Fred Anderson Kia

So very helpful Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a veh Within just a few minutes of contacting this dealership, we received help from two very professional young people. Although we did not purchase a vehicle from them, their helpfulness and kindness were refreshing. Purchasing a car is stressful at best, and the staff of this dealership was great. More

Professional, service oriented, and FUN! Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very intere Gregory White greeted me with a smile, and handshake as I entered the KIA showroom. It was the beginning of a great experience. Greg was very interested in my requirements for a new car; first time buying a new car in about 20 years and recently widowed. To be honest, I visited Fred Anderson KIA because I had seen an Optima advertised on line that interested me. It was a used car with low mileage and great value. Never did I dream that I would drive away in a brand new 2015 KIA Forte! Gregory spent lots of time going over critical points with me and understanding my recent situation as a widow. He wanted to make sure I got a safe, reliable, efficient car. The test drive was the best! I was amazed at how responsive and fun the Forte was to drive. I felt like I was 16 years old again, instead of 62! He took time to introduce me to the staff in the service and parts department; friendly faces for future visits. I was treated royally, but I got the impression that Gregory treats all visitors he meets royally! He really sold me on KIA and Fred Anderson. More

stay away I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred An I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. I spent an hour of my time picking up a vehicle that was returned to me in worse shape than I dropped it off in. I was treated incredibly rudely and made to feel like my presence as a customer was a burden to the shop instead of a value, and then got charged a truly unbelievable amount of money for basically nothing get done with my car. Being in customer service myself for ten years and having been to car shops that give a xxxx about their customers, I know exactly how how my experience should have went, but it went very differently. To make up for my inconvenience and the fact that the technicians dirtied up the vehicle, some amount of extra effort should have been put forth to make me feel valued. Clean the inside of the car instead of just the seat, comp my oil change, or perhaps maybe just act like wasting your customers time and damaging their vehicles isn’t how you normally do business. I can go anywhere else in town and get a new oil filter and 5 quarts of oil for less than $42 . However, what is a truly unique experience to Fred Anderson is to have my time wasted, be treated so rudely, be over charged for “services” that were barely performed or not performed at all and then have my vehicle returned to me covered in grease. That is something only Fred Anderson does. More

Worst car buying experience ever My wife’s car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one My wife’s car broke down on Monday, 01Jun2015 and it was not worth it to fix the transmission problem. So we went to look for a used car. We found one at this dealer through our credit union and contacted the dealer. Soon I got an email from Jennifer, the customer care representative. She said the car was still available and come to take a look. We went to there on 03Jun2015. The car looked nice and test drive was good also. The only issues we found were the passenger side headlight has water in it and the heat shield underneath the car damaged. It was raining that day so the seals on the headlight must not be tight so water went in. Then we sat down to discuss the price of the car. As usual with most car sale, the price was expected to negotiable unless specifically stated it is not negotiable. At the beginning, the sales manager sounded that the price was negotiable. I told him that to make it simple, tell me what your lowest acceptable price. But he insist on us to give him a price and my wife gave him a price. Then he went to the office in the back and came in less than a minute. He sat down and showed us some printouts to tell us they were selling the car at a very low price now. He can only sell this car at the price as we saw on the web without even fix the issues we found. At this point, we felt we were fooled. We left the place immediately. When we got home, we sent Jennifer an email to tell our experience at the dealer. She replied and asked us the name of the sales person. I then called her to tell her the details. Soon after, the sales person called me to ask me if we still interested in the car. I hesitated a little, but we really needed a car, so I had some discussions with the sales person and finally agreed on the terms for us to buy the car. The sales person also sent me an email containing all the details of the final price and we agreed that we will finalize the deal at around 5pm next day, Friday, June 05, 2015. On June 05 right after 12pm, I got a call from Jennifer. She told me that they had sold the car to another customer. I told her that I made a deal with them first. But she said they could not honor it because I did not put down any deposit to hold it. At this point, I got really mad because we were fooled again. But later, when I thought about it, I felt I am glad I did not buy the car because I really cannot trust them anymore. When you think about buying a car, especially used car, from this dealer, please think twice or find someone you trust to check the car before buying. This is my nightmare experience with this dealer. You can call Jennifer to verify it and I have all the emails with them to support my story. More

Professional, knowledgeable, courteous at Fred Anderson I worked with Daniel Rangel at Fred Anderson Kia in Raleigh. Daniel Rangel showed me the K900, accompanied me on three test drives and did an outstan I worked with Daniel Rangel at Fred Anderson Kia in Raleigh. Daniel Rangel showed me the K900, accompanied me on three test drives and did an outstanding job in answering my questions and addressing my concerns. I recommend Daniel and the dealership without reservation. Wayne Skaggs More

Professional and courteous, all this from just a phone call! Amanda Deal contacted me after I did a car search through True car.com. I was very impressed with her very courteous approach to explaining the servic Amanda Deal contacted me after I did a car search through True car.com. I was very impressed with her very courteous approach to explaining the services that Fred Anderson had to offer and at no time did I ever feel pressured or that she was trying to force me into a decision right away. even though we were not able to make a deal (I bought my Kia through a private seller) I fully intend to bring my car in for servicing at Fred Anderson solely based on the pleasant phone call I had with Ms. Deal! More

Best Possible Car Buying Experience Lee McKoy did exactly what I asked him to and put me in the exact brand new vehicle I wanted. I couldn't have gone better. I consulted many dealers an Lee McKoy did exactly what I asked him to and put me in the exact brand new vehicle I wanted. I couldn't have gone better. I consulted many dealers and Fred Anderson Kia is miles above any other dealer in the area. More

best car buying experience ever This was a great experience, I have had bad carbuying experiences. Amanda and Andrew where great. She was patient and helpful even though I could get This was a great experience, I have had bad carbuying experiences. Amanda and Andrew where great. She was patient and helpful even though I could get her name right, and went to the adjacent toyota dealership. She called to see how i made out and if she could explain anything. Ill admit i was prepared for a let down because of my credit issues. So i went in expecting nothing or something at best, but andrew work some magic and got me in a new 2015 optim within my budget. I could not be happier. More

Want Dishonesty, Treated like !!!! This is the worst dealer I have every done business with. I called them on a used car and was told there was one that fit my needs so I cancelled my p This is the worst dealer I have every done business with. I called them on a used car and was told there was one that fit my needs so I cancelled my previous appointment and went to this dealership. On my arrival I was passed onto another salesperson. He sat me down and insisted on taking the information on my trade first I asked to see the used car to see if it is something I would even be interested in and he said he needed to take this information first. Then I was told he did not have that car, never did. He did not even try to replace this car with another one. I wanted to speak to the Sales Manager and was told he was to busy. I later called and got a hold of the Sales Manager and started to tell him the details and he informed me that he would look into it and call me back. He did not call back. THIS DEALERSHIP LIES TO PROSEPECTIVE BUYERS TO GET THEM IN THE DEALERSHIP. If they do this what else do they do. Think about it. More

Attempted Bait and Switch Scam Our experience was an absolute nightmare. Highlights: Brant, Daniel Rangel, and Tony Woods attempted to pull a bait and switch scam on us after lettin Our experience was an absolute nightmare. Highlights: Brant, Daniel Rangel, and Tony Woods attempted to pull a bait and switch scam on us after letting us drive 30 minutes to the dealership 3 times, pregnant and with a baby in tow. On Thursday, my husband and I were quoted a price match over the phone, so we drove the 30 minutes with our 11 month old to check out a 2011 Kia Sorento. We met with Daniel and Brant, saw the car, test drove it, and all seemed well. We negotiated a price despite their many attempts to upsell us cars that were much more expensive. We left saying we would think about since we wanted to discuss it over at home and give one last look at the financials based on the quote they gave us. They called the next day and we agreed on a price. Since I was working 12 hour shifts on Friday and Saturday, we weren't able to go back until Sunday. Daniel said that was no problem and that the car would be ready to pick up on Sunday. We said we would be there when they opened at noon. We made the drive again and once there, we were informed that the car was actually locked up in another building where it had been drying from the new paint they placed on the bumper and, sadly, no one had keys. However, if we wanted, we could buy the car, go home in a loaner vehicle, and they would have someone concierge our car when it was ready. We preferred to come back and complete all the exchanging/purchasing in person. They said that they would take the car to be detailed first thing Monday, so not to show up until about 1145 when it would be done. Monday rolls around and we get a voicemail from Daniel at 1031 saying he just dropped the car off at the detail shop and it would take between 2-3 hours to complete. We show up at about 1230 to get the car and are informed that the car had been sold by another dealer. Many apologies and attempts to sell us far more expensive cars ensued. However, the same Kia Sorento that was miraculously sold in the two hour timeframe that it was in the detail shop (amazing!), is still listed online for sale and listed with 10,000 less miles on the odometer- matching VIN and all. More