Fred Beans Ford of Langhorne

Had a price, signed agreement and when my vehicle came they did not honor there own signature, they also make promises they don't keep. So not a place you can trust. If you go there good luck and LET THE they did not honor there own signature, they also make promises they don't keep. So not a place you can trust. If you go there good luck and LET THE BUYER BEWARE!!! More

I have had my car at Fred Beans Ford in Langhorne for service 3-4 times in the last year, I have to say I received excellent service from them, I have dealt with Lauren, she is the best, she helps me out service 3-4 times in the last year, I have to say I received excellent service from them, I have dealt with Lauren, she is the best, she helps me out with everything I need, I feel the service is professional and fairly priced for my Ford Fusion, I would highly recommend anyone to go get your car serviced at Fred Beans Ford in Langhorne, pa. Sue Gabriel More

Worst experience in my life. We had a deal and the Didn't honor it. We had a deal and the Didn't honor it. More

The worst customer service ever! !! Would never recommend..... I am still waiting on service for over a month....Joke !! Would never recommend..... I am still waiting on service for over a month....Joke More

I had a pretty lousy experience with this dealer. I went in with my homework to purchase a Ford Explorer. I had the vehicle sorted out window sticker and everything else needed to do a quick deal. I I went in with my homework to purchase a Ford Explorer. I had the vehicle sorted out window sticker and everything else needed to do a quick deal. I also had a competitive offer of valuation of my trade-in. Presented everything to them so that there is nothing hidden. No Haggle agreed to pay the sticker price. Despite all of the aforesaid and all the sales work by this completely rookie sales guy, Here is what I get: Sticker price - 3k added above. Trade in valuation - Less than 75% of what i was already offered. Bogus Paint protection - $1895. + fees and fees and yet other fees. If you do the math: They were going to make a neat 15K off this sale and get a near FREE Trade in and make another 14k off it. The market value of my trade-in was at least 13k. A dealer offered my 10k and the KBB value was 8k. Their offer to me: 3K. Flabbergasted! I know this is a time to make money for dealers but to rip a customer apart like this shamelessly out is just pure unethical. I just hated their pseudo smiles and saw right through them. This was the worse dealer I dealt with in my 19 years of car buying. More

Terrible experience! they will sell you a new truck which you have to wait for 3 months, then it arrives and has dents, scratches and paint on drivers seat so you walk aw they will sell you a new truck which you have to wait for 3 months, then it arrives and has dents, scratches and paint on drivers seat so you walk away and don't buy, then they turn around the next day and sell it at full value. Sales person 'Isai" lazy as they come, sneaky too! More

Pic says it all, I drove almost an hour + after doing some price research online. They wanted to give me a 2021 (almost 2 years old now) for almost 70k msrp! And it wasn’t even fully loaded. They wanted some price research online. They wanted to give me a 2021 (almost 2 years old now) for almost 70k msrp! And it wasn’t even fully loaded. They wanted to give me DIRT for my current car, in this used car market they could’ve tripled what they offered me. Then after leaving and driving and hour + back they want me to come back in and MATCH an offer that I got for a 2022. They couldn’t do it, and now they continue to contact me even though I’ve told them multiple times that I’ve already gone with another dealer. The sales person was nice though, which is the only reason this review got 2 stars. More

Five Stars For Bait & Switch Tactics.On 12/17 I arrived Five Stars For Bait & Switch Tactics. On 12/17 I arrived for my appointment to see a 2017 F150 that was listed on Autotrader for 34,999. After test Five Stars For Bait & Switch Tactics. On 12/17 I arrived for my appointment to see a 2017 F150 that was listed on Autotrader for 34,999. After test driving the vehicle I was prepared to purchase it. The sales rep informed me that the vehicle was $40,000. I disagreed and showed her the advertisement. I offered to buy the vehicle for $35,000 all inclusive of taxes, tags, fees, etc. I asked for $2000 for my trade in value and I would make a $3000 down payment, leaving $30,000 to finance. Which, I already had. The sales person declined my offer so I left. I later received a phone call from the sales rep accepting my offer. So I arrived at 9:00am this morning 12/18 to purchase the vehicle. Unbelievably they wanted to raise the price yet again after I arrived. They called it miscommunication. These people are outrageous. They are liars. They will do everything then can to squeeze every nickel possible out of you. This is classic bait and switch. I have never been treated so poorly by any other organization in my life. I can't recall a time when I've been more upset with a business experience. They've wasted my time which is more upsetting then their sleazy business practices. Do not shop at any Fred Beans establishments. They do not respect their customers, stand by their word, or care for your time. STAY AWAY AT ALL COSTS. More

I will start that the salesperson Drew was wonderful. Its what happens after you decide to purchase. The sales managers and overall facility manager are horrible because their role is to xxxx you as mu Its what happens after you decide to purchase. The sales managers and overall facility manager are horrible because their role is to xxxx you as much as possible. We are in odd times these days, so you pay full MSRP I can accept this, but remember dealers are now making 2x profit on each vehicle sold. Fred Beans etches each car, this is a xxxxxxxxx add on, it cost $50 and they charge you $300 adding to their profit for something you as the customer did not request. They tell you that its a valuable benefit, its not and if your car is stolen, you have insurance to cover that. Lets get to financing. Get the best rate before you go, Capital One normally has the best rate or a credit union. We did just that, Capital One came back with 2.45%, they came back with 4.65% from Wells Fargo. Why? They will make a spread of the difference over the life of the loan. When they tell you they deal with multiple banks they are full of it, they are self dealing. Then they argue with you that they can't give you that rate until you are ready to walk out the door. The general manager was useless especially protecting the etch add-on. Please find a more honest dealer, if you do go there Drew the sales person is honest, the rest of the team sucks. More

Cathy was the best salesperson I’ve ever worked with! She was so nice and really helped us get the car we needed. I will definitely be going back to see her at the Ford dealership for my next car and I will was so nice and really helped us get the car we needed. I will definitely be going back to see her at the Ford dealership for my next car and I will definitely send her my friends and family. All of the staff were professionally dressed and wearing masks for safety. You can tell they really care for their customers. More