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Frank Boucher Chevrolet Cadillac of Racine - Service Center

Racine, WI

4.5
1,009 Reviews
Call Service Center (262) 240-6105

1,009 Reviews of Frank Boucher Chevrolet Cadillac of Racine - Service Center

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January 30, 2025

I came in on January 20 to get my oil change and tire rotation done. On Thursday I noticed that my tires weren't rotated. I called on Friday and told Nick about it. He questioned me so I explained I have More

by bray527
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Jim Piscitello, at 262-886-1010 so we can discuss this situation further with you. We hope to hear from you soon.

January 25, 2025

Department very user friendly , trustworthy staff , enjoy working with them and would recommend them to anyone / for anything More

by C.WIDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert David
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Jim Piscitello Service Manager 262-886-1010

January 23, 2025

I received Excellent service and outstanding technicians always very helpful kind and courteous Highly recommend More

by urbanlegend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack
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Jan 24, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Jim Piscitello Service Manager 262-886-1010

January 22, 2025

Chris was very knowledgeable and friendly while explaining what had to be done to my car. More

by makk1029
Recommend Dealer
Yes
Employees Worked With
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you for your business and this review. We're happy to hear that Chris and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Jim Piscitello Service Manager 262-886-1010

January 21, 2025

I couldn’t be happier with the repair work they did or the short time it took them to do it. Thank you so much for a job well done!! More

by craftysam48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They all were awesome
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Jan 22, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Frank Boucher Chevrolet Cadillac of Racine. We look forward to having you as one of our valued customers for many more years to come! Jim Piscitello Service Manager 262-886-1010

January 17, 2025

20 emails and 10 calls to get warranty work done. Did not believe I had work completed there. Your system problems. Had proof and still did not believe until I engaged the regional manager. Phil More

by DILLTSANDSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Thunhorst
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Jan 20, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Jim Piscitello Service Manager 262-886-1010

January 15, 2025

Fast and efficient body work repair! Highly recommend them for anyone needing personal or insurance help More

by brooksm24
Recommend Dealer
Yes
Employees Worked With
Phil Thunhorst, Jay Aleo, Jon Bonadona
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Jan 16, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jim Piscitello Service Manager 262-886-1010

January 10, 2025

Nick the service person was amazing. he helped us with all of our needs. Thank you. More

by Ashley D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Maglio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Ashley, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine, we look forward to having you as a valued customer for many years to come! Jim Piscitello Service Manager 262-886-1010

January 10, 2025

The service department is excellent! The staff is knowledgeable, friendly, and courteous to their customers. I would recommend this service department to anyone. More

by Laurie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morry Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Hi Laurie: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jim Piscitello Service Manager 262-886-1010

January 01, 2025

Reliable and friendly service staff who truly understand and respect your needs and time. The service was not only efficient and prompt but also enhanced by a thorough video overview of your vehicle and its More

by Dbh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Colon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamus Gossett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Frank Boucher Chevrolet Cadillac of Racine responded

Thank you! Nick, Jamus, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Frank Boucher Chevrolet Cadillac of Racine. Jim Piscitello Service Manager 262-886-1010

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