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97 Reviews of Fox Toyota - Service Center
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August 24, 2017
service Great service both pleasant and professional. All work was explained Service was quoted both time and costs The service representative kept me infor Great service both pleasant and professional. All work was explained Service was quoted both time and costs The service representative kept me informed as the service was being done More
by Van
Employees Worked With
KAREN COTTRILL
August 22, 2017
'2011 Highlander - GREAT Recent Service Experience Our highlander SUV recently experienced a leak in the AC freon line & was taken in for repairs. Ivan Gutierrez was our service advisor. Although the e Our highlander SUV recently experienced a leak in the AC freon line & was taken in for repairs. Ivan Gutierrez was our service advisor. Although the extra warranty service insurance which we had bought when we first took delivery of the vehicle years back excluded coverage cost on this type of repair work, Fox Automtotive perfomed the necessary work at a fairly reasonable price, and even provided a nice, new loaner vehicle at no cost to us. Unfortunately, a secondary freon line also quickly developed a leak a few days after picking up the SUV, which impacted the driver side air vents of the vehicle. When we returned the SUV to Ivan Gutierrez @ Fox Automotive, Ivan was very transperant with us and quickly informed us that he and his service manager had discussed the issue (since we recently had paid for an AC freon line leak repair & did not expect further issues) and offered to pickup this new leak issue cost at Fox Automotive expense, even though they were not obligated to do so since it was a different line with a leak that under normal circumstances, should have impacted the original repairs with an additional charge for this secondary line plus labor! In addition, Fox Automotive again provide a very low mileage loaner to us. This type of customer sensitivity and consideration goes a long ways in customer GOLD service recognition!!! In addition, my wife and I could not be any happier with the helpfulness, friendlyness and professionalism that Ivan Gutierrez showed us! Keep it up Ivan & Fox Automotive, as this (service) is what becomes most important to a customer's loyalty once the sales is made. It makes you want to come back to the same dealer when your vehicle needs service or replacing!!! More
by Joe Mendez
Employees Worked With
Ivan Gutierrez - Service Advisor, Service Dept.
August 22, 2017
My FJ Excellent work and the repairs were done quickly and I love the they handle my vehicle and I will recommend someone to this dealership for repair tha Excellent work and the repairs were done quickly and I love the they handle my vehicle and I will recommend someone to this dealership for repair thank you thank you thank you More
by Kenttheboo53
Employees Worked With
KAREN COTTRILL
October 25, 2016
Always has my best interest in mind The Toyota service department kept my older model car in great running condition for many years. Service manager, Anthony Iafrate, always had my best The Toyota service department kept my older model car in great running condition for many years. Service manager, Anthony Iafrate, always had my best interest in mind when recommending work to be done. More
by B.R.
Employees Worked With
ANTHONY IAFRATE
October 24, 2016
Rav 4 tire rotation I made an appointment for tire rotation, had it done in a timely manner. Everything was done very well. I would recommend Fox Toyota.~I had my Rav 4 s I made an appointment for tire rotation, had it done in a timely manner. Everything was done very well. I would recommend Fox Toyota.~I had my Rav 4 serviced. More
by Diane C
Employees Worked With
I can't remember employees name, was very helpful and vehicle updates all along
October 24, 2016
Love Fox Auto A conveniently located dealership with super friendly staff. My 95 year old neighbor had an issue with her car and I called my salesman for assistance A conveniently located dealership with super friendly staff. My 95 year old neighbor had an issue with her car and I called my salesman for assistance. He jumped in and spoke with service who in turn treated her like the Queen of England! She was so pleased. More
by stabacchi
Employees Worked With
Alex Giacona
August 13, 2013
After driving my newly acquired 2004 Prius across the country from California to Michigan, I brought it in to Fox Toyota for an oil change and tire rotation. The dealership had a coupon on their website country from California to Michigan, I brought it in to Fox Toyota for an oil change and tire rotation. The dealership had a coupon on their website that gave a special price for both, and it seemed like a good deal. I was called mid service to see if I wanted to add on a $45 filter change and $22 bulb replacement. I was also told that my tires were "okay" but could be replaced as well. After the service was completed my husband picked up the car. When he got home he told me he thought everyone was acting kind of weird to him as he picked up the car, and we joked about how maybe it was because we declined all of the upsell services they were trying to sell us. However, when I walked out to my car about an hour later I discovered the probable reason for the weirdness; the front passenger headlight on my car had been smashed and cracked. It looked like someone drove into a hoist or something that was the height of the headlight. We immediately called the Fox and were told to bring the car in the next morning for Anthony, the service manager, to look at it. We did, and Anthony/Fox Toyota denied all responsibility. They were kind enough to offer to fix it for $390 though. Overall, I thought I was getting a good deal for an oil change and tire rotation. All I got was a hassle and a broken headlight. Avoid this place. More
by achopp
Employees Worked With
Lee Trombley, Brad, Anthony
