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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,016 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,016 reviews
June 06, 2022
With regard for the service department, I couldn't be happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, an happier. They did a fantastic job with realigning my front end under warranty. Also the service advisor Erika Johnson was very helpful, courteous, and respectful of my needs. She deserves a raise! As far as the sales department is concerned they are the biggest bunch of dishonest crooks I have seen in a long while. They cheated me out of $1500 dollars in rebates. A special disdain for the sales manager who I dealt with at the end of my sales experience. William Barnier More
by BBARNIER
Verified CustomerEmployees Worked With
Erika Johnson, Mitchell Mink, Kody O'Haver
June 01, 2022
The service was phenomenal. Our Sales Rep, Nick was very attentive and found a car with all of our wants Our Sales Rep, Nick was very attentive and found a car with all of our wants More
by NLANDER1
May 23, 2022
The worst! I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out I went in needing an alternator and $1700.00 later, the engine light came on before we could drive out of the service garage. I pointed that fact out and they told me that I needed me to give them an additional $3900.00 for an issue related to the timing chain. LMAO! An issue that clearly DID NOT occur until they took the car apart to install the alternator. More
by ERVINMARSHALL928
Employees Worked With
Chris Miller, Annica Abbott
May 23, 2022
Annica did a great job on getting appointment and follow through with service. The pricing for the oil change was in line with other services. through with service. The pricing for the oil change was in line with other services. More
by FAMOUSSEAMAS
Employees Worked With
Annica Abbott
May 17, 2022
They got me in quickly, were kind and fixed it all before my napping baby woke up. I appreciated them checking everything to make sure I was safe to drive my commute the next day. my napping baby woke up. I appreciated them checking everything to make sure I was safe to drive my commute the next day. More
by VALERIELYVERS
Employees Worked With
Chris Miller, Annica Abbott
May 17, 2022
Easy to work with. No games. Didn’t try to jack price above sticker like other local dealers for same car. Delivered what they said they would when they said they would No games. Didn’t try to jack price above sticker like other local dealers for same car. Delivered what they said they would when they said they would. More
by BUGGSTZER
Employees Worked With
Kody O'Haver, Bryan Barnes
May 13, 2022
Professional, friendly, quality service from the call for appointment, to the entry into service appointment area and beyond until service completion. Great customer service! Keep up the super job. appointment, to the entry into service appointment area and beyond until service completion. Great customer service! Keep up the super job. More
by DCANDO
Employees Worked With
Employees at service and checkout counter, car service mechanic., Chris Miller, Annica Abbott
