Frank Boucher Chevrolet Cadillac of Racine

3 - years running, same problem, no fix. I have been dealing with the same problem for about 3-years now. A known (previous) issue from a previous owner was somehow given to me. (How this I have been dealing with the same problem for about 3-years now. A known (previous) issue from a previous owner was somehow given to me. (How this car was certified I have no idea) They have tried: alignments new tires (3 times) new rims (3 only?) brakes/rotors software updates I have spent much of my time chasing these people down trying to get appointments, over and over.. leaving work early,. taking days off.. for YEARS. I do not get follow up calls (I need to call them, even when they has stated they would call me) I have been told I have appointments only to show up and not have one.. or not have a car available for me. They have lost my keys once too. The list really goes on and on... and yet here I am STILL trying to get this issues taken care of. I left a message days ago saying that the problem is STILL not fixed.. and have yet to get a return call. I was left waiting for a response for over 3 months.. Told there was a GM 'strike' that cause there to be no parts available or loaner cars available?? I was to get a text when things were ready again.... After 1.5 months.. "I" had to call them them (AGAIN) and follow up with getting an appointment. Should it really take 3 years to fix a problem that was brought up the first WEEK I purchased the car? I have tried to contact Cadillac Customer Care as well (twice).. they only want me to bring it back tot he dealer.. (where nothing happens) 3rd Cadillac I have owned in my life. It will be my last. Extremely disappointed with Frank Boucher dealership and the office Cadillac Customer Care service. More

Flat tire - nope Came in to fix nail in brand new tire. They had it fixed in one hour and I was on my way. Great Job!! Made my day a lot better. Came in to fix nail in brand new tire. They had it fixed in one hour and I was on my way. Great Job!! Made my day a lot better. More

2019 Trax Bought a 2019 Chevy Trax. LOVE it!! Everyone was helpful and made sure I could afford it. I highly recommend this place. Giovanni was wonderful!! Bought a 2019 Chevy Trax. LOVE it!! Everyone was helpful and made sure I could afford it. I highly recommend this place. Giovanni was wonderful!! More

So we had justed in for an oil change but found a vehicle we had been looking for. Michael was great and took excellent care of us. we had been looking for. Michael was great and took excellent care of us. More

Everybody was very friendly I came in early Boucher staff was very accommodating and timely I would recommend them to everyone in Racine and actually have thanks Frank Boucher te I came in early Boucher staff was very accommodating and timely I would recommend them to everyone in Racine and actually have thanks Frank Boucher team for everything and special thanks to mr. Rob David from the sales team for everything More

Great They always go above and beyond for my service needs. Everyone in the dealership treats me with respect and makes me feel like part of the family. Tha They always go above and beyond for my service needs. Everyone in the dealership treats me with respect and makes me feel like part of the family. Thank You More

Took great care of us. We purchased a 2016 Ford Edge, and it had condensation in the taillights. In the deal we negotiated repair of this. Not only did they replace them com We purchased a 2016 Ford Edge, and it had condensation in the taillights. In the deal we negotiated repair of this. Not only did they replace them completely, they also repaired the heated seat and the wind noise. It was all done at no cost to us. Awesome to work with,stick to their word, and go above and beyond. Highly recommend this dealership. More

Greas, oil, filter, new tires Had an appointment, got in on time, work was done, Morry explained the tire warranty. Have always had good service from Morry, Mike and John Kaiser Had an appointment, got in on time, work was done, Morry explained the tire warranty. Have always had good service from Morry, Mike and John Kaiser More

I go to the shop a lot. I purchased many cars from you I will continue. Maury in the shop and Rob David and of course the Car Wash Guys do great work as all your people do th I purchased many cars from you I will continue. Maury in the shop and Rob David and of course the Car Wash Guys do great work as all your people do thank you More

Good Experience Everyone is very helpful and knowledgeable about the cars. Rob was very patient with showing me how to work everything. I would buy from them again. Everyone is very helpful and knowledgeable about the cars. Rob was very patient with showing me how to work everything. I would buy from them again. More