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Frank Fletcher Toyota

Joplin, MO

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104 Reviews

2209 S. Rangeline Road

Joplin, MO

64804

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Showing 104 reviews

October 18, 2017

Zach Divine I was so impressed with Zach Divine. He is very knowledgeable and not pushy at all. He has such a great personality and is extremely helpful. More

by Chelsea86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Divine
September 26, 2017

Lacking basic skills in customer service. Once again I find the Fletcher organization has problems with customer service. What appears to be lacking is the comprehension is that a customer no More

by teddington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Sep 26, 2017 -

Frank Fletcher Toyota responded

Tracy, We are sorry that you feel we did not provide good customer service when you visited the Toyota Dealership. Unfortunately, the dealership is not the lender and we do not make the credit decisions. The Salesman that you worked with at the dealership had just finished his initial training and we apologize for him not following up with you. Please feel free to reach out to me and I will be happy to talk with you further. Kayla Boyd Sales Business Center Manager Frank Fletcher Toyota (417) 622-5457

Sep 27, 2017 -

teddington responded

Kayla, It has nothing to do with the fact I did not get a loan, It never did. Once again my issue was with the actual customer service. If you say you will do something then do it. And with your non-apology. You have proven once again that it is still a customer service issue. And by asking me to contact you is yet another issue with customer service. You have my file you have my number a proper response for someone to contact me stating we are sorry we did not contact you as expected. But being a sales manager you would know this was a proper response. So to end this discussion I am sorry that Frank Fletcher Toyota made me feel like an unworthy consumer. I will not be purchasing a car in the future from any Fletcher Group dealership and I will not recommend you to any friends or family will tell anyone who asks why the reason for my issues. And as a side note, you may want to give some extra training to whoever enters information on your credit applications since I am now in the process of cleaning up my newly added employer called Admin. Thank you for your time Tracy Eddington

July 13, 2017

Classy Honestly if not for the salesman mr mark pulliam we would not have purchased a vehicle on that saturday. We were not ready to do so,but after visiting More

by randall travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pulliam
July 10, 2017

Only way to buy Mark, what can I say in so few words? Simply put, you're the best. It was a totally relaxed experience!!! Very friendly staff and no pressure. More

by luvmycharger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pulliam
June 28, 2017

Thank you Mark Pulliam! Mark Pulliam is every thing you could want out of a car salesman. He was very professional, gave us space to look and communicate between ourselves, More

by Jasonedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pulliam, Kody Kelso
May 03, 2017

Mark Pulliam Mark was the greatest he helped us in every way from the used car lot to the new tundras which we bought a red 2017 tundra. He was curtious, patient w More

by Brenda2591
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Pulliam
February 14, 2017

Worth the Drive I had seen a car advertised on Auto-trader at this dealership. Decided to make the 100-plus mile drive to check it out. Glad I did because the sales More

by zla, Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Clark
October 16, 2016

Worked hard to get us in a vehicle. Roger Coleman worked hard to find us the right truck and get it financed at an amount we could afford. He will work hard for you, we recommend him. More

by Scotty4465
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Coleman and Matt Coleman
September 27, 2016

Roger Nichols - Excellent! Just purchased a new Tundra and dealt with Roger Nichols. He was very professional and easy to deal with. The entire dealership was great. Never had More

by Jeaner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Nichols
August 17, 2016

Zach Divine We were referred to Zach Divine by 3 different people! What a blessing. He listened to my wifes and I's needs for our family. Instead of buying 1 car More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Divine
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