Frank Boucher Kia Volkswagen of Racine

This was my first big car purchase. Mitch and Chad were super great to work with. The listened to my needs and helped me find the perfect car. It’s been about a month and I love my car Mitch and Chad were super great to work with. The listened to my needs and helped me find the perfect car. It’s been about a month and I love my car more and more each day! More

On every visit the service personnel has always been pleasant. The waiting area is clean & comfortable. pleasant. The waiting area is clean & comfortable. More

Jamal Jackson was great! He was professional and proactive with my vehicle issues and ensure everything was completed and kept me up to date the entire time. He was professional and proactive with my vehicle issues and ensure everything was completed and kept me up to date the entire time. More

Employees are kind and quick to help and answer any questions. The facility is clean and tidy for customers. questions. The facility is clean and tidy for customers. More

We’re always satisfied with the quality of the work performed at our dealership and the ease of making an appointment online. performed at our dealership and the ease of making an appointment online. More

The service was good considering they had to deal with a backorder of the parts needed. Thank you backorder of the parts needed. Thank you More

Our salesman Deshaun was very and knowledgeable about the vehicle. He did everything he could to find the vehicle we wanted vehicle. He did everything he could to find the vehicle we wanted More

Needed work done, engine replaced and then I had multiple issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became h issues arise in which was stated not their fault however when it was in my possession I did not have those issues. I couldn't prove it so it became he said she said. I've been without a car, no loaner for weeks. I had to go out there 3x in one day in which was a huge inconvenience. Now there's a delay in a part needed I. Which is causing additional setbacks and inconvenience. Nothing was offered to accommodate the poor service I was receiving besides free labor on my o2 sensor however that was after many many issues and visits. To me that was an omission of guilt. I want to know what you can do to make this right. Free or complete detail service, tires, a gift card, a TV in which they have in the lobby, gas card or something... I just don't know how you can bring a car in for 1 issue in which was no fault of my own and it evolve into this huge nightmare. The worst experience ever. It's been exhausting! More

On schedule, takes care of customer, recommends service, but doesn't force it onto customer (follows what customer wants), and really rides with you every mile. Been here for almost 12 yrs and will come bac but doesn't force it onto customer (follows what customer wants), and really rides with you every mile. Been here for almost 12 yrs and will come back. More

Almer was fantastic. He provided all the information I needed. When the vehicle I was scheduled to test drive was sold the day prior, he arranged a test in a similar one He provided all the information I needed. When the vehicle I was scheduled to test drive was sold the day prior, he arranged a test in a similar one and then ordered exactly what I wanted. He kept me informed of the status during the wait. So attentive, kind and caring while remaining professional. My contact with Kody was limited and routine since I did not finance through Boucher. He was efficient but moved through the process very quickly. More