Fred Anderson Kia of Greenville

I purchased 2 kia souls on May 22, 2020 and had the BEST experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have lo experience, his name was Chris and I was direct and explained what we were looking for and within the hour we had 2 kia souls picked out. We have loved our cars, but I cannot say that about the service at Kia of Greenville. Both cars have been serviced through Kia of Greenville, and if you have ever had service there, you will notice that the agents beg you to provide a positive review, which I always do. When the tables were turned and I needed help, I have not be able to get a response - via email, phone calls, and chat. The decal on my hood (less than 22,000 miles) appears to be peeling, fading, and splintering. I called and was told I needed to leave a message, someone from service would return my call. I left a message regarding the issue and what could we to do to resolve the problem - even offering to have the decal removed as it looks bad. No response, I emailed, no response, I chatted (must have been a chat bot) During one chat, they confirmed my name, address and phone number - No response. I reached out to Kia USA, who opened a ticket, but stated I needed to reach out to the dealership, as they would be happy to handle the concern. I have emailed 7+ times, called and left 8+ messages, and chatted several times. I was told numerous times that someone would follow up - No one has responded. I did receive a phone call asking if I was interested in doing a trade in/selling my car - really, asked if I could speak with a manager and the sales guy said he would take a message - still no response. I have always had positive engagement with Jordan in the service department, but I have not received a call from him either, after attempting to get a message to him. I'm so disappointment the in this treatment, especially when I have been very nice, professional, and loyal customer and all i'm seeking is help in what can be done. I had an oil changed scheduled the other week, called asked that someone give me a call back before the oil change, as I do not want to provide another dime to them until they respond to me and yet still no response. I would tell people never to go to Kia of Greenville, or any other dealership owned by this owner, as the most important thing to them is the mighty dollar, and they care nothing about their customer's, or making things right. Go out of your way to avoid Fred Anderson Kia of Greenville More

Derek Whipple was awesome in helping me buy my car. He madeeverything so easy and he was so nice to be around. He made my buying experience awesome. 10/10 He madeeverything so easy and he was so nice to be around. He made my buying experience awesome. 10/10 More

Jonathan was great to work with! He was very professional, helpful and so friendly! He was also very easy to talk to and not “pushy”. He and Rick did everything they could to make ou He was very professional, helpful and so friendly! He was also very easy to talk to and not “pushy”. He and Rick did everything they could to make our financing what we needed it to be. Go see them!! More

Micheal McCord was awesome, he was able to get everything done. Thank you Kia Of Greenville done. Thank you Kia Of Greenville More

To be honest I had an amazing time! The staff was friendly and I was in and out the same day within just a couple of hours, and I drove away with a new car same day as well. Thank you f The staff was friendly and I was in and out the same day within just a couple of hours, and I drove away with a new car same day as well. Thank you for all the help getting the new car. Rodrigo Gallardo was also an amazing guy helped me out tremendously. More

Super easy process from start to finish. Everyone was super friendly. I was surprised by by how simple and easy it was. Everyone was super friendly. I was surprised by by how simple and easy it was. More

Awesome, clean, Professional people work there. Patrick Ward was amazing and made our car buying experience easy and money worth spending. Hey was great from the get go and i would recommend anyone Patrick Ward was amazing and made our car buying experience easy and money worth spending. Hey was great from the get go and i would recommend anyone who go there to buy a car and looking for a human being but not a car salesman. Ask for Patrick Ward. You won't be disappointed. Thank you Patrick. You reminded us that real honest people still exist. More

The sale was FABULOUS, Micheal F. Was suburb in helping us and finishing the sale!! BUT, when you need answers AFTER THE SALE.... FORGET IT!!!!! They got your money so forget getting Was suburb in helping us and finishing the sale!! BUT, when you need answers AFTER THE SALE.... FORGET IT!!!!! They got your money so forget getting someone to call you back... tried calling for a week, left VM's and not 1 call back!!!!! If only we could go back and change things... We would NOT own a Kia from Fred Anderson!!!! More

Our salesman, Brad was absolutely amazing. I highly recommend this dealership. We were in and out in not time!!! I highly recommend this dealership. We were in and out in not time!!! More

Sean and Jimmie were a pleasure to work with! They were interested in what we were looking for and not just trying to make a sale. Would work with them again! They were interested in what we were looking for and not just trying to make a sale. Would work with them again! More