Back

Fox Chrysler Dodge Jeep Ram - New Cars

Grand Rapids, MI

not yet
rated
495 Reviews

3844 Plainfield Ave NE

Grand Rapids, MI

49525

Directions

By Type

Showing 238 service reviews

August 10, 2023

Cory and the staff were excellent. They were busy, however the wait for first come first served oil changes was very reasonable. Efficient and quick. Love that they wash the vehicle More

by luckeyj258
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory
Aug 10, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Fox Chrysler Dodge Jeep RAM, we value our customers and we look forward to seeing you on your next visit. Best, John Phillips, jphillips@foxmotors.com

Aug 11, 2023 -

luckeyj258 responded

Cheers to you and your staff

July 05, 2023

DO NOT SERVICE YOUR CAR HERE! ! They don’t care about you as a consumer or a repeat customer. They have had our vehicle 8 days after dropping it off and have not looked at the car More

by Pattysdaybaby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Flikkema III, Chad Corson, John Flikkema IV, Ty Yow, Rick Almond, Joseph Confer, Jake Waber, Sarah Bowler, Marie Gibson
Jul 07, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Best, John Phillips, jphillips@foxmotors.com

April 14, 2023

Stephanie went over and beyond to make sure the dealership was ready for us to come in and get the update completed. She took the time to understand our concerns and that fact we knew what we neede More

by inspector-steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Posey
Apr 14, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, John Phillips, jphillips@foxmotors.com

April 07, 2023

Courteous and caring staff. Attention to customers issues with vehicle. Good resolution of problem. Feel confident in the service department. More

by Susan M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Flikkema, Marie Gibson
Apr 10, 2023 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Best, John Phillips, jphillips@foxmotors.com

December 22, 2022

I went in for an oil change. I was greeted when I got out of my truck by Ahmed. He asked what I was there for (just an oil change) and said I could wait inside and not have to wa More

by rstrotter5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmed
Dec 23, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, John Phillips, jphillips@foxmotors.com

December 19, 2022

Stephanie is excellent. She is efficient, thorough and friendly at the same time. I had a bad experience at Dodge Jeep on 14 mile. Glad I came here as now I have a new home. More

by RMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie, Rick Almond
Dec 20, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Best, John Phillips, jphillips@foxmotors.com

Dec 20, 2022 -

RMS responded

You have a client for life

November 23, 2022

Excellent dealership experience all around. Very attentive oil change attendants. Took time to go over everything.. More

by sparksmaryjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdullahi Mugaza
Nov 28, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, John Phillips, jphillips@foxmotors.com

Nov 28, 2022 -

sparksmaryjo responded

Abdullahi Mugaza 10stars plus oil change service!!!

Nov 28, 2022 -

sparksmaryjo responded

Superior dealership.

October 30, 2022

I was extremely comfortable waiting for an oil change and was informed on the progress. Excellent service and very friendly staff. More

by Micheleterpstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Terpstra
Nov 02, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thanks for the kudos, Michele! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, John Phillips, jphillips@foxmotors.com

June 14, 2022

I had a great and friendly experience with the service advisor Ryan and staff. Very nice show room and enjoyed the coffee! More

by micheleterpstra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Terpstra
Jun 14, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

Thank you so much for the nice review, Michele! We really appreciate this feedback and I'll be certain to share your compliments with Ryan and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, John Phillips, jphillips@foxmotors.com

May 14, 2022

Fast and complete service, but MOST IMPORTANT was the cordial nature of everyone from the receptionist to the individual handling my service. The waiting room was outstanding and the free beverage/snack More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett, Markosky
May 17, 2022 -

Fox Chrysler Dodge Jeep Ram - New Cars responded

We appreciate your marvelous feedback, Mike. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, John Phillips, jphillips@foxmotors.com

1
...