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Fountain Automall - Service Center

Orlando, FL

2.6
63 Lifetime Reviews Review Dealership

63 Reviews of Fountain Automall - Service Center

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October 19, 2020

"DO NOT SHOP HERE!! I took my new (to me) 2015 Chevy..."

- tdot_42

DO NOT SHOP HERE!! I took my new (to me) 2015 Chevy 2500HD into this service department for a prepurchase inspection in March. This is supposed to be their best inspection and cost me $125. I received back a hand written mess that the service writer had to put notes on so it could be read. they said brakes and rotors needed to be replaced (no measurements), AC not working but that is not included in the check so they don't know why (understandable), batteries both bad, and a few other small things. None of this was pressing, so I bought the truck. 6 weeks ago, I went to have the AC repaired (check valve replaced) and my mechanic (who owns a reputable shop here in St. Augustine) found that the water pump was shot, the serpentine and accessories belt were damaged (one had a cut in it) and the upper control arms had no bushings in them at all. Since the inspection I had driven it 2000 miles. Water pump was making the same noise that stopped when it was replaced when I bought it, No possible way the bushings went from fine to gone in 2000 miles, belts don't cut themselves and noone had been under the hood before the mechanic, the serpentine belt was showing major signs of age that did not just spring up in 6 months. It is obvious that their technician did a half xxx job and didn't even look at these things. My mechanic found the play in the suspension as soon as it went on the lift, so I doubt they even put it up (or they are completely incompetent. To top it off, the first guy I talked to was snarky on the phone with me and told me he would look into it and call me back a week ago, never called me back. Today, they wouldn't even refund my $125 as if they couldn't afford to stand behind their work. DON"T TRUST THESE GUYS "big enough to service you, but small enough to care" is a xxxx lie. They stole my money, I could have gotten a better inspection from anybody else!

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Recommend Dealer
No
Employees Worked With
nestor
Oct 21, 2020 -

Fountain Automall responded

We appreciate you bringing this to our attention. Please contact us directly as soon as possible so that we can discuss what happened and come to a resolution together. Thank you, and we look forward to hearing from you soon. The Fountain Buick GMC Team

September 10, 2020

"People at this deal are thieves. One price over the..."

- JENNY

People at this deal are thieves. One price over the phone, double price at the cashier. Nobody meets you at the door, prices are 40 percent higher than anywhere else.

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Recommend Dealer
No
Employees Worked With
Wilfredo
Sep 14, 2020 -

Fountain Automall responded

I am concerned about this issue and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. The Fountain Buick GMC Team

March 13, 2020

"Acura - we have a MAJOR problem"

- Anthony Tufano

Acura – we have a MAJOR problem. I leased my first Acura ILX back in August of 2019 at Fountain Acura in Orlando, Florida with Kevin… I was excited to now be a part of the Acura family. Immediately after on August 17, I purchased wheel locks from Fountain Acura to protect my rims. I kept my wheel lock in my glove compartment so I know where it would be at all times and the reality that I won’t use it often. Fast forward to February 1, I went to service my Acura ILX for my first oil change at Fountain Acura with my assigned service advisor Will Rivera. In addition to the oil change, they rotated my tires to maintain even wear and extend the life of my tires… that is great. Fast forward again to Sunday, February 9 and I get pulled over by a police officer. When I went in my glove to get my registration, I notice my wheel lock is not there… this is strange. After getting home, I looked through my entire Acura ILX including under my seats, glove box, two additional storage compartments and the trunk well containing the inflator kit... I didn’t find anything. I have not used my wheel lock once at this time. At this point, I am VERY concerned that if I need to take my rim off my Acura ILX in the event of an emergency I CANNOT. Now, I called Fountain Acura Thursday, March 12 to confirm my appointment I had made on the Acura app for today, March 13 and was told by Jose that I did not have an appointment on file… this is not a good look. Luckily, they were accommodating and were able to confirm my original appointment time of 10:45am today, March 13… thank you! Please note I took off work for this appointment and am using my paid time off. I arrive at Fountain Acura for my appointment earlier today and am greeted by a very pleasant employee… great start to my day. I advised them of the situation and they bring me to Will Rivera. I now explain this entire situation to them and without letting me speak, they inform me that they use their master set and did not use my lock… interesting. I explain that I DID NOT use my wheel lock and the last person to use it was Fountain Acura. I then ask to speak to the Service Director, Nestor Diaz… what a joke. They were very confrontational and made me feel very uncomfortable… I thought I was a part of the Acura family? Without letting me explain my situation, they immediately tell me that there is nothing they can do and I LOST the wheel lock… really? I DO NOT appreciate being told something that I DID NOT do. I then asked if they cannot replace my wheel lock to refund me for the wheel lock to accommodate me… they again said NO. Fountain Acura, why should I pay for a good that I am not using due to Fountain Acura MISPLACING my wheel lock? I then ask to speak to the General Manager, Kyle Clements and am told by Nestor Diaz that they are out of the office until Monday… plot twist I went to the building they are in and was told by the receptionist they are PRESENT but in a meeting. They LIED TO MY FACE… DIPLORABLE. I am a current MBA student and one thing I learned in my marketing class, your CUSTOMERS are your GREATEST ASSET and can MAKE or BREAK YOU. This is not the way you treat a customer, a member of the Acura family, Acura. I am SO VERY DISSAPOINTED and besides myself that I was not fairly assisted and LIED TO MY FACE. My parents have an Acura MDX and Aunt and Uncle have an Acura ILX and Acura TLX. I have told them and will tell ANYONE ELSE to AVOID Fountain Acura at ALL COSTS and Acura all together. Your customers, your Acura family members, DESERVE much better service than this… this is UNACCEPTABLE. GET YOUR ACT TOGETHER ACURA. I WILL NOT lease an Acura after this… RIDICULOUS. I called up Acura Client Services, spoke to Rafael and have an open claim… I AM NOT taking NO for an answer. An oil change DOES NOT merit employees taking things out of one’s car… I completely understand mix ups happen (we’re all human) but I NEED to be ACCOMODATED by having a replacement since I PAID as well as time LOST that I now had to cancel my plans on my day off for DEALING with THIS. I will be contacting the BBB to inform them of this AWFUL behavior and to PREVENT this from happening to another customer if this IS NOT RESOLVED. Please reach out to me – thank you.

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Recommend Dealer
No
Employees Worked With
Jose, Wil Rivera, Nestor Diaz, Kyle Clements
October 13, 2019

"Oil change"

- B3arclaw

Very fast. Very friendly. I would recommend this dealership to anyone in need of a quick oil change. I pleasantly surprised at the speed of service.

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Recommend Dealer
Yes
Employees Worked With
Nestor
October 13, 2019

"AMAZING FAST SERVICE"

- W-MAN

I WAS BLOWN AWAY AND COULD NOT BELIEVE I WAS AT A DEALERSHIP. VERY FRIENDLY. MADE ME FEEL LIKE I WAS PART OF THEIR FAMILY. I WAS IN AND OUT SO FAST AND PRICED FAIR. I WONT EVER TAKE MY CAR TO A TIRE STORE FOR ANYTHING ELSE AGAIN. FROM THE ADVISORS TO NESTOR THE SERVICE MANAGER. EVERYTHING WAS GREAT.

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Recommend Dealer
Yes
Employees Worked With
NESTOR
October 11, 2019

"GREAT STAFF, GREAT SERVICE!"

- FranC

Always an amazing experience servicing my car here! They always accomodate my schedule and get my car done in a timely manner! Thank you all for all of your help!

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Recommend Dealer
Yes
Employees Worked With
Luis
September 25, 2019

"Worst experience with a dealership ever. "

- Brian C

I would like to share the worst experience I have ever had with Fountain Auto Mall Service Center. I brought my Denali truck up to Fountain Auto Mall Service Center for a sensor replacement that was under warranty. It took almost 3 weeks to replace. Kevin Rivera was the assistant Service Manager or at least that is what his title says. When I dropped my truck off with Kevin, he said it would be a couple of days. Well, that turned into weeks and the only way I could find anything else out about my truck is to drive up there since Kevin does not return phone calls. I had to drive to the dealership 5 times just to find out what is going on. I got tired of dealing with the lack of customer service or the decency to return a call. So, I asked for his manager Nestor Diaz. After almost 3 weeks Nestor tells me that my truck will finally be ready at noon on a Friday. That Friday when I show up to the dealership after I was promised my truck would be ready at noon. At 3 they started to work on my truck to finish so I can get my vehicle back. When the tech finally brought my truck back after waiting over an hour and half. I was told that it was not fixed yet and I would have to bring my truck back in. I get in my truck to go home and look for my prescription sunglasses. They were not there and after looking around with what else is missing from my truck. The employees at Fountain Auto Mall Service Center did NOT even have the decency to LOCK my truck. They should have put a big sign that says “we are not smart enough to lock our customer $80,000 truck come steal what you want”. After I found out that my truck was broken into, I called Nestor Diaz the Service Director at Fountain Auto Mall. I informed him of my terrible experience with Kevin and the item stolen out of my truck. His response to me was. “sorry we are not liable for item stolen out of vehicles here”. I would understand if my window was broken and items were stolen but due to Fountain Auto Mall carelessness and incompetence. Now after that whole ordeal, I need to now take my truck to another mechanic to fix a couple of other minor issues that Fountain Auto Mall broke on my truck. This is exactly what I do not want to do is to have to fix more issues from Fountain Auto Mall. Please DO NOT take your vehicle to Fountain Auto Mall unless you want to leave there with over $800 in stolen items, no return calls, no loaner vehicle for 3 weeks, items stolen and now more repairs from this place. WORST EXPERIENCE EVER and they do not seem to even care.

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Recommend Dealer
No
Employees Worked With
Kevin Rivera and Nestor Diaz
Sep 25, 2019 -

Fountain Automall responded

Brian, we appreciate the opportunity to learn about your experience at our dealership. Your business is valuable to us, and we want to hear more about this situation. Please reach out at your convenience. Sincerely, Fountain Buick GMC

Oct 01, 2019 -

Brian C responded

I recieved aroun 6 phone calls surveys about my service there and everyone was the same answer. Why were they so careless that Fountain Auto Mall can not lock the door to my truck. Their carelessness caused my truck to get broken into. I did reach out multple times to the Manager Nestor Diaz. His response was," sorry we re not liable". So yes half hearted response of give us a call. Who else should I talk to there? The manager said he is sorry but can't do anything and that was from his manager. So who should I reach out to? Just putting give us a call is a cop out for terrible service and cusotmer service. DO NOT GO TO THESE CLOWNS. Terrible.

April 22, 2019

"Avoid at all costs - HORRIBLE SERVICE REPRESENTATIVE "

- acuradriver123

I have brought my car here a few times and every time has been horrible. I am so happy I am moving and will never have to go back! Will, my service representative, is incredibly rude and manipulative. I came in and asked for some fluids to be replaced. He quoted me at $1,000 for the service which I had previously been quoted at around $500. After arguing over the other added services my car did not need and that I had not asked for (for example, I told him the oil was changed in my car the previous week, included in the charges was an oil change) the price did fall to around $500. This man is not honest and I do not trust this dealership in the slightest. I love my car but coming here gives me such stress because I know I am about to haggle over charges and what I need done to my car. AVOID.

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Recommend Dealer
No
Employees Worked With
Will
February 07, 2018

"Scammers!!!"

- Israel Renta

I will like to warn potential customers about the risks of trusting this dealership service department with your maintenance needs. They are scammers that practice deceiving techniques. I was at the dealership for a simple oil-oil filter change and a four wheel alignment. The service advisor informed that the vehicle has a rear main engine seal leaking. He also added that the oil pump was leaking as well. He quoted $1,600 plus shop supplies and taxes. I couldn't believe what I was hearing. My garage kept 2006 Acura TL has only 55,000 and has been well maintained. We never observed evidence of any oil leak on our garage or drive way. I asked the service advisor if he could show me the leaks. There was oil on the undercarriage but I realized that the oil was new and not coming from the car. They had sprayed new oil over areas of the undercarriage to create the impression of a leak. I asked for them to clean up the areas and proceed with the oil change and wheel alignment. When I droved away $205 later I noticed the car was not aligned. I spoke with service dpt. manager Nestor Diaz whom disrespectfully denied what happened.

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Recommend Dealer
No
Employees Worked With
Service advisor: Wilfredo Rivera, Service Manager: Nestor Diaz
October 03, 2017

"Service Department Is The Worst!!!! "

- KarpKiaSucks

Service Department Is The Worst (Charles Cintron)!!! I brought my vehicle to Fountain because there was a knock in the engine, but it was going to be covered under warranty. Warranty cover rental up to 10 days, they took 20 days to fix it because they were down one mechanic and wanted to split the difference on the additional 10 days which means we would split $449 which means I would have to come out of pocket for $229.50 in addition to my $200 deductible. After battle is out with the GM John, we agreed I would pay 1 day rental of $38, plus the $200 deductible which I had to pay anyway. A month later they charged my credit for $229.20 to pay for half of the overages due to their fault. I am in the process of disputing now. Fountain GMC you suck!!! I am writing to the BBB and I have everything documented, along with the warranty company's timeline which corroborates with everything I said.

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Recommend Dealer
No
Employees Worked With
Charles Cintron, General Manager John
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