Fowler Chevrolet

Went to purchase a vehicle from this dealership. When deciding I used the online purchasing tool. Received sign e-documents for power of attorney and purchase agreements. Along with email confirming When deciding I used the online purchasing tool. Received sign e-documents for power of attorney and purchase agreements. Along with email confirming and congratulating me on my purchase. See photos.... Likely have a legal case. Called general sales next morning confirmed vehicle was still available and on lot. Asked about my online purchase was told it’s very busy. Can I wait for a call back. Did hear back within the hour, was told if I fill out credit application it would secure vehicle despite indicating I would pay cash, they didn't like that. Was clear they wanted the finance kick back so we (sales manager Rick Forlenza) and I agreed that if I financed the car and completed credit application that would confirm and secure vehicle as mine. He asked that I give him some time as they were very busy but assured me that with credit application and online sale vehicle was secured. Thought great not ideal but wanted this vehicle enough to go out of my way and purchase online. Waited for response from Rick, nothing, gave it a couple hours sent a few text messages and an email seeking confirmation. Nothing.... Decided to try calling his cell as he asked me to if I needed anything no response to text or voicemail. Gave it a another hour or so and decided to call sales. I asked for Rick, was told he was busy with a customer but was asked if there is anything that this salesperson could assist with while waiting. I explained I was trying to confirm that a vehicle I purchased online was reserved for me and was looking at when was a good time to come take delivery? Was promptly asked what vehicle this was on, gave him that information. Gentlemen was like oh that's an awesome truck, but it was just sold. I said I'm sorry just sold?? Yeah customer just drove off. Then I began to think I signed all this documentation. Does that not create a legal binding contract. The salesperson said that Rick was walking in let me grab him explain give me just a minute. Heard him set phone down heard talking in the background then heard phone pick up and was hung up on. Thought that might be an accident. Called dealer back was told Rick was in a meeting... Within 30 seconds, not quite buying that. I asked to speak to another manager, to please get to the bottom of this.... Was transferred to a Dylan Remington was told he is a general manager. Explained my situation and he told me that the vehicle didn't pass inspection so they had to sell wholesale. Not sure that I am buying that, after all the loop holes I jumped through all day long. Was told truck drives great looks new and that they have a ton of interest in this truck. Dylan apologized, but I asked if it was a service issue why didn't they say that and why was I ignored all day after complying to demands to secure. Not to mention one sales guy saying that the vehicle was just sold to a customer. Bottom line I don't believe anything this dealership says, I have bought from Fowler automotive in the past sad this is how they treat return customers. Will be the last. Looking into legal support now given signed purchased agreements prior to them selling as a legal binding contract. More

We have a 2019 Yukon with 150,000 miles on it. He is always upfront and honest with repairs and maintenance needs as well as timing. He is always upfront and honest with repairs and maintenance needs as well as timing. More

This was the best dealership I've done business with. They were professional and kind. They showed me nothing but the utmost respect and kept their word and made sure I got into a great car. Thank you so They were professional and kind. They showed me nothing but the utmost respect and kept their word and made sure I got into a great car. Thank you so much!!! More

Sara & I discussed possibly needing a new key fob after I misplaced mine. She provided excellent customer service- detailed product information, returning calls in follow-up, etc. Her customer service is a misplaced mine. She provided excellent customer service- detailed product information, returning calls in follow-up, etc. Her customer service is a rare find these days. More

The car sellers at Fowler in Broomfield did not know the most basic facts about trading in a vehicle in Colorado. They misled and misinformed us, filled out the purchase paperwork incorrectly, and cost us t most basic facts about trading in a vehicle in Colorado. They misled and misinformed us, filled out the purchase paperwork incorrectly, and cost us thousands of extra dollars in double tax. (Had we been given the proper information, we would have done this deal differently.) Then, upon being made aware of their mistake by their corporate office, they never bothered to contact us to let us know that they made a mistake and that they didn't file the title paperwork with the county (costing us a bunch of time also). Worse, they took no responsibility whatsoever for the mistake and their incompetence. I would never buy a car here. If you do, do not trust what they tell you (or their paperwork) but double check and verify everything. Instead of apologizing, that's what they said that we should have done. Unbelievable. More

Marcus listens, understands, cares and shows genuine concern for you automotive problem. Will offer solutions when you need to leave your auto and you have no back up. Great customer service. concern for you automotive problem. Will offer solutions when you need to leave your auto and you have no back up. Great customer service. More

The most customer driven service department in town. I have never seen any business handle a mistake so well. When things don't go quite right they own it and then make it right with zero hassle. Honest I have never seen any business handle a mistake so well. When things don't go quite right they own it and then make it right with zero hassle. Honesty on an unmatched level in the industry. More

Rob was awesome and provided quick service and helpful recommendations. I'll be back to see Rob again if I need service! recommendations. I'll be back to see Rob again if I need service! More

JJ is the most awesome car salesperson I've ever dealt with. Very knowledgeable, not just about the vehicle, but the purchase process, including the rebates. He is clearly a car enthusiast who owns a Che with. Very knowledgeable, not just about the vehicle, but the purchase process, including the rebates. He is clearly a car enthusiast who owns a Chevy EV himself. He went quite out of his way to give me the opportunity to test drive a base model Chevy Equinox (< $35k MSRP), which have been in very high demand. In terms of the ride, the car wasn't quite what I'm looking for, but that's very subjective and my experience with the dealership was outstanding! More

If you are thinking about purchasing or leasing from Fowler you MUST work with JJ Quintana. He made the experience so pleasant and smooth. Angela in Finance was great too. Go see them! Fowler you MUST work with JJ Quintana. He made the experience so pleasant and smooth. Angela in Finance was great too. Go see them! More