Frank Fletcher Dodge Chrysler Jeep Ram

Prompt and Reasonable I just purchased a Jeep for our daughter whonisnaboutbto attend college as a reward for her scholarships. Jacob Hicks was our salesman and he worked w I just purchased a Jeep for our daughter whonisnaboutbto attend college as a reward for her scholarships. Jacob Hicks was our salesman and he worked w me for over a week to make this happen, promptly responding to my calls and getting back to me on offers and deals without perstering me either. We looked at probably no less than ten Jeep’s at seven different dealerships in the Mid South and online, and while there was one other salesman in Memphis whontried his best, Jacob came through. He even stayed late to make sure we were good and to send ya off. We live over two hours away so his eagerness to stay late was appreciated. Also he went out of his way when a flaw or three turned up that was unexpected to get that quickly dealt with and even anticipated one of them before we got there. Jacob will go far. The dealership also has a wide selection and — it’s the small things — they have the most reasonable “document fee” by far of any of the other ten dealerships we worked w in the region. Thank you for your service and just for the record I do known know Jacob in any other capacity before we began to talk about this car. My daughter is happy and I feel like I was treated well and got a good deal, so Daddy is happy too! Thank you Jared and Fletcher, we will be back! More

Ram purchased Austin Muse did great did everything i asked told where my payment needed to be and got it there thumbs up for sure recommending family and friends Austin Muse did great did everything i asked told where my payment needed to be and got it there thumbs up for sure recommending family and friends More

Friendly and fast I would recommend Frank Fletcher Dodge to everyone. Marshall Dodd is the best Salesman we've ever dealt with, everyone we talked to was professional I would recommend Frank Fletcher Dodge to everyone. Marshall Dodd is the best Salesman we've ever dealt with, everyone we talked to was professional and friendly. More

Poor sales man The sales people are a bunch of liars and hagglers !! Wasted two days and lots of gas money to drive over 40 miles only to see they were lying The sales people are a bunch of liars and hagglers !! Wasted two days and lots of gas money to drive over 40 miles only to see they were lying to me !! I will never even go back there and don't recommend any one else either !! More

TPM light I had a TPM error message, tire pressure management, I called the repair place we usually use and was told that’s a dealer only repair. Called and got I had a TPM error message, tire pressure management, I called the repair place we usually use and was told that’s a dealer only repair. Called and got an appointment right away. Car was ready same day, but less than 15 minutes after picking up the car, the same error message was back. Called again, had to take the car back and found out that the $220 repair didn’t fix it. They had to order a part, so the car had to go back again. Now this dealership doesn’t offer loaner vehicles, but they do have a shuttle service to get us home and pick us up when the car is ready, but this service won’t pick kids up from school or daycare, run to the store or to meet a girlfriend for lunch. I don’t mind having to have my vehicle repaired but make sure it’s really repaired, test the thing. More

Waited longer than I needed to Came in for a oil change, they got me in right away, but mechanic didn't install the oil filter correctly and squeezed the seal off the filter causing Came in for a oil change, they got me in right away, but mechanic didn't install the oil filter correctly and squeezed the seal off the filter causing it to leave a stream of oil when he brought it back. So he had to go back a second time. Wasn't happy about it, but I'll be back More

Awesome Customer Service with a Smile The staff at Frank Fletcher Dodge is truly Awesome! They bend over backwards to accommodate any situation that I have. I would recommend them anyday! The staff at Frank Fletcher Dodge is truly Awesome! They bend over backwards to accommodate any situation that I have. I would recommend them anyday! More

Good service They had to replace the solenoid for my transmission. It was going to cost me a thousand bucks but Stephanie jumped through hoops for me to make sure They had to replace the solenoid for my transmission. It was going to cost me a thousand bucks but Stephanie jumped through hoops for me to make sure my warranty covered the repair. Good people. More

Great experience and great service Great service and very helpful staff. Dhiaa was easy to work with and above and beyond to help In any way. I would recommend this dealership Great service and very helpful staff. Dhiaa was easy to work with and above and beyond to help In any way. I would recommend this dealership More

It was a great experience. The salesman that handled me was very professional and accommodating. My experience was one that showed me the care and tactful operations of Fletche The salesman that handled me was very professional and accommodating. My experience was one that showed me the care and tactful operations of Fletcher Dodge, and this dealership will most definitely receive business from me again! More