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Fred Anderson Kia
Raleigh, NC
760 Reviews
At Fred Anderson Kia we strive to provide outstanding professional service in all areas of our automotive dealership. We are proud to present Kia models and are confident we can find the new car, truck, van, or SUV of your dreams. Looking for that certain Sorento, Sportage, Soul, Optima, Forte or Rio? We will do everything it takes to get you that model equipped with the features you desire.
If you are in the market for a used car in Raleigh, look no further! At Fred Anderson Kia, we stock a large amount of high quality used cars to serve the Raleigh, Durham, Cary & Wake Forest areas. We are proud to have certified and pre-owned vehicles ready for you to test drive today.
We will also help with auto loans in Raleigh and lease plans too. Our auto repair and car parts departments at Fred Anderson Kia can help get you back on the road as quickly as possible.
Please visit Fred Anderson Kia at 9209 Glenwood Avenue and let us show you all of the Kia services we offer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 760 reviews
June 20, 2017
no pressure experience I was impressed with the no pressure sales experience. our salesperson (Tony Agressia) was really good. he is a down to earth type person with no xx.. I was impressed with the no pressure sales experience. our salesperson (Tony Agressia) was really good. he is a down to earth type person with no xx.. we were also highly impressed with kelly stewart during the financing procedure. The only negative is that it should not take 4! hours to buy a car. looking forward to how the service department works in the future . More
by george barnes
Employees Worked With
Tony Agressia and jean papy
April 26, 2017
Worst service center I took my being here to get my air-conditioner worked on. It was here for two days they told me $900 to fix it. I paid $900 Joe my kids away in a hot I took my being here to get my air-conditioner worked on. It was here for two days they told me $900 to fix it. I paid $900 Joe my kids away in a hot van because air-conditioner still in work I try to bring it back but they told me that will be two days To look at again. I explain to them that I rented a car for them to work on it I was a single mom I don't have any help to take me back-and-forth to the Carline to work with my two kids but they didn't care. When he finally looked at it to days later they told me that I had to pay 300 more dollars for them to fix it because they've mis diagnosed it. . It stay there for three more days $1200 later and the air-conditioner still doesn't work .they don't want to take any responsibility for it or help me with getting a working air conditioner when I'm allergic to pollen and so my children so running with the windows down isnt an option. The customer service sucks the service gentleman are very rude and sneaky. please don't ever take your vehicle here More
by Mimi
Employees Worked With
Christopher
March 27, 2017
HORRIBLE Would never buy fro them again. Thei service department is horrible. They took or car in and had it over a week and wouldnt return our calls or let u Would never buy fro them again. Thei service department is horrible. They took or car in and had it over a week and wouldnt return our calls or let us know what was going on. Meanwhile we we're paying for a rental the whole time. They fnally got ahold of us and they charged us for a faulty wire in something we had them install! When we got home we noticed our fog light didnt work after their "work".. they said we couldnt prove it was because of their work and charged us again! 2 cars from them and a 3rd from their toyota dealership NEVER AGAIN! I have never had such bad customer service in my entire life! BAD BUSINESS! More
by Doxbeck
Employees Worked With
Chris
February 24, 2017
Count your fingers when you shake hands with them I leased a 2015 KIA Optima from Fred Anderson KIA. I was there on a service visit when I walked into the showroom and spoke to my original salesman, w I leased a 2015 KIA Optima from Fred Anderson KIA. I was there on a service visit when I walked into the showroom and spoke to my original salesman, who has since moved on. I Daniel him I had a very valuable lease car I was thinking about trading in for an new Cadenza. After two and half years the 2015 Optima only had 15,000 miles on it. The original lease was for 3 years and 36,000 miles. I told Daniel that I wanted Fred Anderson to absorb the old lease since it so few miles on it. We cut a deal, then Dimitri, the GM got involved. Long story short. Count your fingers if you ever do business with these people. I leased Acura's from Leith for 10 years and never had such a sour taste in my mouth. Neither my wife nor I will ever do business with Fred Anderson ever again. More
by Former Customer
Employees Worked With
Dmitri the GM, Daniel Rangel
February 03, 2017
Appointment time 1 hour late Made an oil change appointment for 4; here at 5:15, don't think they've started yet. Either me or Fred Anderson misunderstand what that word means. Made an oil change appointment for 4; here at 5:15, don't think they've started yet. Either me or Fred Anderson misunderstand what that word means. More
by Grumpy rightnow
Employees Worked With
Jake Alwran
September 03, 2016
Service dept. deserves NO Stars I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealers I would actually give the service department 0 stars if it was possible but there is no option for that. I bought a 2012 Kia Sorento from this dealership and had it service here only. Then, things started to go bad from there. Just on 9 August 2016 I had a repair done on my high-pressure fuel pump that was done a year prior, but this second time was a botched job. This botched job, caused fuel to leak all over my engine and almost caused my car to catch fire on the side of the road in the middle of the highway on my vacation less then 2 weeks later. Another Kia dealership came to the rescue, with customer service skills only Fred Anderson Kia could only dream of. They fixed my car and told me it was because a mechanic had left off a vital clamp and put in the wrong hardware thinking no one would notice. Also put back damaged parts onto my car thinking they could get away with it. This service job FA Kia cost me money and time in a long awaited vacation with family. During this time, I could barely get in contact with the service manager at Fred Anderson or anyone else to help with me with the situation they put me in. I was dealt with a whole lot of attitude, no answers, and dodged calls. I will not be recommending this dealership to anyone, however I still love the Kia brand. Will be looking into another to Kia dealership to service and buy cars from, but not this one. I urged anyone to look into buying or servicing Kia to look elsewhere than this dealership. More
by DeeDee
Employees Worked With
Service Manager
August 09, 2016
Condescending towards women The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to The service department refused to honor a quote provided and then the service director became condescending when I requested that they work with me to resolve the matter. They were insincere when speaking towards me and I am highly disappointed with this lack of service. I have used them for all of my past service for both of my Kia cars and have always been OK with them as they have always tried to fix the any issue immediately and ensure that the service visit went well. That is not what happened here. I will not be buying any future cars from Fred Anderson Kia and will no longer refer anyone to them. More
by AnyaDurham
Employees Worked With
Service Director
July 09, 2016
Another annoying result. Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in Everytime I think Fred Anderson Kia may redeem However, I later, I am once again disappointed. I remain just a number, not a person. I took my car in for two recalls, and I will say that Jake at the service desk was quite helpful in his efforts to make me feel better about this dealership. They are lucky to have him around... I don't know why he is still there, as he could do much better then work for this company who really doesn't care much about there customers. I later asked about their buyback program, as it was my intention to get this company out of my life... I spent quite a bit of time speaking with a manager and a salesperson, but was unable to reach a satisfactory buyback price. I understood the reason behind that, and that is not my beef today. What annoyed me the most was getting a phone call two days later from Fred Anderson Kia representative who asked me if I was interested in buying a car from them. The woman who called had no idea that I even owned a Kia , much less that was just in to address two recalls. As usual, they hear nothing you say. They only wish to sell you a car, and are usually unable to answer questions regarding their products' details, etc... I repeat... One is simply a number, not a respected consumer. If you just need a car and have a lot of extra money to waste, then you're in good shape here... Otherwise, run away. I am stuck now due to a new car warranty, so I have to continue to deal with this sorry excuse for a dealership. And one last note... The administration was sorry a while back... Sadly, after much turnover they remain the same. That is all. More
by Annoyed Kia Owner
Employees Worked With
Jake Alwran
April 13, 2016
Excellent experience My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with My experience at Fred Anderson KIA was excellent. Daniel (the sales person) along with their sales team was very friendly and comfortable to deal with. We've ordered KIA RIO and they were quickly fixed the new car for us next day. In addition, they provided us the detailed explanation on test driving and support services. More
by stella
Employees Worked With
Daniel Rangel
April 13, 2016
Great Service Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what Xavier was AWESOME. I gave him a hard time because I came up there looking for 1 type a car and that car only and I drove off the lot in exactly what I came for and for very reasonable price. THANKS More
by Bosslady
Employees Worked With
Xavier Overton-El
