Fox Toyota - Service Center

Do NOT get oil changes here. I tried to use a 20$ coupon they mailed me and they added an additional $15 misc. charge. $115 to change oil? I called another nearby Toyota deal I tried to use a 20$ coupon they mailed me and they added an additional $15 misc. charge. $115 to change oil? I called another nearby Toyota dealership and they said it would have charged me $77 including taxes. When I went back to the service manager (John Mertz) and asked him, he called me a jerk for complaining. He told me when I brought my truck in it would be $95 before I showed him the coupon. Who would have thought there would be almost a $40 difference in price between Toyota dealerships? More

On 12/23/21, I hit a pothole and got a flat tire. I have a 2022 vehicle and it comes with roadside assistance so I called them to tow me to my local Fox Toyota. I had purchased a vehicle from Chevrolet by F a 2022 vehicle and it comes with roadside assistance so I called them to tow me to my local Fox Toyota. I had purchased a vehicle from Chevrolet by Fox the next building over and had always had great service there. Not at Fox Toyota. I knew they would be closed for the holiday weekend and I knew it was my fault for putting off buying a spare on my own. The rest is on them. Please also bear in mind, I am the only person on the title of my vehicle and on the financing. On 12/27/21, I called Fox Toyota service dept and was transferred to Mike who denied having a bright blue vehicle on premises, even stating he sent the Porter out to go check. He transferred me to the body shop and I spoke to Ken, who is quite honestly the only competent and decent human being I spoke to at Fox. The man is truly above and beyond great. But that's the body shop and not the point of this review. Back to incompetent Mike: he further denied my vehicle was there and told me that tow truck companies keep cars on their lots over long weekends all the time to charge roadside assistance extra money. So I had to track down who Toyota sent me, only it is a failing business who has a full voicemail box and when he finally called back said he wouldn't talk to me, only my husband (who doesn't own the car). The failing tow truck business owner sent us video and pictures of his driver not only dropping my car off gently as you do on a flat, but placing the key fob into the night deposit box. This is important. Fox Toyota had me spending 5+ hours tracking down my vehicle only to find it was within sight of their window. When going into the service department, again asked about blue car. "We don't have one" only to ask what my car was doing out the window then. "Oh, we didn't have the keys." If you had the car, just say so. If you didn't have keys, just say so. Don't lie and cause panic! This is why I'm livid now. For some reason, they made a big deal of "checking the night key deposit box again" and lo and behold my keys. These fools cost me a day of work to track my car down which resulted in another day delay in getting my car back. To make matters worse, the Porter then got into my car like he was going to drive it into the service bay on a flat tire. He had no idea it was flat. Idk how out of it one has to be not to notice the whole vehicle tilting oddly but whatever. Then Mike told my husband that he would give us a $10 discount.... Today, I pick up the vehicle to find no discount, a filthy grimy gear shifter with god only knows what on it, no manager on site to remedy my situation, and terrible customer service. Mike Toussaint couldn't be more incompetent if he tried. I was gouged on the price of the tire too! I had to pay double what other places charge for the same thing! If I had my choice of where to do business, I would only deal with Fox Chevrolet or the body shop because the only person who was kind, respectful, understanding and everything I would hope for in customer service was Ken. More