Frank Boucher Kia Volkswagen of Racine

Scott was totally unprofessional and had the nerve to mock me for having poor credit. Never been this insulted by a salesperson. What’s really frustrating is that I told him I had poor credit to begin wi mock me for having poor credit. Never been this insulted by a salesperson. What’s really frustrating is that I told him I had poor credit to begin with. So it’s not like this was a surprise. Instead of just telling me he couldn’t finance me he says “yeah don’t worry you’re in no danger of buying a car without a co-signer”. Can’t speak for the dealership or other employees as this is the only person there I talked to but I definitely won’t consider them in the future. Walking away from this experience offended; embarrassed and overwhelmingly undervalued as a potential customer. More

I arrived at the dealership and they were ready immediately for my car. They took my information and made arrangements to get me to work. Everyone was helpful and polite immediately for my car. They took my information and made arrangements to get me to work. Everyone was helpful and polite More

Both Sarah and the F&I gentleman were extremely service oriented and helpful. They made the process go smoothly & quickly. Great CSI. I’m very familiar with dealership workings. This was a great experi oriented and helpful. They made the process go smoothly & quickly. Great CSI. I’m very familiar with dealership workings. This was a great experience. More

Annica was extremely helpful and went out of her way to help us with a suspected issue, and did not try to upsell or question our theory on what the problem was, but effectively communicated our concern help us with a suspected issue, and did not try to upsell or question our theory on what the problem was, but effectively communicated our concern to the technician who then was able made a quick diagnosis and repair. We have already made another appointment for our other Kia! More

Great experience I would strongly recommend. A a av v b v v v v v v v g g h gig bgh job hih v v v v v v v g g h gig bgh job hih More

Excellent service. Allowed me to come in later when I found I needed a jump start. I only wish they had their own towing service. found I needed a jump start. I only wish they had their own towing service. More

Had a great experience! Scott was very helpful and knowledgeable about the car. Showed me how to use the features. I’m very happy with my purchase! knowledgeable about the car. Showed me how to use the features. I’m very happy with my purchase! More

My experience with the Kia Service Department was just what I have come to expect: friendly, professional and personal. The issue with a tire was quickly identified and a solution presented to me along wi what I have come to expect: friendly, professional and personal. The issue with a tire was quickly identified and a solution presented to me along with the problem. I am grateful to have this team I can rely on....and I love the free car wash that sends me home with a clean, well-functioning car! More

I was welcomed in a very friendly way. The work was done quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. quickly. My questions were answered fully. A very smooth visit. Thank you for any easy visit. More

No complaints! I was welcomed and met immediately by Sarah, we discussed what I was looking for and my time frame. She had the vehicle ready for test drive as we had texted the day before. I felt my tim Sarah, we discussed what I was looking for and my time frame. She had the vehicle ready for test drive as we had texted the day before. I felt my time was valued and there were no games. I left with my new ride in just a couple of hours. So far loving my K5! More