Frank Boucher Kia Volkswagen of Racine

Good but could have been better VW store FYI - My wife and I bought our Sorento from your dealership based in large part on the treatment we received when we bought our Passat from VW store FYI - My wife and I bought our Sorento from your dealership based in large part on the treatment we received when we bought our Passat from your VW store next door. Jeff, and the service department, have been great to work with. Friendly, helpful and nice customer waiting area! Kia store The good - Overall the dealership is fine. Bri did a very good job presenting the Sorento we ultimately purchased. She was friendly, knowledgeable and most importantly no pressure. Also we did have a tire on our new / used car with a leak and Annika in service was great. The could be better - A paperwork mistake left a bad taste in our mouths. Somehow an error of $2000 happened. My wife asked what the final cost was, so we could bring the correct amount at closing. One of the F&I guys actually wrote the number and the preferred name of the dealership on a piece of paper for us. A day later we received a call that a mistake was made and we were short by $2000. The paperwork was correct but the mistake and call did tarnish our buying experience. Also we felt pressured by the sales pitch to buy the add on products . We know that is a big profit center for your store and we ultimately did buy the extended warranty but really not sure it was needed. More

Great Service! I have not been disappointed when I go in to have my Kia serviced. As weird as it may sound, I actually enjoy going. This speaks volumes because I use I have not been disappointed when I go in to have my Kia serviced. As weird as it may sound, I actually enjoy going. This speaks volumes because I used to dread going to other dealerships to have my vehicle serviced. The service department (I’ve worked with Annicka- hope I spelled her name right- and Chris) is professional. My most recent visit, the manager, Chris, took care of my vehicle needs and he took his time to explain things I didn’t understand. Boucher ought to be thankful for such faithful employees. Good staff is very difficult to find. More

Prompt and friendly service I brought my car in for its scheduled servicing and received my car back when they said it would be completed. They also washed my car, washed the ma I brought my car in for its scheduled servicing and received my car back when they said it would be completed. They also washed my car, washed the mats and fixed my license plate holder and plate that was broken by a different car wash company. I am a happy camper !!! More

Worth the drive We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places befo We just bought our second certified preowned optima from Boucher. Drove 300 miles each way to do so. We made the mistake of shopping other places before this second one. We are very happy customers More

New Car Purchase Friendly atmosphere No pressure sale easy to work with Bri reached out to me with the information on the car I was looking for and I made the purc Friendly atmosphere No pressure sale easy to work with Bri reached out to me with the information on the car I was looking for and I made the purchase More

On Time and Friendly I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fa I've been using this dealership exclusively for the last two years since I purchased my 2003 Kia from them. I'have been pleasantly surprised at the fairness of their prices and the promptness of their service department. If I purchase another Kia it will be from them. More

They are friendly on a personal basis and the do a great job They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. They do a great job keeping me posted when I need work done the price is right and that are always friendly to me I have been a 20 year customer. More

Great customer service The staff is very friendly and the customer service was great. I was able to quickly and easily schedule an appointment for my service. The late hours The staff is very friendly and the customer service was great. I was able to quickly and easily schedule an appointment for my service. The late hours are very convenient. My oil change and tire rotation only took 45 minutes so I wasn’t left waiting for too long. More

New Tires in a pinch My wife received a quote for 4 new tires a few weeks ago. With Thanksgiving travel season rapidly approaching, Dan in the service department was able My wife received a quote for 4 new tires a few weeks ago. With Thanksgiving travel season rapidly approaching, Dan in the service department was able to get my vehicle in just time before holiday travel. I dropped our van off at 7am and it was done by 8:30am. The shuttle service was also excellent as they came and picked me up from work to get my vehicle when it was done. Thanks! More