My wife and I have purchased or leased 4 cars from Fred Beans VW over the last 10 years but Im finished with them as of today.
Recently took our 2012 Tiguan in because the engine light was on. Strange sounds from under the hood. The car was out of warranty. They proceeded to do diagnostic tests and told me that the turbo needed to be replaced. I asked how much that would cost. Almost $3000 came their reply. We said no way and drove over to pick up the car in order to get a second opinion. The second opinion came back that it was a faulty valve on the turbo. Fix cost? $500 and change. Wow.....
Received a call from Service guy, saying they talked to corporate and could fix our Tiguan for $500. Wow.....big, almost $2500 drop in price! Some might think thats great... I fumed. Had we simply shrugged and accepted the $2900+ estimate, we would've been taken badly. (They hope for a shrug and an approval to proceed with the service.)
Bottom line: they play a game in my opinion. They present an outrageous price, hoping that you don't balk. If you do, they'll drop the fix price to what it should be. Also used this maneuver when our Tiguan went in for an inspection and it was going to cost around $2400 to fix a faulty water pump--"VW corporate" dropped price to $1200. We accepted that as a fair gesture on their part. Never again.