Frank Fletcher Toyota

A fantastic car buying experience Dan "The Car Man" Clark was the most helpful car salesman I've ever dealt with. I simply sent in my vehicle request, online, and he found the vehicle Dan "The Car Man" Clark was the most helpful car salesman I've ever dealt with. I simply sent in my vehicle request, online, and he found the vehicle that met all of my criteria. He followed through and kept me advised at every stage of the process until my new 4runner arrived. Dan was great! More

Great Service Department We had our Venza serviced at Fletcher Toyota. I would like to thank them for their great Service Department. We live about 45 minutes away and frank We had our Venza serviced at Fletcher Toyota. I would like to thank them for their great Service Department. We live about 45 minutes away and frankly it would be closer and easier to go to Springfield for service as I work in Springfield. However we have not been impressed with Reliable and after our two visits to your office, we will not call Reliable again. When I called Lauran to request a quote on our 120,000 service she was courteous and helpful. Given that my wife and young kids would be the ones to bring in our Venza, I am sensitive to their treatment and respectfulness of their time. I typically change our oil and do basic services at home in order to make it easier on my wife. After the appointment my wife had nothing but great things to say regarding her treatment and how her time was used. A huge thank you to Lauran and team for treating her with respect. Later in the evening following our appointment, I reviewed the invoice for the services and discovered that your mark-up for parts is reasonable and not a lot more than what I can find them for online. I was pleasantly surprised by this finding. Given our experiences at Reliable and their lack of concern for our time (my wife was trapped in the waiting room with our one year old and 4 year old, for four hours for an oil change and tire rotation with a scheduled appointment, that is just one example, I have others), I had written off buying another Toyota. However after our two experiences with your Service department when it is time to purchase a new vehicle Fletcher Toyota will be our first stop. More

Great deal Dan went out of his way to help us. The Springfield toyota dealership would not even try to get me a white car. Dan said no problem. Dan went out of his way to help us. The Springfield toyota dealership would not even try to get me a white car. Dan said no problem. More

Service with a smile! Excellent experience. Fletcher Toyota has all the right people in place and they know customer service. I will definitely continue servicing my Toyota Excellent experience. Fletcher Toyota has all the right people in place and they know customer service. I will definitely continue servicing my Toyota here and only here! More

Very knowledgeable My parents brought a Prius from Roger Nichols in 2012 and I just brought mine! Roger has been very helpful and was patient as I asked numerous questio My parents brought a Prius from Roger Nichols in 2012 and I just brought mine! Roger has been very helpful and was patient as I asked numerous questions and looked at quite a few options. He was professional and knowledgeable about the stock they had, giving the information I needed to make the best decision. The new car I have is excellent! I love that it came with an extended warranty offered by Fletcher and the quick response to my first inquiries when I was looking for a car. My only negative experience (which was my fault) was that I left some personal items in the console of my old car and have yet to hear about where my previous car might be so I can get these items back. But, I know that now that I'm a customer, I will continue to experience the same high-quality service that they gave beforehand. Overall, I would recommend Fletcher Toyota to other people.... I would just tell them to not be a ridiculous person and remember to check the console! :) More

Good service We have bought three cars from Fletcher and have been completely satisfied with everything from the sales team to service. Roger Nichols did an excell We have bought three cars from Fletcher and have been completely satisfied with everything from the sales team to service. Roger Nichols did an excellent job of putting us in our new Prius. More

best experience at a dealership It was the best experience at a dealership I have had in a long time the staff was very knowledgeable and helped me every step of the way It was the best experience at a dealership I have had in a long time the staff was very knowledgeable and helped me every step of the way More

excellent buying experience Dan responded to my email in less than 24 hours. Within 36 hours he had extended a clear and concise offer. the offer was clear and simple. I didn't f Dan responded to my email in less than 24 hours. Within 36 hours he had extended a clear and concise offer. the offer was clear and simple. I didn't feel any pressure as you normally experience. Only a passionate individual who loves matching a customer to their perfect vehicle. I can truly say Dan went above and beyond to take care of this customer. I look forward to doing business with Fletcher Toyota in the future. More

Easy car buying experience Friendly staff and no pressure sales tactics. I used TrueCar and they honored the price as promised. I would definitely come back and buy another car Friendly staff and no pressure sales tactics. I used TrueCar and they honored the price as promised. I would definitely come back and buy another car from here in the future. More

Comfortable and no high pressure pitch. I love this place. I am usually nervous about buying a new vehicle. Roger was honest and re-assuring. This experience made me feel confident about walking into a dealers I am usually nervous about buying a new vehicle. Roger was honest and re-assuring. This experience made me feel confident about walking into a dealership and not feeling taken advantage of. More