Fred Beans Ford of Langhorne

If you want them to mess up everything in your car you can take it here. Worst dealership and staff to ever exist. My husband has a mustang and used to get it serviced there all the time, until the whole can take it here. Worst dealership and staff to ever exist. My husband has a mustang and used to get it serviced there all the time, until the whole staff changed and it turned into a nightmare. We took the car for an inspection.They kept breaking stuff after claiming to fix it and and don’t know how to properly fix a car anyway. I can tell you; they are so bad I would rather them be useless then doing more harm, they are THAT bad. Steve definitely has communication issues, he texted us and said the car was ready and we drove for an hour and a half after my husband left work early. Guess what? turns out steve left early and the lady that works there checked her computer and said “it’s not ready, they haven’t even started working on it yet” after it was there for 4 days, and it was already paid for too. They didn’t offer a temp car, no solutions no help, nothing. And should I remind you this is after over a $2000 bill for breaking different parts in our car that used to have no problems. After that, Manager Paul(?) called us and said that the car was fixed but wasn’t ready because it wouldn’t move. Obviously it was moving just fine that’s how we got there. They somehow made it work and we FINALLY picked it up. A day later check engine light comes on, we call them, they say that Paul is going to call us back. 6 weeks pass by, nothing. We called them again last week, asking for the manager again, he doesn’t get back to us AGAIN. My husband drove all the way there again and Paul says that he was on “vacation”. For 6 weeks? Okay :) we drop the car off, they keep the car for a WHOLE day just to scan it and nobody calls us so we do. Steve and Paul left early again, wow what a coincidence, very caring ethical staff are’t they? They say it’s probably spark plugs. Well we got that car inspected a month ago and nothing about spark plugs were wrong, now all of a sudden the day after we pick it up it has an issue now? They don’t offer a solution and say that we have to get it fixed again and pay for it. HORRIBLE PLACE. I wouldn’t suggest this place to my enemies. DO NOT EVEN BOTHER you will regret it. More

Awesome experience with sales lady Cathy Rooney. She went above and beyond to make it the smoothest transaction I have had purchasing a vehicle. Especially for being out of state. She even helped s She went above and beyond to make it the smoothest transaction I have had purchasing a vehicle. Especially for being out of state. She even helped setup my sinus radio and went over wvery single thing in my new to me truck. Her and the finance team were great. I will definitely do business with them again. And I had to travel 2 hrs to get there. But well worth it. They get a 5 star rating from me More

BUYER BEWARE: My experience with Fred Beans Ford of Langhorne has been an absolute nightmare. I purchased a "certified" pre-owned vehicle from them, which within the first 3 months of ownership has req Langhorne has been an absolute nightmare. I purchased a "certified" pre-owned vehicle from them, which within the first 3 months of ownership has required a brake repair, a water pump replacement, and spark plug replacements. I've driven less than 2,500 miles since I purchased the vehicle. I've tried contacting the General Manager of the dealership, Dave Principato, multiple times and am told each time that he is not available and does not have a voicemail. This dealership does not stand behind the vehicles that they sell to customers. UPDATE: 3 weeks later, I am informed that there is a hole in the exhaust manifold and multiple belts need to be replaced. Fred Beans Ford of Langhorne sold me a piece of junk. I finally spoke with the General Manager, Dave Principato, who spoke to me in a completely unprofessional manner, told me I was "not smart," and proceeded to hang up on me. More

I bought a 2023 Ford 150 last month (Sept. ). Ms. Rooney was my Fred Beans sales representative. Love the truck and I had THE best sales experience I've had in 40 years. Ms. Rooney walked me th ). Ms. Rooney was my Fred Beans sales representative. Love the truck and I had THE best sales experience I've had in 40 years. Ms. Rooney walked me through the entire process. Definitely, a no pressure sale, a really great experience. I would do it all over again in a heart beat. I highly recommend both Fred Beans Ford and Ms. Rooney. I hope she is still there when I buy my next vehicle. Thank you Cathy, I LOVE that truck and you were soooo helpful.... More

Bought a 2020 Ranger, Had it to the service center twice, Both times I experienced minimal customer service. First time I dropped it off for 2 recalls, I had someone pick me up and then they called and said Both times I experienced minimal customer service. First time I dropped it off for 2 recalls, I had someone pick me up and then they called and said it was done. Well they only did one recall. Had to make another appointment, have someone pick me up. To me that is unacceptable. Second service issue, computer in truck was acting up, made appointment for 7:30 AM. At 2:30 they texted me and said can’t fix truck had to order part. I called dealership at 2:30 they told me tech was with a customer,he would call me back shortly. Of course shortly never came .So I called dealership the next day, they told me a couple days for part to come in. Well two weeks later I called them and the receptionist had to go look on the shelf for part, of course it was on the shelf and no one called me. Then I can’t get an appointment until next week. Sad terrible service. It is August and my air is not working properly and they have me tied up for three weeks now. Terrible service as far as I’m concerned. Will never go back to Beans Ford after they fix this issue. More

We were hauling campers to the show at Oxford Valley Mall when one of our trucks had a mechanical issue. We are from Virginia and a Blue Ford Pass member. We brought the truck in on a monday, just to get a e when one of our trucks had a mechanical issue. We are from Virginia and a Blue Ford Pass member. We brought the truck in on a monday, just to get a evaluation of what could be wrong, We explain our situation to the service writer, The person caught a bit of an attitude that we were trying to just get it diagnosed. The person said they could maybe work it in on Wednesday. ( we are not local) The person said they had too many tickets to enter in the system and after they are entered, what looked to be 15-20 tickets, the person would then enter our ticket in. The persons attitude, as we were putting them out of there way to help us. A simple computer scan is all that it needed. Needless to say I drove back to Virginia got a trailer, brought it to My Local ford were they ran a scan to find a temp sensor faulty. Took all of 45 minutes to diagnose and fix. So Customer Service thumbs down. Everyone has a bad day, but not in customer service. The dealership was clean and had a good appearance. More

These people are straight up crooks. They put lipstick on a pig of a vehicle while you turn in a vehicle that works great. Congratulations you wanted to trade in a car for another vehi They put lipstick on a pig of a vehicle while you turn in a vehicle that works great. Congratulations you wanted to trade in a car for another vehicle? Here, let's give you this 2014 xxx. Stay away from these crooks. More

Horrible communication. Do not waste your time. Service center was impossible to contact while they have your car. Do not waste your time. Service center was impossible to contact while they have your car. More

Taken my car here for service for years. Never again. Way overpriced. Plus they nickel and dime you like crazy. Actually try and charge people $90 for a simple air filter. I had a coupon for Never again. Way overpriced. Plus they nickel and dime you like crazy. Actually try and charge people $90 for a simple air filter. I had a coupon for service and somehow they tried to raise the total cost after the coupon. Used to be such a great affordable place. Really disappointed the last couple times I've gone. Never going back. Huge ripoff More