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Frank Boucher Kia Volkswagen of Racine
Racine, WI
1,139 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,139 Reviews of Frank Boucher Kia Volkswagen of Racine
June 08, 2020
Chris Miller and the KIA service department have excellent customer service skills and have been great to work with for 20 years. Chris always says, "I'll take care of it", and he does! Tng back! excellent customer service skills and have been great to work with for 20 years. Chris always says, "I'll take care of it", and he does! Tng back! More
by JRUMACHIK
Verified CustomerEmployees Worked With
Chris Miller, Dan Szupica, Annica Abbott
June 08, 2020
Weren't prepared to fix a problem they knew about. I took my car in to have a brake cable fixed. The car had been looked at a week prior for tire rotation, oil change, ets.. When I brought in the car I took my car in to have a brake cable fixed. The car had been looked at a week prior for tire rotation, oil change, ets.. When I brought in the car in a week later to have the cable fixed, they told me I had to bring it in another day. They then told me that the reason I brought in in that day wasn't to have the cable fixed, but to have someone else look at it. They didn't have the cable, and the person who looked at it was leaving at that time.. The cable was almost snapped in half. Even I could tell it needed to be replaced, and I know nothing about cars. So they wanted me to come in a third time to have it replaced. I ended up going elsewhere and saved $150. I would have gladly paid you because I appreciated the service I had when my engine broke down. I was planning on going to Frank Boucher for all my car needs from now on, including getting a new car this summer. That will not be happening now. I will say that the staff were very friendly though. More
by DGOOCH1981
Employees Worked With
Annica Abbott
June 06, 2020
Great Buying Experience My wife was interested in a VW Atlas. Nick did a great job explaining the vehicle and worked a great price for us. We were so impressed with Nick as My wife was interested in a VW Atlas. Nick did a great job explaining the vehicle and worked a great price for us. We were so impressed with Nick as a salesman I went back and bought a VW Passat 2 days later. Would definitely recommend Nick and Boucher in the future. We plan on going back for all future automotive needs. Thanks Nick. More
by brandonbehling
Employees Worked With
Nicholas Schouten
June 05, 2020
Got what I wanted at the price I needed Dealership and John Huey put together a deal that I wanted and could afford. They met the requested changes to both the new vehicle and my bottom line Dealership and John Huey put together a deal that I wanted and could afford. They met the requested changes to both the new vehicle and my bottom line costs. Did not want black wheels, they exchanged to what I did want. The vehicle was delivered with one key but they sent me the second key in a timely manner. The final pricing was satisfactory. They gave me a what I felt was a fair price for my trade in. Very happy with the way they handled my purchase. More
by dave
Employees Worked With
Dawn, , John Huey, Brandon Greeley
June 04, 2020
Had extensive maintenance work done. I was able to get an appointment when I wanted. Staff was courteous as always. I appreciated the availability of the shuttle. My work was done on time I was able to get an appointment when I wanted. Staff was courteous as always. I appreciated the availability of the shuttle. My work was done on time and costs were as estimated. I felt prices were reasonable, but I was disappointed to receive an email with discount coupons right after I had the work done, instead of before. More
by PALLESENPM
Employees Worked With
Shuttle driver , Annica Abbott
June 04, 2020
Replacement of defective seat belt mechanism. Service was performed in a timely manner. Vehicle was clean inside and out. thanks. Don't know why you want me to ramble. I am a man of few words. Service was performed in a timely manner. Vehicle was clean inside and out. thanks. Don't know why you want me to ramble. I am a man of few words. More
by MCMEISSN
Employees Worked With
The mechanic, Chris Miller, Dan Szupica
June 04, 2020
Professional service The Team at Boucher Kia was very courteous and professional. There was approach was not pushy. Questions were answered promptly with great follow up. The Team at Boucher Kia was very courteous and professional. There was approach was not pushy. Questions were answered promptly with great follow up. The staff was a pleasure to work with. More
by LHBECKERMD
Employees Worked With
Scott Westbrook, Kody O'Haver
June 04, 2020
Great. Fast service, comprehensive explanation of the work done. Also assistance in helping me work certain devices in the Kia. Nice car wash. It is the best! work done. Also assistance in helping me work certain devices in the Kia. Nice car wash. It is the best! More
by GJBERTHA
Employees Worked With
Chris Miller, Annica Abbott
June 01, 2020
I been going to this place for everything for my kia . Just had motor problems and had no problem with dealer st all about it being covered or not . Good services and friendly staff Just had motor problems and had no problem with dealer st all about it being covered or not . Good services and friendly staff More
by HEYBOOBOO57
Employees Worked With
Chris Miller, Dan Szupica, Annica Abbott
