Fowler Chevrolet

Extremely Disappointed We have been long time customers of Century Chevrolet in Broomfield and have always trusted them with our vehicles until the past year. About a year We have been long time customers of Century Chevrolet in Broomfield and have always trusted them with our vehicles until the past year. About a year ago we took one of our vehicles in because the temperature gauge was going up and the coolant was low. We were told we needed a new water pump. The water pump was replaced and that evening the vehicle started to lose power and smelled like smoke. We immediately took it back to the service center. The engine was covered in liquid and we were told we needed a new radiator. We replaced the radiator. A few months later we took it in because the temperature gauge was going up again. They said we needed a new water pump. We reminded them they just replaced it and it was serviced at no charge. Everything was running fine and then we received a recall notice. We were told the issue in the recall didn't affect our vehicle but we needed a new water pump. This would be 3 water pumps in less than 1 year. My husband reminded them that the water pump had been replaced twice in less than 1 year and he was told that they would replace it at no charge. A few hours later they called to tell him that the front engine cover was damaged and it would cost $2,000 to repair. Remember, the vehicle was running fine -- we took it in for a recall -- not for a repair! We took our other Chevy in because the check engine light was on. Lo' and behold it was the water pump and would need to be replaced for around $500. We reminded them we had an extended warranty and were told we would have to bring in the paperwork -- even though we have had repairs done on the extended warranty and bought the car and warranty from Century. We brought in the warranty information and were told that the water pump would be covered. However, they also found a leak on the transmission lines and it would need to be repaired. The next day the car smelled like smoke and there was no oil in the engine. The entire engine was covered in liquids (sound familar?) We were told to have it towed to the dealership. They didn't offer to pay for the tow or even apologize. My son picked up the car and when he got home my husband checked the oil level which was extremely low. We took it back to the dealership so they could top it off and still no apology! Really? More

Purchase of an Impala I had a very good experience with the Sales team at Century including the Sales Manager and Finance Manager. Jory was off during my second visit so I I had a very good experience with the Sales team at Century including the Sales Manager and Finance Manager. Jory was off during my second visit so I could not meat with him. More

Outstanding Customer Service! John Hobart went out of his way to help us on this visit. We had an additional vehicle that needed service and we hadn't scheduled an appointment for John Hobart went out of his way to help us on this visit. We had an additional vehicle that needed service and we hadn't scheduled an appointment for that vehicle. Not only did he make the necessary repairs to the vehicle we had scheduled but he also found a way to work our unscheduled vehicle in and finished both of them on the same day. More

Tall Tom is great to work with. He is very knowledgeable about Chevrolet Volts. The service department was able to do 2 recalls and an oil change while I wa is great to work with. He is very knowledgeable about Chevrolet Volts. The service department was able to do 2 recalls and an oil change while I waited in only an hour. More

A Good Service Experience All of our concerns were addressed in a timely and courteous manner. Our service representative was knowledgeable and knew what needed to be done. We All of our concerns were addressed in a timely and courteous manner. Our service representative was knowledgeable and knew what needed to be done. We are very pleased with our service experience. More

Service Fixed oil leak and installed new shocks on my Silverado. Accurate estimate provided and vehicle finished as promised. They applied dealer coupon I rec Fixed oil leak and installed new shocks on my Silverado. Accurate estimate provided and vehicle finished as promised. They applied dealer coupon I received in the mail to get a service discount. More

Rip off While the staff at Century is friendly and professional, the decision to charge my wife over $80 for a Check Engine Light diagnostic that many Auto Pa While the staff at Century is friendly and professional, the decision to charge my wife over $80 for a Check Engine Light diagnostic that many Auto Parts stores will do for free is unfortunate. We will not be going back. Sad, I spent $45K there 2 years ago on a new truck. More

OIl Change and transmission fluid changed. I went to Century to get my car serviced and tall Tom R. has waited on me a few times and has always been professional along with a sense of humor. He I went to Century to get my car serviced and tall Tom R. has waited on me a few times and has always been professional along with a sense of humor. He is very helpful I would like to add that everyone that I spoke the last time I was there was friendly and kind. Thank you. More

Tall tom does it again. I came in kinda pissed cuz I thought the work I had done two weeks ago was not fixed right. But Tom took me back and showed me the problem. The $700 I came in kinda pissed cuz I thought the work I had done two weeks ago was not fixed right. But Tom took me back and showed me the problem. The $700 price tag was alarming, but with a coupon and Tom's help I was able to get my car back in shape. He and everyone their seem to always treat me fairly. More