Fred Beans Ford of Boyertown

**Signed Purchase Agreement, Credit Run, Financing Secured, Then They Sold the Truck** Extremely disappointing and unprofessional experience with Fred Beans Ford of Boyertown. I'm an out-of-stat Secured, Then They Sold the Truck** Extremely disappointing and unprofessional experience with Fred Beans Ford of Boyertown. I'm an out-of-state customer from New Jersey, approximately two hours from this dealership. On October 21, 2026, I spent considerable time negotiating the out-the-door price of a 2021 Ford F-250. We went back and forth from my initial $38,200 offer until finally agreeing on $39,500, including all taxes and fees. The dealership prepared a purchase agreement, and I received a copy signed by both the buyer and its authorized dealership representative. We proceeded with financing through our credit union. This involved a credit inquiry for preapproval, additional paperwork, securing the funds, and obtaining cashier's checks. The salesperson even told us exactly how to make the checks payable, and I sent photographs confirming that we had the funds ready. I also rented a car for our scheduled Monday pickup. To be fair, the dealership explained that it doesn't accept deposits or hold used vehicles in advance. I offered a $500 deposit, but they declined. We were told they would check availability Saturday and could hold the truck for our Monday arrival if it remained available. Yet the transaction continued. On Friday, they sent five videos of the truck, confirmed our financing arrangements, and asked what time we would arrive Monday. I gave them our arrival window, and the salesperson replied, "Sounds great." Then, on Saturday, October 24, we were informed that someone else had purchased the truck. When I questioned this, I was told the signed buyer's order was only provided to help with financing. What made this situation even worse was the communication and lack of professionalism afterward. No apology, no meaningful effort to make things right, and no offer to work toward a reasonable solution. We were simply sent two links to other trucks, as though everything we had done meant nothing. I subsequently emailed the sales manager explaining the situation, documenting our expenses and financing efforts, and requesting a written explanation and reasonable resolution. As of this review, he hasn't even had the professional courtesy to respond to that email. That level of communication from a sales manager is astonishing. I can understand a vehicle being sold under a no-hold policy, but I cannot understand management's complete lack of accountability or even a basic acknowledgment of a customer's complaint. We spent days negotiating, had our credit run, arranged financing, obtained cashier's checks, exchanged documents, and rented a car for a two-hour trip, only to have the truck sold to someone else. I understand the dealership's no-hold policy. What I don't understand is how it handled a purchase agreement signed by both parties, allowed the transaction to progress this far, and then failed to make any meaningful effort to address what happened. A signed purchase agreement should mean something, and a customer who has invested this much time and effort deserves more than two links and silence from management. If you're buying from out of state, be extremely careful. Before arranging financing or making travel plans, get a clear explanation of exactly what this dealership considers a binding purchase agreement. The entire experience, particularly the handling of the complaint by the sales manager, has been completely unacceptable. More

I was walking around while in Service and the Manager Dave Hetzel was very kind and professional. He talked to me for a little about a new F150 and I will be honest it piqued my interest. He got me with Dave Hetzel was very kind and professional. He talked to me for a little about a new F150 and I will be honest it piqued my interest. He got me with one of his team members and gave a thorough explanation of everything. They even appraised my car while it was in service, and gave me numbers that made sense enough to bring my wife back and see if she was good with it. All in all not what I was expecting from just a service appointment but I am very happy with the team at Fred Beans! More

I went to go look at a truck similar to mine with different accessories, worked with a salesmen named Ed, very nice guy and no pressure, easy drive and great conversation. Made the process very easy different accessories, worked with a salesmen named Ed, very nice guy and no pressure, easy drive and great conversation. Made the process very easy and was very knowledgeable. No pressure when talking over a deal even though we didn't come to an agreement due to sales manager he still took the effort to meet me on my way out and say thank you. 10/10 service. More

Very disappointed with Fred Beans Boyertown. Bought a used F-150 from them 13 months ago (November 2021) along with 2 years of Triton Mechanical Breakdown Protection, you know, the one that stat Bought a used F-150 from them 13 months ago (November 2021) along with 2 years of Triton Mechanical Breakdown Protection, you know, the one that states "Shield yourself from life's surprises. Protect against the cost of unexpected vehicle repairs with Triton Protect vehicle service contracts." The salespeople convinced me to buy this coverage saying it covers over 36,000 parts on the vehicle. Well, twice now life surprised me with needed repairs. The first breakdown was exactly 12 days after I bought the vehicle to the tune of ~$390. They did eventually cover this repair expense after complaining to them I only had the vehicle less than 2 weeks. Now, just days after Christmas, I am facing a 2nd repair expense to the tune of ~$1,800 which, of course, the warranty that covers over 36,000 parts on the vehicle does not apparently cover. Never again will I buy a car from Fred Beans dealerships. My kids (twins) just turned 16 and I am in the market for vehicles for them. Guess who just lost my business for a couple of vehicles, yup, you guessed it - Fred Beans! I know this is a long review, but please don't waste your time with this car dealership! If you do, don't let them talk you into that useless extended warranty that supposedly covers over 36,000 parts. Go to Quigley Dodge or Patriot Buick GMC for your used car needs. #TritonProtectWarrantyIsn'tWorthThaPaperIt'sPrintedOn #FredBeansIsABunchOfCrooks More

Service department is horrible! Had a vehicle there for over a month. Have been lied to and charged for work that was never done. Stay away! over a month. Have been lied to and charged for work that was never done. Stay away! More

Beware of this place, went in for a oil change. Ended up spending 3300 on things that should have been done when I bought the truck. F350 spent 45,000 on it. Will never be back to this place. Snake in up spending 3300 on things that should have been done when I bought the truck. F350 spent 45,000 on it. Will never be back to this place. Snake in the grass, found out that the diesel guys probably never check the truck over. Don't buy from these snakes or go for service. They only look to steal from hard working people More

Had a free first oil change w FredBeans AutoRewards, they did not replace the oil cap upon completion! Luckily it was down in the tubing and I was able to reach it and screw it back on. Made sure it wasn't l did not replace the oil cap upon completion! Luckily it was down in the tubing and I was able to reach it and screw it back on. Made sure it wasn't loose, drove around the block a few times, everything appears to be ok. Levels look good, oil did not spray all over. Terrified to take it back for them to look at. This free oil change could have & possibly still could end up costing me. Will be checking through out the weekend for leakage and any other issues. I pray that was all they screwed up on. I've heard shady things about them, now I've learned first hand. Free isn't always good. A dealership though?! Bad bad bad More

Be wary before going to this location if you are at a distance. The team is conniving fools only looking to take advantage of you. distance. The team is conniving fools only looking to take advantage of you. More

We were very interested in buying a used car from them and was told the car was being checked in and being serviced and detailed since the car was just brought in to them.. We were told we would be calle and was told the car was being checked in and being serviced and detailed since the car was just brought in to them.. We were told we would be called when the car was ready so we can go look at it. Then, we got an email from the sales guy who was helping us that the car was sold out from under us. We were very disappointed and called the sales guy. He basically told us that there was nothing he could do for us. Let me point out that, we were the first people to inquire about the car. If we would have know that we could go look at the car the same day it was brought in, we would have taken the trip to the dealership. Instead, we were told we had to wait til the care was ready. We will not deal with this dealership. Very poor client handling. In reading other reviews, at least we know we are not the only customers that feel the same way. More

Easy buying process We found a used vehicle on the website that we were interested in and called for an appointment. I spoke to Alex and he was very easy going. We set We found a used vehicle on the website that we were interested in and called for an appointment. I spoke to Alex and he was very easy going. We set up an appointment for 9AM the next day (Saturday). Alex was very laid back and did not pressure us. We were able to test drive the car and decided that day to purchase. Alex and the finance team were great to work with. We got everything together on our end and picked up the car the following Friday. We were way early for our 3PM appointment, but Alex was able to get to us right away. We had everything signed and we were out the door by 3:15! We can't recommend this dealership enough! More