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Fox Toyota - Service Center

Rochester Hills, MI

4.3
97 Reviews

97 Reviews of Fox Toyota - Service Center

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December 29, 2018

I have stopped going there for any service First 2 service was great but afterwards few times after scheduled service week later I had to return with unsatisfied answers from the lady at recept More

by Carguy99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KAREN COTTRILL, GREG JOHNS, JIM ROSS
Dec 31, 2018 -

Fox Toyota responded

Carguy99, Pleas accept my apology for the actions of 1 of my service writers! Please let us make it up to you by giving us another chance! Please deal Directly with Mr. Greg johns and we will make sure we give you the service you deserve! Please make sure Greg introduces you to me when you come in! I appreciate your business, Rick Hodges General Manager Fox Automotive Group.

December 16, 2018

Recall work The WHOLE staff was respectful, knowledgeable, and helpful. As a person with little knowledge of how a car works; I dread having to go for service f More

by 12dynasty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A friendly lady in the service garage. , GREG JOHNS
Dec 17, 2018 -

Fox Toyota responded

I am Glad to hear everything went so well thru our Service department! Thank you for the kind words about our staff and the wonderful 5-Star review! We look forward to service you again in the future. Kind Regards & Happy Holidays, Rick Hodges General Manager Fox Automotive Group.

November 30, 2018

Very pleasant experience I brought my Rav4 in for an oil change and for some safety recalls. Greg in the service department was very friendly and professional. The service wa More

by Penny47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Dec 03, 2018 -

Fox Toyota responded

Penny, Thank you for the great 5-Star review and Kind words about Greg in Service. We look forward to service you in the future! Kind Regards & Happy Holidays, Rick Hodges General Manager Fox Automotive Group.

November 16, 2018

Just a routine oil change but I was treated so well Routine oil change but the gentleman who checked me in took the time to personally walk me to the new waiting room, came to get me when my car was rea More

by Tee
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
GREG JOHNS
Nov 26, 2018 -

Fox Toyota responded

Tee, Thank you for the great feedback and wonderful 5-Star Review. We look forward to service you in the very near future. Kind Regards $ Happy Holidays form everyone here at Fox Toyota. Sincerely, Rick Hodges General Manager.

November 06, 2018

No inspection I was supposed to get a full vehicle inspection done along with my recall. When I picked up my car, they couldn't tell me if an inspection and been do More

by Sbrad123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KAREN COTTRILL
Nov 14, 2018 -

Fox Toyota responded

Thank you for taking time out to tell us about your experience! I am sorry you had a bad experience with Karen! I know we were moving into the new building and I am sorry that this fell thru the cracks! I can assure you we do a multi point inspection on every vehicle and this should of been provided to you! We can get this to you anytime you want so please call our Service Department and let's get this mailed out to you. I want to invite you back and deal with Jim Ross my Service Director to ensure you get the wonderful service you deserve. Please call to discuss Rick Hodges General Manager Fox Toyota #248-656-0400.

October 23, 2018

Excellent service These are the best auto shop folks around. They are fast, efficient and courteous. The rental car saved the day for me. I dropped off on the way to More

by Tom5577
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KAREN COTTRILL, GREG JOHNS, JIM ROSS
Oct 26, 2018 -

Fox Toyota responded

Thank you! We are pleased to hear your experience working with our team at Fox was top notch. We appreciate the review and business. Thank you for choosing Fox, and we look forward to working with you in the future. Have a wonderful day!

October 07, 2018

Terrific , dependable service at the best prices I drive an hour to Fox Toyota to service my 4Runner..the service rep Karen makes sure everything I need done is up to date and always done on time or More

by Strick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KAREN COTTRILL
Oct 09, 2018 -

Fox Toyota responded

Thank you for the opportunity to service you 4Runner and thank you for the nice comments about Karen! We look forward in servicing you again in the very near future! Kind Regards, Rick Hodges Fox Automotive Group.

September 25, 2018

Fox Toyota Service Department My wife and I have been Fox Toyota customers for nearly two decades now. The high level of service we consistently receive there is the main reason f More

by Vial118
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Goltz, KAREN COTTRILL, GREG JOHNS, JIM ROSS
Sep 25, 2018 -

Fox Toyota responded

Thank you for the wonderful 5 Star rating and review! We are committed to give you and all of our customers the best service experience available! We look forward in servicing you in the future and if you have any questions please don't hesitate to call me directly! Kind Regards, Rick Hodges General Manager Fox Automotive Group #248-656-0400.

August 28, 2018

Brakes and Tune Up Extensive brake work & tune up completed which work as they should. Other components needed repair and no phone calls from service to fix. Service sug More

by FJ08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
KAREN COTTRILL
Sep 01, 2018 -

Fox Toyota responded

I want to thank you for giving us the opportunity to service your vehicle. I am Sorry we did not follow up with you and keep you informed about your vehicle and also not washing your vehicle after the repairs. I have spoken to Karen and Jim Ross our service Director to make sure this does not happen in the future. Please feel free to call me to discuss or call me for any future Service or Sales concerns in the future. Kind Regards, Rick Hodges General Manager Fox Automotive Group

August 25, 2018

Great Thank you to Steve Goltz and the team who made a positive event in my life, after a terrible car accident. Great to know that this type of company and More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The full team that made my experience memorable and great., Steve Goltz
Sep 01, 2018 -

Fox Toyota responded

JW, Thank you for the wonderful 5 Star review regarding your purchase experience with Steve Goltz! If you ever need anything in the future please reach out to Steve or myself so we can give you the wonderful service you deserve! Kind Regards, Rick Hodges General Manager Fox Automotive Group.

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