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Franklin Ford
Franklin, MA
206 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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206 Reviews of Franklin Ford
July 15, 2022
Brought focus in for 4 new tires which was done and due to not having tires in stock, I got a car to use for the day. Unfortunately I mentioned emphatically I wanted a test drive as problem in the steering to not having tires in stock, I got a car to use for the day. Unfortunately I mentioned emphatically I wanted a test drive as problem in the steering wheel. Turning right or left is a grinding, clanking/grating noise. . This was brought to my attention a year ago that this is an issue with this model and to watch it as time goes by it will get worse. It is very noticeable and much worse. Upon picking up my car after tire replacements was told all is good and no problem when test driven I left the dealership and had to make a right hand turn onto rt 140 and the grinding grating noise was clearly evident. Appears a test drive was not done I now need to go back next week and had to make appointment for a test drive. Very dissatisfied that this major issue had not been addressed the first time. Now I need to return and physically go with a technician to determine what is wrong and hopefully they will fix the steering problem. Thank you More
by marylou100a
Employees Worked With
Ron Sitcawich
Helpful June 29, 2022
Bought 7 vehicles from them since 2014 always had them serviced there never had any complaints about their service department .They are the best of other dealers I have bought cars from . serviced there never had any complaints about their service department .They are the best of other dealers I have bought cars from . More
by desautelray
Employees Worked With
Mike Shifflet, Ron Sitcawich
June 21, 2022
Great place to do business with. Have been treated very fair for the last six years. Respect my sales person Dave Raspallo, great guy you can trust. Have been treated very fair for the last six years. Respect my sales person Dave Raspallo, great guy you can trust. More
by raycon66
Employees Worked With
Ron Sitcawich
June 20, 2022
It was a pleasure working with this Ford dealership. The sales manager, salesman, and finance office were knowledgeable and professional. As a business owner i appreciate such good sevice from all ends The sales manager, salesman, and finance office were knowledgeable and professional. As a business owner i appreciate such good sevice from all ends of sale. I highly recommend this dealership and want to thank Franklin Ford for their professional service and knowledge of the f350 i purchased. More
by NAH
Employees Worked With
Sergei, Gregg,and ian, Ron Sitcawich
June 16, 2022
They really went above and beyond to make things go right. Things are really tough on dealers these days so I really appreciate them going out of their way. right. Things are really tough on dealers these days so I really appreciate them going out of their way. More
by bthumper79
Employees Worked With
Ron Sitcawich
June 13, 2022
Very friendly, cares about you as a customer, answered all my concerns .Dave Raspallo has been my sales agent from day one. I have referred friends to him and they also were very pleased with Dave. Thank all my concerns .Dave Raspallo has been my sales agent from day one. I have referred friends to him and they also were very pleased with Dave. Thank you Dave ! More
by avemaria1965
Employees Worked With
Dave Raspello. Manny
June 06, 2022
From the time I walked through the door till I drove away in my new F150 Ron and the staff at Franklin Ford provided courteous, knowledgeable and friendly service making the process of investigating the feat in my new F150 Ron and the staff at Franklin Ford provided courteous, knowledgeable and friendly service making the process of investigating the features and ordering a new vehicle built to fill my needs a comfortable experience. Thier dedication to customer satisfaction has been demonstrated by continuing to reach out to make sure I am satisfied with my purchase and offer assistance with any questions encountered with new technologies. More
by steven.l.shangraw
Employees Worked With
Ron Sitcawich
