Fred Anderson Kia

Thank everyone for making the process of buying the exact car we wanted as quickly and smoothly as possible. car we wanted as quickly and smoothly as possible. More

On 4/11/25, I visited Fred Anderson Kia of Raleigh as a first-time buyer and college student, excited to purchase a 2018 Hyundai Kona that was advertised online. When I arrived, the salesman, Victor, seeme first-time buyer and college student, excited to purchase a 2018 Hyundai Kona that was advertised online. When I arrived, the salesman, Victor, seemed confused about the vehicle's identity, since it had a 2022 sticker. He later confirmed it was simply mislabeled and that it was the 2018 Hyundai Kona I had come to see. That clarification is the only reason I stayed. After running my credit, setting up insurance, and moving funds for a down payment, I was blindsided. The used car manager, John Cloutman, informed me that the vehicle I was finalizing everything for had actually been sold a week prior. The car wasn't mislabeled -- it was misrepresented. When I understandably expressed disappointment (without raising my voice), John responded with a condescending tone and told me to "bring it down a notch." He then told my parents I was "just another pin on a board" and brushed off the situation as if it was no big deal -- even after my credit was hit and I was left without a car. His attitude was not only unprofessional but deeply disrespectful. My parents recorded the interaction (intended only to remember what I said), but unfortunately, John's own rude behavior was captured too. If you're a first-time buyer or want a used car dealership that treats you like a person and not a number, I strongly recommend staying far away from Fred Anderson Kia of Raleigh. John made it clear he didn't care -- and you deserve better. More

Bradly was my sales representative and I just don’t have enough kind words to say about his professionalism and his willingness to completely understand my needs and patience with my decision making process enough kind words to say about his professionalism and his willingness to completely understand my needs and patience with my decision making process. Victor also shared in the process and was extremely helpful. This was my third Kia from Fred Anderson and this was by far the best overall experience from start to finish. Jermaine is so personable in his role and excellent brand ambassador. Everyone I have encountered has a smile and a hello every time I’ve been in for sales for service. More

We had a great experience- it’s our 3rd Telluride w/ this team! Thanks to all team! Thanks to all More

I have been to Fred Anderson Kia for service and to purchase a car, and their customer service is consistently exceptional. Folks are warm and friendly, and they create a low pressure vibe. purchase a car, and their customer service is consistently exceptional. Folks are warm and friendly, and they create a low pressure vibe. More

CJ our sales person was very personable and knowledgeable. Car and pricing was as advertised and fair. Management took the time to speak with us to make sure we were getting the best possible s knowledgeable. Car and pricing was as advertised and fair. Management took the time to speak with us to make sure we were getting the best possible service. Will definitely continue to support this dealership! More

Salesperson: Tay Sales Manager: James Broyhill / John (unsure of last name) Rating: 2 Stars I traveled from Maryland to buy a 2025 Telluride SX after finalizing an out-the-door price with James Broyh (unsure of last name) Rating: 2 Stars I traveled from Maryland to buy a 2025 Telluride SX after finalizing an out-the-door price with James Broyhill. He was excellent remotely—very responsive and even offered airport pickup and to expedite the process. However, once I arrived, the total price increased by $341 in unexplained fees. The manager on duty, John, was dismissive and sarcastic, saying I should call the governor if I didn’t like Maryland’s fees. It was upsetting and unprofessional. I emailed Mr. Broyhill afterward, hoping for follow-up or acknowledgment, and never received a reply. On the bright side, Tay (the salesperson) was amazing—kind, patient, and professional. He stayed past closing and helped me finish the deal despite how emotional the situation had become. Tay deserves five stars. The rest of the experience, unfortunately, does not. I expected better transparency and service from a dealer with such good initial communication. More

My wife and I recently purchased our first car together in 10 years from CJ at Fred Anderson Kia of Raleigh. We were initially dreading the car buying experience, but it couldn't have been smoother! After in 10 years from CJ at Fred Anderson Kia of Raleigh. We were initially dreading the car buying experience, but it couldn't have been smoother! After test driving a 2025 Telluride at another Kia dealership and being dissatisfied with their customer service and unwillingness to negotiate, we reached out to CJ via DealerRater. He promptly responded to our inquiry about the specific Telluride model we wanted. Through a few email exchanges, we found the exact car at an amazing price. Later that week, we visited for a quick test drive and were highly impressed with CJ's and Fred Anderson's exceptional customer service. Their friendly yet non-pushy attitude made us feel comfortable throughout the entire car buying process, which took just a couple of hours. CJ went above and beyond to explain every detail, ensuring we were completely satisfied. Even after our purchase, they followed up several times to address any questions or concerns. We highly recommend working with Fred Anderson Kia and especially CJ for an outstanding car buying experience. More

Reggie Acosta gave us an EXCELLENT service! The process was quick and smooth, everyone involved was great! Hoping to enjoy my new car for years to come. The only thing I would mentioned that I The process was quick and smooth, everyone involved was great! Hoping to enjoy my new car for years to come. The only thing I would mentioned that I was not satisfied was the lack of detailed attention from the person who cleaned the car, when I opened the doors and trunk there was water from the car washing. Reggie cleaned it but it shouldn’t have been part of his job. Everything else was excellent and I expect the same great service when I go back for maintenance. More

Was a great experience and Ericson Loveless our salesperson was fantastic! We had already been to two other dealerships that same day but Fred Anderson had what we wanted and the best deal. salesperson was fantastic! We had already been to two other dealerships that same day but Fred Anderson had what we wanted and the best deal. More