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Frank Boucher Kia Volkswagen of Racine

Racine, WI

4.8
1,139 Reviews
Call Dealership (262) 254-3014
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9601 Washington Ave #100

Racine, WI

53406

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1,139 Reviews of Frank Boucher Kia Volkswagen of Racine

October 25, 2023

The service was quick and everything explained to me before work was done. Thank you Annica Jamal and Chris!! More

by MARYMARGARET.MORRISSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Chad Mulholland
Report | Print
Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

October 25, 2023

They went out of their way to keep me informed as to what needed to be done. They let me know right away when parts didn't come in as soon as we both hoped. More

by HEIDI925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isreal the shuttle driver, Chris Miller, Todd Bishop, Dustin Jacoby
Report | Print
Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 23, 2023

Service sucks because they don't take coupons! ! And want more money for parts that don't need replacement. More

by ry6293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee, Lee McGee
Report | Print
Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

October 23, 2023

A.A. was excellent. Found additional work that needed to be fixed. Friendly & professional. Above & beyond. More

by Mwidmar78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A.A.
Report | Print
Oct 26, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're pleased to know we have been able to exceed your expectations and really help you out! Thank you so much again for your feedback! We hope you have a great day!

October 21, 2023

courteous staff. Only issue I have is when you have an appt. 30 days in advance for 3 diff recalls. You should have had ordered the parts or had them instock. I sho More

by j Walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Jacoby
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional, we can do for you. Thank you again for taking the time to let us know how we can improve.

October 19, 2023

Annica is amazing. She cares about the customer and takes good care of my car More

by FRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annica Abbott , Chris Miller
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we're so glad you enjoyed working with Annica! We will be sure to share your kind words with her! Please let us know if we can ever help you in the future.

Oct 28, 2023 -

FRY1 responded

I will definitely be back to have my car serviced with Boucher. Annica is so good to work with there, it is a pleasure to have her and the staff there give me the satisfaction that my car is in a good and safe condition. Thank you Annica and thank you to the Boucher staff there! Charles

October 18, 2023

Terrible service change my tires then blame me for sensor going out when no way customer can touch or break More

by Gardner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Miller, Dustin Jacoby
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Chris Miller, at 262-886-2886 so that we can make this right.

October 18, 2023

Extremely friendly and professional staff that worked with me to purchase a new car. Answered all my questions whether by phone or text. More

by KIRVIN1292
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dushaun, Nicholas Schouten, Kody O'Haver, Brandon Greeley
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

October 14, 2023

Service reps were friendly and efficient. Recalls completed in a timely manner. Definitely would use this dealership again! More

by franceslouise2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A white lady and a black gentleman
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

October 14, 2023

Great service at a good price. I bring my Niro PHEV here for periodic oil changes, tire rotations and inspections More

by P_GRFF
Recommend Dealer
Yes
Employees Worked With
Chris Miller, Dustin Jacoby
Report | Print
Oct 28, 2023 -

Frank Boucher Kia Volkswagen of Racine responded

Hi, your wonderful feedback and rating mean a lot to us. We do hope we can be of assistance in the future. Take care!

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