Service department: Misty caught in several lies. They took apart the car without making sure they had the correct parts and then Misty said, "to error is human" and sent us out without a vehicle for the night or for the next day. Told also by Micah that our warranty was a horrible warranty and Misty proceeded to tell me the reason that I was so upset was because of our warranty not because of their lack of communication. She never even called to let us know of the "mistake" instead I pulled into the car lot and she was smoking. After several attempts to reach the GM and several voicemails left for him, I finally had my son call and Gabe was magically available to take the call (I had called right before that and he "was out and about". Then Gabe, the GM, said he would call me back to discuss what happened and never has! I have tried to give him the benefit of the doubt, however it seems like he could have cared less! Not sure where this goes or if anyone involved with Fletcher cares but for what it's worth we will not be returning! So much for keeping business local, I guess Fletcher doesn't care either!