Fountain Acura

Service Go check with Luis pedroza for your car service. He is so patient and very friendly, he is the reasons why I go Acura auto mall for service. Price us Go check with Luis pedroza for your car service. He is so patient and very friendly, he is the reasons why I go Acura auto mall for service. Price usually bit high for service but Lewis always find a discount for me. Luis is awesome!!! More

First and last time I visit this dealer. When you think Acura you think top notch quality. That they're going to take care of you and your car right. Right off the bat they don't even make a When you think Acura you think top notch quality. That they're going to take care of you and your car right. Right off the bat they don't even make a connection with you. I went in there for an oil change. They kept adding things on not even taking I to consideration. I just want an oil change. They just want to rack your bill up and strap you down till you can't turn back. The dealer wasn't even as nice as I thought it would be. It was actually pretty dirty. How are they going to take care of you if they can't take care of their facility. There is no connection between you and the staff. There is no interest to actually help you out. None of the staff was actually considerate. Except the one nice young man in the parts section. Horrible service. More

Horrible customer service. They were attentive when they sold me my car. Once we left the dealership and had questions about some of the electronics they would not return our c They were attentive when they sold me my car. Once we left the dealership and had questions about some of the electronics they would not return our calls. We had to call several times until finally could have an answer. Treated us like we didn't know what we were doing when in reality there was something wrong with the car. After that, when the car was 6 months old another thing broke. This time they have had it for 26 days because the part is not in. First they tell us they will call by a certain date and never did. When we called they could not give us a straight answer. We had to call Honda America to actually find out more about what was going on. The manager told us he would call us and we are still waiting for his call. More

Service Department is Painful Great Car, Horrible service Department. Acura, if you'd like to save your brand, find a way to separate this beautiful Dealership from their horrible Great Car, Horrible service Department. Acura, if you'd like to save your brand, find a way to separate this beautiful Dealership from their horrible service Department. We've actually developed an ongoing saying concerning this Service Department on OBT, Come in for $5.00 part, Leave with $3.00 Customer Service and $1000.00 bill. Please fix this in any way that you can. You have such a great and talented team, don't let them keep getting their ratings lowered by the lowered standard your service Department is working so hard to Maintain. We love our car, but dread having to bring it their for anything. And though we don't mind paying for service, please find an honest team who can give exactly what they promise, and not what suits their paychecks. Perhaps you should just stand around the corner and listen to your future sales plummeting, due to the many customers calling time and time again, trying not to yell at your service department for promises not kept, or things done incorrectly.. Or perhaps you should have someone call and try themselves to get through to your service Department, as it rings with no answer (all day-any day) after 100 rings just to get hung-up on. Thanks for taking the time to listen. Sorry about having to post the honest truth. More

Used car purchase From shopping their website to signing in the finance office was a great experience. My salesman was Brian T Garrett. This professional put me in the From shopping their website to signing in the finance office was a great experience. My salesman was Brian T Garrett. This professional put me in the right vehicle at the right price. Thanks to everyone at Fountain. More

Dealership has the worse customer service EVER This dealership needs to be bought by new ppl. The lack of customer service and detail means nothing to them. They dont return calls, they are horribl This dealership needs to be bought by new ppl. The lack of customer service and detail means nothing to them. They dont return calls, they are horrible at detailing and dont do much about your validated concerns. Still waiting for a call back for service on my car. This dealership sucks!!!! More

Great experirence Great experience, totally exceed my expectation. No surprise, the process was fast. Josephine Mancini was great! Will recommend my friends to work wi Great experience, totally exceed my expectation. No surprise, the process was fast. Josephine Mancini was great! Will recommend my friends to work with her for an Acura. More

Out the door In under three hours I got a flyer in the mall reading my car was in high demand but I ignored it then a few days later I got a call saying there is a shortage of my vehic I got a flyer in the mall reading my car was in high demand but I ignored it then a few days later I got a call saying there is a shortage of my vehicle so I said what the heck and scheduled a time to go in. I showed up and my Sales guy was awesome and he worked with his manager to make sure i could get what I wanted and nobody was wasting anyone's time. They had the exact car i wanted and we were able to swap in my 2013 tsx lease for a 2015 tlx lease with maintenance included and $0 down for $4 more than my previous payment. It was a no brainier! I highly recommend Roberto and Fountain Acura! More

Go see Carlos Rojas! Carlos Rojas was knowledgeable and helpfull..gave me best upfront price for new TLX and also most for my trade in..more than $3900 than the Sanford au Carlos Rojas was knowledgeable and helpfull..gave me best upfront price for new TLX and also most for my trade in..more than $3900 than the Sanford automation was willing to give me..he also helped my son into a gently used Acura..I wouldn't even think of dealing with anyone else at this point! More