Frank Boucher Kia Volkswagen of Racine

Great buying experience I primarily worked with Rachel. Can't tell you how wonderful she was to work with. She was very helpful. The whole process went very smoothly. I'll de I primarily worked with Rachel. Can't tell you how wonderful she was to work with. She was very helpful. The whole process went very smoothly. I'll definitely consider this dealership in the future. More

Excellent customer service Rachel, Clay, and the whole team went out of their way to help me get exactly the car I wanted. I so appreciate their transparency, candor, and respon Rachel, Clay, and the whole team went out of their way to help me get exactly the car I wanted. I so appreciate their transparency, candor, and responsiveness to all of my (many!) questions. They worked hard to earn my business, but were never pushy. I highly recommend this dealership and I’m looking forward to staying in touch with this team throughout the life of my new Kia Niro. More

Friendly, helpful service. We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Scho We have been dealing with KIA over ten years now. Service has always been great. From Michigan to Boucher here in Racine. But, honestly, Nicholas Schouten was a great salesman. He was very helpful, patient and friendly. Very happy we got him for our sale. More

Great team! Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightfor Enjoyable experience. Knowledgeable and friendly team. I recommend working with them for your next VW! They made the process very easy and straightforward. I will definitely go back! More

Professional, patient, and no pressure sales process. The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range The sales person who assisted me was helpful and was willing to stay after hours if needed. She showed me a number of used autos within my price range and explained how each was equipped. She answered all my questions demonstrating her knowledge which was ezceptional. More

Great experience We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine We visited this dealership after we visited several other in IL specifically one in Gurnee. We were so pleasantly surprised with people here in Racine and how much they wanted to help us because our experience in Gurnee was horrible. We worked with Ashley Mahon and she was great. Also they were able to find us the best financing as well. These people love what they do and you feel it too. More

This is our first new car buying experience and Nick made it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. it super easy and explained everything,very knowledgeable about the Volkswagen brand which was very cool. I will do business with him again. More

Certified Preowned warranty is meaningless to them I bought a 2016 "Certified Preowned" Volkwagen Jetta on Friday 9/13 (hmm Friday the 13th...). Whilst on the drive home on the interstate, I realized t I bought a 2016 "Certified Preowned" Volkwagen Jetta on Friday 9/13 (hmm Friday the 13th...). Whilst on the drive home on the interstate, I realized that the brakes were vibrating severely when I pressed them harder and going at higher speeds. Something I didn't do on the test drive. Perhaps my fault for not inspecting further, but I mistakenly thought the Certified Preowned warranty had some meaning (described as 2 year, 24000 mile, bumper-to-bumper). I called about an hour down the road and they said that my local dealer should be able to help. They were not helpful, but the local dealer (Grossinger... also stay away) is notorious for terrible service. I didn't want to keep driving with the vibrating brakes and cause further damage, and I needed a car, so I ended up taking it to my trusted mechanic and paid $613 for all new rotors and brake pads. I'll post pics of the rotors here later, but it turns out that they were rusted beyond repair for the car sitting too long. Today is Thursday 9/19, and the responses I keep getting from Frank Boucher people is "oh, we need to talk to [so and so]", or "my service guy is looking into the records". It's so sad to find out that these warranties are meaningless to the dealers. I've been scammed. I like the car, but so upset about the loss of peace-of-mind that the warranty is supposed to bring. Scott Moore, and Dawn Stallman, I am a deeply dissatisfied customer. More

Horrid lying dealership. Avoid lying synical management Lee was great. But Very questionable management practices. Lied to by Suzanne about trade paperwork. Manager Matt berated me After their fault wa Lee was great. But Very questionable management practices. Lied to by Suzanne about trade paperwork. Manager Matt berated me After their fault was known AVOID More