Fowler Chevrolet

Unacceptable experience Took my brand new 2018 Equinox in for an obnoxious unknown "whistling" sound. Car had less than 1000 miles on it. First slap in the face, I was den Took my brand new 2018 Equinox in for an obnoxious unknown "whistling" sound. Car had less than 1000 miles on it. First slap in the face, I was denied a loaner vehicle and told I would have to pay to RENT a vehicle. My car is brand new! Haven't even made first payment and now was being told I have to shell out money to rent a replacement vehicle for an already needed service visit...Ludacris!! Decided to come back later in the day to leave the vehicle without needing another because was leaving town for four days. Left the vehicle that Thursday night. Was phoned while out of town the following eve, Friday, for the second ludacris conversation. Was told at that time that if I did not agree to let a technician drive my vehicle home with him for the night in an attempt to duplicate the noise, it MAY or MAY NOT get taken care of because they didn't have the time apparently to do it otherwise. What?!?! I declined to allow my new $40,000 vehicle to be taken home by a stranger. Beyond perplexed by the whole situation at that time, I phoned my salesman Max for some answers in trying to understand the situation to that point. He phoned me back letting me know the manager was now involved and assured me it would be taken care of. I got back into town on following Monday. Still no resolve to the issue and was told they needed to get GM IT assistance, needed to keep the car longer. I was finally given a loaner. Over the course of the next few days, while I was out of town again, I received calls stating a few different things they were exploring to find the cause. I was beginning to get frustrated obviously because this is a new vehicle, but understood. I returned back in town on a Saturday. I had not received an update on the progress for a few days at this point, so I phoned. Cody in service had to text the tech or whomever had taken over the issue because the tech was off that day to find out what was going on. My car was apparently done?! No call to me to let me know this! I was only in town for that eve and leaving again early the next morning. Used what little home time I had to go over and pick up my car. So I arrive to get my car. It was filthy.... couldn't run it through a quick wash after it obviously sat out in the weather long enough to have water stains on the windshield?! Not to mention all the greasy fingerprints on the inside of the glass rooftop?! In addition to that, I was told by Max my salesman, after going through all the trouble I did, that the tank would be full....it was below half. The slaps were building....hassle when first attempted drop off about a loaner, told I have to trust my vehicle to an unknown location in order to access the problem, no call that the car was done, getting it back in the condition it was, and you guys not following through on a full tank as promised? I don't feel like a respected new customer. More

Everyone was very friendly & helpful. My first visit to Century Service. From my first call to scheduling my appointment, to the shuttle driver, to the service rep were all very accommodat My first visit to Century Service. From my first call to scheduling my appointment, to the shuttle driver, to the service rep were all very accommodating. My car was fixed quickly. I was quite surprised at the eagerness of all I dealt with to make sure I was satisfied. It was quite evident that the employee were happy in their jobs which is not the norm these days. I especially appreciated the sense of humor along with the commitment towards making my experience a very good one. More

Great Customer Service My fiancé and I went in to buy a vehicle Saturday July 1st after issues we had with a previously owned vehicle. We worked with Dave and he was friendl My fiancé and I went in to buy a vehicle Saturday July 1st after issues we had with a previously owned vehicle. We worked with Dave and he was friendly, knowledgeable, patient, and flexible. He and his team members were never once pushy or tried to force us into a deal, it felt like their only goal was to get us into a vehicle that we were absolutely sure about with a great price to match! I highly recommend this dealership and their customer service is something all other car industries should take note of! More

Easy buying experience Fairly easy buying experience. Kirby was easy to work with. Haggled a little over price but feel like I received fair price in the end. Fairly easy buying experience. Kirby was easy to work with. Haggled a little over price but feel like I received fair price in the end. More

Relatively painless new vehicle purchase Our experience buying a new car took a little longer than expected: too many forms required. Preprinted forms on 3x5 cards for filling in computer I Our experience buying a new car took a little longer than expected: too many forms required. Preprinted forms on 3x5 cards for filling in computer IDs, passwords and the services (MYCHEVY) they apply to would help. More

Fast and Friendly Friendly and easy to work with. Got me in for an oil change, no appointment. Got my car serviced in a timely manner. They said it would take about an Friendly and easy to work with. Got me in for an oil change, no appointment. Got my car serviced in a timely manner. They said it would take about an hour was completed in less time. More

Well worth the wait My transmission wave plate went out. Tall Tom and his team did a great job even though it took a couple of weeks. He set me up with a rental car so I My transmission wave plate went out. Tall Tom and his team did a great job even though it took a couple of weeks. He set me up with a rental car so I didn't miss a beat. It was covered under warranty thank goodness. The only issues I had was upon returning the rental, the agent noticed a small dent on the hood. I didn't notice it when I took the car and hope something didn't happen when I had the car. I barely drove it honestly. The other issue is they quoted me $99 total labor but then said they made a mistake on the rental fee and added another $100 when I was told the car rental was covered by the warranty. I paid it, but felt misinformed. The car is running like a champ now so I'm very happy about that. More

Amazing, no pressure, no stress!!! Very relaxed environment, no stress and absolutely got me the best deal possible. The entire team came together to get me my dream car at a price I co Very relaxed environment, no stress and absolutely got me the best deal possible. The entire team came together to get me my dream car at a price I could afford. More

Friendly and Accommodating This place was great. There was a glitch with my appointment booking online. But they still fit me in for my oil change. I am sure that may not always This place was great. There was a glitch with my appointment booking online. But they still fit me in for my oil change. I am sure that may not always be possible to do for every customer but I still was happy I was able to get my oil changed. More

Just Awesome! Sean was great to deal with. I could not have asked for a better salesperson. I visited a few other dealerships looking for a Silverado and a compet Sean was great to deal with. I could not have asked for a better salesperson. I visited a few other dealerships looking for a Silverado and a competitor dealership in particular was awful. From the moment I stepped out of my car that day Sean was the guy and I knew it right away. Very knowledgeable and very welcoming. Simple process from start to end and now I have a new truck. I like the fact that these guys here seemed really relaxed and did not pressure as I had felt from some of the other dealerships. I will definitely be coming back to purchase from Century! More