Frank Boucher Chrysler Dodge Jeep Ram VW of Janesville

A lemon turned to gold! I had bought a 2012 Dodge Avenger and gone in the last 3 months through so many repairs. I had the car for 16 months. Bruce Roman, Tom and Don Chesebo I had bought a 2012 Dodge Avenger and gone in the last 3 months through so many repairs. I had the car for 16 months. Bruce Roman, Tom and Don Cheseboro all saved me by almost nulling out the Avenger And I took home a BRAND NEW Dodge Dart. 2015 baby! I love it and I love Frank Boucher!!!!!!!!!!!!! If I could I'd give Bruce 100000000 Gold stars for helping me through this. Don for being so sweet of a manager and Tom for helping return the rental!! I was very not happy and you all knew it. Yet you all went the extra mile to make sure I still loved you all! Be prepared to sell me every car I will ever want as well as my entire family and best of friends. Remember the rule of 250 Men. We are all in sales. At every funeral and wedding the average amount of guests is 250. We all know at least 250 people. Turn one off your turning off 250 more! Well, You just gained 250 from me. More

Worst Service Experience in 25 years! Made an appointment to have a "free" multi-point inspection to hopefully diagnose a/c problem (it wasn't working). They agreed it wasn't working (geni Made an appointment to have a "free" multi-point inspection to hopefully diagnose a/c problem (it wasn't working). They agreed it wasn't working (genius!), but for the low fee of $120 to run diagnostics we could pay to find out what the problem was, wink, wink. We checked around and ended up scheduling it with them. Guess what we were told? "Your a/c isn't working". When we asked why (which is our understanding of what a diagnoses is), we were told that we should drive it around for a couple of weeks and then bring it back in. At that time, they would know (think they had to consult an oracle that lived far away or something). We said we didn't have two weeks as we are moving to another state. Guess what? They still wanted the $120. To tell us exactly what we told them when we brought it in. $120 to diagnose, but no diagnoses given. The story is actually much longer and more convoluted and involves tears and temper tantrums, but you get the idea. Enter at your own risk... More

Best Car Purchase Experience EVER We had been to two dealerships in Illinois, and after receiving no help, we found the vehicle we wanted on your website... and made the trip! Will buy We had been to two dealerships in Illinois, and after receiving no help, we found the vehicle we wanted on your website... and made the trip! Will buy all our future cars with your dealership! Amazing service, excellent facility, the staff is the best. Our salesman went through our vehicle explaining every little button! I have never had that much attention to all the details. Don't buy a car anywhere but here! Best Dealership in the Midwest!!!! More

Wonderful Experience I had a great experience buying my new car, Steve was very helpful and not pushy at all. Everyone there seems very interested in finding out what you I had a great experience buying my new car, Steve was very helpful and not pushy at all. Everyone there seems very interested in finding out what you are looking to get out of a new car and what needs you had. I would recommend this dealership to others and would buy another car from them in the future. I am more then happy with my purchase. More

Great service. Did not waist my time answered my questions with no pressure. Second vehicle I have purchased here. I am sure there will be a third. questions with no pressure. Second vehicle I have purchased here. I am sure there will be a third. More

At first I was pretty satisfied, Ross helped me out and got the questions answered that I need. This was the only point at which I was happy. I then proceeded to purchase the car, to which they put a 3 day got the questions answered that I need. This was the only point at which I was happy. I then proceeded to purchase the car, to which they put a 3 day hold on to process my banks funds, it was almost a week until I recieved the car. I am about 2 months into ownership and now having transmission leaks and coolant leaks and had to purchase new tires already, to which none of are covered under their very vague warranty. Please do not get trapped by their schemes, or at least make sure they do an inspection on the car before you buy. More

Bill McQueen is probably the friendliest and most considerate sales consultant I've dealt with in purchasing a new vehicle or in needing service. He found me the exact car I was looking for and at a considerate sales consultant I've dealt with in purchasing a new vehicle or in needing service. He found me the exact car I was looking for and at a price I felt good about without having to hassle and "haggle" over. My new car buying experience was clean and easy throughout the entire process. I was in my new car in under a half an hour. Thanks Bill. Avery Schiefelbein More

No pressure to buy and the dealer honored the price posted on the net. I was able to get an acceptable trade for my car, off course I would have liked more for the trade. One item I did email the d posted on the net. I was able to get an acceptable trade for my car, off course I would have liked more for the trade. One item I did email the dealer about is when I drove the car home, I noticed the driver's side seat must have come into contact with a rough and narrow object. Not sure if this happened during the assembly build. My one concern is that over time the fabric may split open. Wondering if the dealer uses a detail / repair service that may be able to look at the seat. Other than this one item, I like the car and would recommend the dealer. More

Bruce was great to work with! Easy going, knowledgeable, & answered all of my questions promptly! They under promised and over delivered the week I picked up my Jeep which was a wonderful surprise. The whol & answered all of my questions promptly! They under promised and over delivered the week I picked up my Jeep which was a wonderful surprise. The whole staff was friendly and greeted my Father and I at the door both times we were in. It was a great experience and customer service goes a long way, I will recommend this dealership to my family and friends, but in the mean time I will be having fun in my new Jeep Wrangler! Thanks a bunch! More

Bruce was extremely friendly and knowledgable about the vehicles he showed us, helped us find the right fit for us! Every person we dealt with was very kind and we felt comfortable to ask any questions we vehicles he showed us, helped us find the right fit for us! Every person we dealt with was very kind and we felt comfortable to ask any questions we had as this was our first 'new car' purchase. Gave us a great deal on the van we purchased and paid off our trade in!! Will be returning in a few months when we are ready to trade in our other car. Definately recommend this dealership to all family and friends! More