We looked and looked for our new SRX. After countless dealerships and countless arrogant sales people, we somehow ended up in Cockeysville at Frankel. We met with Jim the sales manager who introduced us to Charlie our new favorite person. Charlie helped us with everything. He showed us 5 different SRX's, due to my indecision, then we found the ONE. It was beautiful. Then came the part that I always dread, getting a good price, but to my amazement Jim gave us a great deal the first time. Normally they give you the run around for hours on end. The first time in 15 minutes, I was shocked. We bought a car in about 2 hours and left with no headache. The next day I went back because I left my cel phone and Jim handed me a little die cast car of a Cadillac. I had mentioned it in general conversation that it would be neat to have one and this man actually remembered the next day and got it for me. Thank You all at Frankel Cadillac.