Fred Anderson Kia

Don't Use This Dealership If I could give less than one start, I would. *** Beware of this dealership *** I bought my first car in 9/2017 (only four months ago), and I was If I could give less than one start, I would. *** Beware of this dealership *** I bought my first car in 9/2017 (only four months ago), and I was sold the moon and stars. I wish I had read these reviews first. I didn't have my Kia Sorento THREE DAYS before the battery completely died. It was xxxx in a handbasket trying to get this battery replaced free of charge, because like I said... it was only THREE DAYS I had the car and I REFUSED to pay for it after putting down a HEFTY downpayment for the car. Well, after that was fixed my car made some knocking noises. I thought it was weird, but whatever. On Saturday, my car I've only had six months now won't switch out of first gear. I called Fred Anderson Kia to see when I could schedule a service, and the girl I talked to (can't remember her name but she was RUUUUUUUDE as xxxx) told me that they didn't have any appointments open for the following Saturday. Long story short, she ended up telling me that the appointments were full, and she wasn't able to schedule me and hung up on me. I called back and asked for the manager, and she scheduled me to come in and bring my Sorento. But, then proceeded to tell me IT WAS GOING TO BE $150 PER HOUR FOR DIAGNOSTICS TO FIGURE OUT WHAT WAS WRONG WITH MY CAR! Okay, I'm not sure what line of xxxxxxxx ya'll thought was okay.. but after extensively looking over BOTH my Kia warranty and Fred Anderson warranty... YALL MADE THAT UP! There is nothing in either one that states you have to pay diagnostic fees out of pocket. Dirty Liars. Either way, I am getting my car fixed on Saturday and I will be trading it in at another dealership so that I can get out from underneath it before the warranty expires. Thanks for xxxxing me over Fred Anderson, I had already bought one car outright from you before but I won't be doing that again. And I will be telling EVVVVVVVERYONE I know to steer clear of this place. Now, on to post this review on a few other avenues as well. *The power of social media and a pissed off millenial.* More

No Service I had called twice and talked to Chris in the service department never communicated with me what was wrong I called several times, When I called and s I had called twice and talked to Chris in the service department never communicated with me what was wrong I called several times, When I called and said I was towing the car he inofmred me I had to pay a fee for diagnostics testing of $ 154.00 . This place sucks They had the car for 2 weeks More

Air Bag light Took my Kia in for service to get an Air Bag light checked. I was told it was caused by the Driver side seat when you move the seat it sets off the A Took my Kia in for service to get an Air Bag light checked. I was told it was caused by the Driver side seat when you move the seat it sets off the Air Bag light. Told just don't move the seat and charged for resetting the light and this great advice. Didn't fix the problem just told me not to move the seat and when that light is on your air bag is disabled. I will never go back there. More

Forget to give customer important information concerning car Purchased a used 2015 Kia Optima LX in Feb for $18000. for my grandson's graduation present from ECU, they did not mention to me, the buyer, that they Purchased a used 2015 Kia Optima LX in Feb for $18000. for my grandson's graduation present from ECU, they did not mention to me, the buyer, that they had only one key fob for the car something I found out a week later from my grandson. When I called dealership to talk to the salesman he was very short and abrupt with his answer that they only provided one fob and any additional fobs would be our responsibility to purchase which I did at a cost of $329.. Then 7/17 my grandson called me to report his right front tire had a screw in it and had gone flat while driving on 1-40 from Greensboro home and when he went to the trunk to get the spare to change it so he could travel home he found no spare just a empty area where one should go. He called local AAA and they used a flat fixer to re-inflate the tire. When I called dealership they again were abrupt in response, telling me that the Kia corporation no longer adds a spare to cut done on cars weight for gas millage. I asked why that was not told to me on purchase and Sales Manager said sometimes it gets missed, So sorry. I feel that the dealership has a lack of concern for the customer and could care less if they feel cheated or are left in a dangerous situation due to lack of communication on the dealerships part of vital information. I would have purchased a spare for my grandson's car and he would not have been placed in such a dangerous situation on the side of I-40. I have now purchased a spare tire for $200. to keep in the car in the event that it is ever needed again. It is not the cost of the 2 (so far) items they did not provide with the purchase that upset me the most it is the attitude that they do not have to share this type of info with a buying customer. This is the last Kia I will ever purchase and I will never do business with any of the Fred Anderson Dealership's in the future. So for reference the saying "Buyer Beware" happens to be true at Fred Anderson Kia. More