I arrived at 7am to drop the car off to the moment I picked the car up the Fountain Team was professional and helpful at every possibl From the moment I arrived at 7am to drop the car off to the moment I picked the car up the Fountain Team was professional and helpful at every possible moment!! More