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83 Reviews of Fred Anderson Kia - Service Center
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December 08, 2023
We have struggled for 3 months to get the registration done correctly sales side of the house is not great service side of the house however was wonderful done correctly sales side of the house is not great service side of the house however was wonderful More
by Thatguy
December 03, 2022
I guess today was an off day, for JOHN HERNANDEZ assistant service manager ??????. Attempted to explain to the assistant John, but it was his way or you can reschedule your appointment, other cust assistant service manager ??????. Attempted to explain to the assistant John, but it was his way or you can reschedule your appointment, other customers was present and assistant managers, but I guess its was business as usual for John to speak and insult the customer. More
by ruth276004
Employees Worked With
JOHN HERNANDEZ
November 30, 2022
Friendly, efficient, and professional. All my needs were met.I did not expect a car wash and cleaning also. Awesome I was glad I was informed of the recall All my needs were met.I did not expect a car wash and cleaning also. Awesome I was glad I was informed of the recall More
by as
Employees Worked With
David Foster
October 08, 2022
The service department is excellent, professional, accommodating, clean, organized and stress free for the customer. And most importantly the mechanical work done is fine. All in all a department i accommodating, clean, organized and stress free for the customer. And most importantly the mechanical work done is fine. All in all a department is non pareil! The excellence is summed up in two words: KEVIN TARPLEY. This service manager imparts knowledge of the engine and car chassis as well as listening to his customer. He establishes eye contact with not only his computer as he reseArches the issues but eye contact with his customer!! He is a huge asset to Fred Andersen KIA. I recommended this business to a friend fir his Sorrento service snd he was satisfied and impressed with Lindsay, service rep as well. More
by hamerton42
Employees Worked With
August 30, 2022
The service team neglected to perform work based on NHTSA TSB #10185035 - I have a 2019 Kia Niro that has a known transmission issue -I found a service bulletin for this exact issue that others have also TSB #10185035 - I have a 2019 Kia Niro that has a known transmission issue -I found a service bulletin for this exact issue that others have also had (The transmission will make a grinding noise accompanied by a slight shudder when slowing down/braking once the speedometer reaches approximately 30mph) - When I took it in for service, I brought the service bulletin with me, but the service reps ignored it and claimed that the sound it most likely from the hybrid system -They told me that it would take between 3 and 10 days just to diagnose, during which time I will not be provided a loaner or rental - I agreed to leave my car and they paid for a LYFT but only as far as 10 miles away (I live 20 miles away from the dealership/service center) - I had them drop me off at the mall and had to get my husband to pick me up in the middle of his workday - I received a text later the same day with a video from the service tech that stated he reset the "hybrid system" and didn't hear or feel the noise anymore and that I could come get my vehicle - Driving home my car began making the grinding noise again - Now I have to schedule another appointment, this time bringing my husband so they don't ignore me or the service bulletin again More
by IRRITATED
Employees Worked With
Kevin Tarpley
March 22, 2022
Experience an issue with the driver seat, no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive ma to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I brought the car back in a few months later, and paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t resolve the problem. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. Experience an issue with their driver seat no longer able to move forward or backward. Came in about a year ago and the service team removed the seat/re-lubed the rails. Paid for diagnostic and preventive maintenance of the seat($450). Within 60 days, the issue reappears. I bring the car back in a few months later. Paid for another diagnostic and another part, seat switch. They attach the part and it doesn’t work. Now I am responsible for paying for the part and labor($450). While they provide another invoice, of supposedly the correct part and additional labor cost($1500) I asked for a refund of the part as it did not resolve the issue. Front desk clerk proceeded to get the service manager. I ask for a refund and he said no. I proceeded to to tell him that customers should not be continuously charged for bad diagnostics on his end. He stated the conversation is over with and I am unable to get a refund. I asked to speak with his manager. He than stated, he’s the only person that I need to talk to and that he’s going to call the cops. All due to asking to speak to his manager?? This is how Fred Anderson Kia treats black Army veterans!! Unfortunately I forgot the service manager name due to how angry I became. He couldn’t even offer a future discount instead his first option is to call the cops on a customer of 5 years. Feel free to go there if you would like your anxiety or PTSD triggered. More
by James D
Employees Worked With
Service Manager
June 02, 2021
Would just like to suggest that the workers who wash your car wipe it down before returning to customer. Eddie was nice to wipe it down for me. car wipe it down before returning to customer. Eddie was nice to wipe it down for me. More
by delmabowser
Employees Worked With
Eddie in service
April 02, 2021
have had 3 poor experiences with this dealership.1st- have had 3 poor experiences with this dealership. 1st- Initial purchase of my 2020 Kia Telluride was given a Finance % after all paper work was co have had 3 poor experiences with this dealership. 1st- Initial purchase of my 2020 Kia Telluride was given a Finance % after all paper work was completed had a higher rate ended up refinancing thru my bank also had added extra did not ask for which were removed. 2nd- While using the Fred Anderson plan pricing kept change for tire rotation no good answer why. 3rd- After being tired of their Fred Anderson plan changed my own oil and filter for my fourth change 1st 3 was completed by Fred Anderson. Only drained just under 5 quarts of oil car takes 6.85 quarts. Left message for manager 3 weeks no response More
by emurano72
