Dalton Subaru

Best experience, Arturo and Isabel are amazing. Called dealer asked if car was in stock they assured me it was they held it for me. When we arrive Isabel set us up with Arturo and tw hrs later we w Called dealer asked if car was in stock they assured me it was they held it for me. When we arrive Isabel set us up with Arturo and tw hrs later we were on our way home. Everyone we encountered did a great job very professional. Thank you all. Highly recommend. More

Frank Subaru was great to work with. Jose Cortez was amazing and walked me through the car and provided me with a great test driving experience and there was no pressure to buy at that point. A few day amazing and walked me through the car and provided me with a great test driving experience and there was no pressure to buy at that point. A few days later I came back to make the purchase, and Jose was great and took me through the process. I met with Jackie Gutierrez to sign the contracts and get the financing in place, and she was wonderful to deal with. Denise Rivera helped me through the purchase as their Costco Auto Program representative. More

Been bringing my BRZ here for years everyone here is super friendly, helpful, and punctual. Car has always been given back to me in pristine condition super friendly, helpful, and punctual. Car has always been given back to me in pristine condition More

REVIEW UPDATE:After learning of our initial experience, REVIEW UPDATE: After learning of our initial experience, Frank Subaru General Manager Michael Wilkes reached out to us to apologize for our experienc REVIEW UPDATE: After learning of our initial experience, Frank Subaru General Manager Michael Wilkes reached out to us to apologize for our experience, to explain exactly what had happened and to offer to come to an agreement amenable to both parties. We leased a new 2021 Crosstrek today and the experience was great. Francisco Corral was very professional in finalizing the remainder of the deal and Jacqueline Gutierrez was top notch in the financing process. We had a rough start but a great finish at Frank Subaru. Their concern regarding our initial experience led them to go the extra mile in making the overall experience a good one. ORIGINAL REVIEW: At Frank Subaru their motto should be “Sorry, mistakes happen”. Last week, my husband had the following experience: I met with Sales and Leasing Associate Manny Lord after speaking with Sales Associate Denise Rivera on the phone. We arrived at an agreed upon price, upon which he presented me the offer in writing. I texted him the following day to confirm the price was still good and he agreed that was the “out the door price”. Upon agreeing on the price, I stopped working with another dealership on a deal, removed all of my personal items form my lease return and had it detailed. On the same day I returned to Frank Subaru. The hour and a half process continued all the way through them pulling my (excellent) credit report before Sales Manager Truman Berg informed me “sorry, mistakes happen”. Basically the price we gave you in writing was wrong. We had you sit here for hours, pulled your credit report but we are unable to honor our agreed upon price. When Truman contacted the Store Manager, he reportedly replied “tell him sorry, mistakes happen”. When Truman asked me “what do you want me to do” I replied “honor our agreement”. He replied “I can’t do that. Sorry mistakes happen”. Save yourself some time and shop somewhere that doesn’t have the motto “sorry, mistakes happen”. More

John is super attentive and treats me very well. I always get a nice loaner car when I come in and the facility is very clean and new. always get a nice loaner car when I come in and the facility is very clean and new. More

Best Subaru dealership in San Diego. Straight forward and they give you the best deal. The finance is always busy and sometimes never call back. they give you the best deal. The finance is always busy and sometimes never call back. More

Wait a week or two for the next appointment. Frank Subaru seems to be too busy. You have to wait 1-2 weeks for an appointment (even for an oil change). Don't wait there for the oil change unless Frank Subaru seems to be too busy. You have to wait 1-2 weeks for an appointment (even for an oil change). Don't wait there for the oil change unless you have 3+ hours. I no longer ask for the free car wash during service, as they ALWAYS forget to do it. Had to go there 8 times for same electrical problem. They never bothered to call Subaru Engineering. When I went to Kearny Mesa Subaru, they did call in the engineers and found the root causes of my issues. The people are friendly enough at Frank Subaru service dept. However, the technical knowledge or expertise seems to be lacking. To wait weeks just for very average service is not worth it anymore. More

Amazing experience I don't even know where to start, I had the best experience at Frank Subaru. I went to many dealerships in San Diego and people were trying to sell me I don't even know where to start, I had the best experience at Frank Subaru. I went to many dealerships in San Diego and people were trying to sell me cars I didn't want and were pushy. Frank Subaru was professional and no pressure. Marco was our sales guy and I couldn't be happier with the experience and knowledge and his love of Subaru's. I would highly recommend working with him! This should be your first stop when your shopping for a Subaru. Last Note, they have a super cool Starbucks coffee machine that made amazing iced coffee!! Thanks, Frank Subaru for getting me into my Dream Crosstrek! More