Fred Beans Toyota of Flemington

Bought a used highlander. Had a great experience with the salesman, Ferdie Navoa, who was willing to stay late Friday night to complete the sales, and provide all the necessary labor work before the closing salesman, Ferdie Navoa, who was willing to stay late Friday night to complete the sales, and provide all the necessary labor work before the closing the following Monday. Even talked to the manager to order a missing vent cover without my request. More

I came in to look at a prius. When I drove in a sales person (Dave Duder) was already standing close to my car. The first thing he said to me was am I buying a car today or not. Against my better judge person (Dave Duder) was already standing close to my car. The first thing he said to me was am I buying a car today or not. Against my better judgement I decided to get out and proceed with looking at a car here. After looking at and finally test driving the prius after waiting for the sales person to stomp around to get get the keys. I decided that I wanted to see what the pricing would be and what they would give me for my trade in. After negotiating briefly a manager came over with the sales person and asked why I wouldn't tell the sales person what I wanted for my trade in car. I was confused because the sales person never asked me how much I wanted for my car as a trade In value. After that the owner came over and jibber jabbed about how he deserves to make a a profit... So I left because they would not tell me how much my trade in was really worth. How can they expect to sell cars when they treat customers this way. I have purchased over 20 new cars and this is my worst experience ever. More

I was working with Kevin Roberts and he was a very helpful salesmen. When it came to talk with the used car manager Andrew Tuna he was very disrespectful to me. He was very rude and he made it seem li helpful salesmen. When it came to talk with the used car manager Andrew Tuna he was very disrespectful to me. He was very rude and he made it seem like i didn't want to buy the car anymore. I was really upset that i couldn't drive away with my new car. He couldn't even give me the amount i was looking to get for my trade. More

Update since last posting: Service team took care of the Update since last posting: Service team took care of the problem. They also gave me a loaner during the 2 days while they are working on the repair. Update since last posting: Service team took care of the problem. They also gave me a loaner during the 2 days while they are working on the repair. Thank you! I will consider going back to James Toyota for my next vehicle purchase. Previous posting: We bought a 2008 Honda van from this dealer a year ago. It had 3000 miles and 30 day warranty. The same day we drove the car home, check engine light is on. When we took the car back for repair, we were told that three codes, P0300, P0303, P0305 were detected, with means random miss fire. But James Toyota service team said that they did not fix the problem, they only switched coil packs, and told us to bring it back if lights come back on. The service consultant said that it could take 6month-1 yr for the light to come back on. Now that the light is back on, we took the van back, the service manager said that since it have been 11 months, they will not repair it. ????!!!! the problem is existing the day we bought the car, they try to cheat and deny their responsibility. Now, is this the kind of service you are providing to a good customer who bought 2 cars ($20,000-40,000) from this dealer? we will escalate this case to the proper legal channel. As a dealer, we found James Toyota Team dishonest and cheating customers. More

Apparently they do not really want to sell cars all that much. Considering there were several customers waiting for over 15 minutes and then I overhear a sales guy say, "I am tired and going home. bye..." much. Considering there were several customers waiting for over 15 minutes and then I overhear a sales guy say, "I am tired and going home. bye...". After finally talking to someone and working some rough numbers (including trade in calculation) Anthony the sales manager comes into the picture and believes offering less than 40% of Kelly Blue Book is a great deal. Yea, for him. The rough number then goes up by over $4k. Plenty of other options nearby who want to do business and have great selection. Good luck to all.... More

On January 2, 2012 I took my Scion for service to James Toyota. I was promptly greeted before even entering the service center by a tech who took my car and immediately started the service process. Once Toyota. I was promptly greeted before even entering the service center by a tech who took my car and immediately started the service process. Once inside I was pleased to admire the cleanliness and spaciousness of the facility including the waiting area upstairs which included pleasant accommodations. The biggest surprise was the professionalism, kindness, and thorough attention shown by the service consultant, John Specht 3rd. He really made the service visit complete and truly understands the meaning of customer commitment!! I will be sure to return to the dealership when considering my next purchase just based on the service experience. More

I went to the dealer looking for a 2012 Camry, I had been to Lawrence as well, which was an okay experience. Salesman are usually very pushy, however Abe was not. He was very helpful but I did not feel press to Lawrence as well, which was an okay experience. Salesman are usually very pushy, however Abe was not. He was very helpful but I did not feel pressured. Also, Bassem the manager was a big help and very knowledgeable. I am very happy with my trip to James Toyota. More

New Showroom + New Staff = Horrible Experience. The entire transaction was plagued with incompetence and took 3 months to fix all their errors. Goodbye James Toyota entire transaction was plagued with incompetence and took 3 months to fix all their errors. Goodbye James Toyota More

We bought a 2012 Toyota Sienna. Andrew, the sales manager, said that the cd player was a six disc changer, with digital screen stating name of song and artist. We bought the vehicle. When my wife tri manager, said that the cd player was a six disc changer, with digital screen stating name of song and artist. We bought the vehicle. When my wife tried to use the cd changer, it was a single disc changer, and didn't state anything on the digital screen. When we tried to find Andrew in the store, he was nowhere to be found. When I spoke to him two days later on the phone, he had no recollection of the conversation, and basically called me a liar. Liked the price, like the car, but I can't trust a dealer that says one thing and does another. What else does he lie about? More

Awful experience at James Toyota. Complete bait and switch. After discussing via email and getting a quote, my wife contact Joe to discuss the price before we drove 45 minutes to the dealership. At switch. After discussing via email and getting a quote, my wife contact Joe to discuss the price before we drove 45 minutes to the dealership. At no time was there a mention of any programs/discounts included in the price. However, when we got to the dealership we were passed to a Sales person (Kevin - who was very nice) but explained the price included a military discount, a recent college grad discount and a loyalty discount - all 3. After requesting a manager to speak with, we were told by him (didn't catch the name) that policy is on their website (best of luck finding it). However, we didn't come in through the website but that didn't seem to matter. I explained that this was an unethical way of doing business after two phone calls confirming the price. It didn't seem to phase the manager and we simply left. It's clear how they get people to their dealership but be warned of the practice. We didn't buy from them - went to Freehold instead. More