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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,016 Reviews
The Boucher Automotive Group began back in 1977, but it can trace its roots back to 1956 when Gordon F. Boucher first began his automotive career at a local dealership. Twenty-one years later he set out on his own to create the best dealership he knew how to. Turns out, he knew how to make some pretty great dealerships. Frank Boucher Kia of Racine is just one of 18 franchises that operate in Southeastern Wisconsin, and we have been rated in the top 10% for customer satisfaction among dealerships in the United States. Through all that, the Boucher Automotive Group has not forgotten where it came from, and we never pass up an opportunity to work with local charity groups and organizations to improve this community.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,016 reviews
August 24, 2020
I was so glad to be able to get my Kia in to fix the back taillight that was out so quickly. It sure made me feel safer knowing I didn't have to worry about it in traffic. Annica put me at ease & I was impre taillight that was out so quickly. It sure made me feel safer knowing I didn't have to worry about it in traffic. Annica put me at ease & I was impressed that Dan even came by & greeted me while I was waiting. This makes me feel like part of the "Kia Family"! More
by DPPNOTCHR
Verified CustomerEmployees Worked With
Dan Szupica, Annica Abbott
August 21, 2020
Your service department counter guys are so friendly Your service department counter guys are so friendly and accommodating. I showed up for an oil change appointment that I though I made online. I was Your service department counter guys are so friendly and accommodating. I showed up for an oil change appointment that I though I made online. I was told that the appointment must not have worked, but they let me stay and asked I wait a little and they would get me in. I was still in and out in less than an hour. And that was alright, I love your coffee maker in the waiting area. More
by STEVEBANKER
Employees Worked With
Chris Miller
August 17, 2020
Frank Boucher Kia service is by far the best service department I have worked with. Chris, Dan, Annica and Hannah always go above and beyond to make my experience very positive. They are honest, reliab department I have worked with. Chris, Dan, Annica and Hannah always go above and beyond to make my experience very positive. They are honest, reliable, professional and easy to work with. I highly recommend getting your vehicle serviced at Frank Boucher Kia. More
by RACINEGIRL23
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott, Hannah Wittke
August 15, 2020
I've gone Nowhere Else....... I purchased two KIAs in a year from Boucher. I've Never taken those cars anywhere else! I Trust My Cars with Certified Mechanics! And, I can't say I purchased two KIAs in a year from Boucher. I've Never taken those cars anywhere else! I Trust My Cars with Certified Mechanics! And, I can't say enough about MY Salesman Scott Westbrook! I did my homework. Talked with Scott and Never Left My Home until the Test Drive. He told me what the car was going to cost "Drive Off the Lot"............. That was it! Sign the Papers - Drive Away! THANKS to ALL at Boucher! More
by JKOZEL0
August 15, 2020
Checking out noise Good experiences at dealership. Responsive and helpful. However, I am annoyed at the need to have a minimum of 25 words in my response. Makes it hi Good experiences at dealership. Responsive and helpful. However, I am annoyed at the need to have a minimum of 25 words in my response. Makes it highly unlikely that I will every respond again to a satisfaction survey. More
by ROCHELLESEXTON
Employees Worked With
Other Employees :
I don't remember names and I have checked 10 names just to be able to submit this survey. I don't know if these were the staff I interacted with., Rachel Smith, Richard Smith, Sarah Turner, Chris Miller, Dan Szupica, Annica Abbott, Hannah Wittke, Dustin Jacoby
August 14, 2020
easy experience Mitch is the greatest! Finance Dept good no wait senario. Professional and friendly atmosphere. Made us feel at home. Would recommend to others to see Mitch is the greatest! Finance Dept good no wait senario. Professional and friendly atmosphere. Made us feel at home. Would recommend to others to see Mitch. More
by BRKMAN1
Employees Worked With
Mitchell Mink, Kody O'Haver
August 13, 2020
It seems when I have an issue with one of my cars it goes in waves. I really appreciate Boucher being there to guide me through these trying times! We always get excellent service and fair prices. in waves. I really appreciate Boucher being there to guide me through these trying times! We always get excellent service and fair prices. More
by BUSYBEE
Employees Worked With
Chris Miller, Hannah Wittke
August 13, 2020
Great Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Good Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Very Good More
by THGASPARO
Employees Worked With
August 11, 2020
Great! Always met with friendly staff and quick service! During this unusual time during the pandemic staff the dealership and staff seemed to be doing their Always met with friendly staff and quick service! During this unusual time during the pandemic staff the dealership and staff seemed to be doing their part in keeping customers safe. More
by BARRYDX
Employees Worked With
Dan Szupica
August 10, 2020
Always customer oriented, fair and driven to provide quality service. Waiting area is always clean and stocked with cold and hot beverages. Chris Miller is as always driven to exceeding Customer expec quality service. Waiting area is always clean and stocked with cold and hot beverages. Chris Miller is as always driven to exceeding Customer expectations. More
by GKADAMIAN
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
