Fred Beans Volkswagen of Devon

GREAT EXPERIENCE AT FRED BEANS DEVON Just purchased a new VW from Anthony Law at Fred Beans (Devon, PA). Everything done via the internet - this was the easiest purchase I have ever done! Just purchased a new VW from Anthony Law at Fred Beans (Devon, PA). Everything done via the internet - this was the easiest purchase I have ever done! I had shopped several dealers here in N.J. and Anthony gave me the best price right from the beginning with no haggling. He was extremely professional and I knew ALL COSTS ahead of time via the buyers order that was emailed to me. (Buyers do need to be cautious as quotes will ALWAYS contain every rebate available. Be an INFORMED BUYER and ask lots of questions!) No high pressure. Sarah was extremely through and made the vehicle pick-up fast & pleasant. Couldn't have been more pleased with the purchase of my 2017 Passat SEL PREMIUM. (And YES ~ I'm a loyal VW owner. Turning in my 2012 Passat diesel, but sticking with the Passat as it's a great car and I really love it.) More

Service Nightmares I have had four cars serviced between myself and my wife. Fred Beans' shop is near the Paoli local train, so it is a convenient drop off. However, we I have had four cars serviced between myself and my wife. Fred Beans' shop is near the Paoli local train, so it is a convenient drop off. However, we are through. Here is a brief list of annoying service incidents: 1) Passat: Fuel tank recall, car was returned leaking gasoline. 2) Jetta Sportwagen TDI: air filter intake tube not connected after service (fixed it myself. ) 3) Jetta TDI Sportwagen: air filter never changed after 50 K miles ( free service = no service, IMHO) changed itmyself 4) Golf TDI: dropped car for A/C service. First time the problem was not diagnosed; the car was obviously not test driven. Second time: I was charged 350.00 for "troubleshooting". The replacement part was about 50.00. Rude Service guy, failed to call and tell us the car wasn't ready before pickup. The svc dept failed to honor my request to give me the replaced part, so.... 5) GTI: Two trips for service of AC under warrantee. (They eventually sent it to Mike Piazza in Ardmore) That's enough. I will never spend another nickel there. Ever. More

Poor customer service from Service Department I've been taking my VW Passat to Fred Beans for servicing for several years. While their staff is friendly and professional looking that's where appe I've been taking my VW Passat to Fred Beans for servicing for several years. While their staff is friendly and professional looking that's where appearances are deceiving. The impression I've received is that they truly don't care about their customers - they're only trained to give that impression. I usually schedule my appointments online and each time I do I specify that I'll wait at the dealership while my car is being serviced. I tell them again when I check-in and they also stamp it on my work order that I'm waiting at the dealership. So why then, every time I take my car in for servicing, do they never bother to tell me when work on my car is finished? I'm usually no more than 100 feet from the cashier yet she makes no effort whatsoever to find me. They even have an intercom system that they don't use to notify clients that their cars are ready. When I ask them about this the cashier states in a flippant manner "Nobody told me you were waiting." Unbelievable! I suspect this is only the tip of the iceberg and reflects their entire service departments attitude towards their customers. To top it off, I just had my annual inspection done and recall work done on the steering wheel. That was it and yet when I began to leave the dealership my brakes were grinding. I only had the annual inspection done and yet they returned my car to me in worse shape than when I took it in! More

Service Department Posted as anonymous, would like to update my review. Purchased a certified pre-owned GTI in March. Car has had an inordinate amount of issues. I'v Posted as anonymous, would like to update my review. Purchased a certified pre-owned GTI in March. Car has had an inordinate amount of issues. I've spent time and money attempting to correct these problems. However, on my most recent visit Joe was quite helpful. Joe was willing to help remedy the issues I've had with the car. What was great about this visit was that Joe took me into the shop to explain to me certain aspects of the vehicle. This type of service is what I originally hoped for. Ask for Brendan in service. He is very knowledgeable and helpful. I have to stick with a three star review due to the cars perpetuating issues although the cost did not surpass $3000 as initially intended. More

Selling damaged vehicles I went I to see a used Jetta and ended up purchasing the vehicle. I saw the vehicle on a rainy day and when I asked if I could come back after I thoug I went I to see a used Jetta and ended up purchasing the vehicle. I saw the vehicle on a rainy day and when I asked if I could come back after I thought about it, they said they wouldn't honor the advertised price when I returned. Since the vehicle was be certified I ended up putting a deposit down that day. The car had a 'clear' Carfax and was vw certified. One week after purchase I went to wash the car and found a crease in the rear bumper, I also noticed the paint was really rough in some spots. After further viewing, the car was clearly in a rear end accident. I raised this issue to the dealer and they basically said that I was out of luck. Things missed on the '120 point vw certification inspection: Rear end accident Leaky trunk due to the accident Misaligned rear tail lights Re sprayed paint And when I just had the car in for a tire rotation, the tech at the tire store said one rim is clearly bent and whoever put the tire on ignored this. The reason I'm taking the car to another place for rotations within my warranty period is my experience with the service team at FB Vw. The car promptly ate a cd I put in to test the player and jammed the whole works. When I brought the car in, the service team basically said I was lying and no cd was stuck because the screen said no cd was in the player. They didn't event try to put another one in (6disc). If they had, they would've found they couldn't due to the jam. Long story short: carefully inspect your vehicle at this dealer as they are trying to sell damaged vehicles to the unsuspecting public, don't buy a service package as the team there is rude, and don't trust any Carfax report. Also, this dealer did the '120 point' certification and if all this was missed, just imagine how clueless they are when repairing your vehicle. More

Bought Late Model Pre-Owned: Great Experience Not sure why the low ratings/reviews on other sites. I had the most positive buying experience ever for a car. John Vickery and Eric Olivieri are top Not sure why the low ratings/reviews on other sites. I had the most positive buying experience ever for a car. John Vickery and Eric Olivieri are top notch professionals. I was looking for a late model/low mileage pre-owned vehicle; I had narrowed it down to the 2013 CRV EX-L. They had one just taken in via trade with low miles, loaded and in great condition. I came all the way down from Northern NJ. I had also located similar vehicles at other Phila dealers but they were all too pushy. The experience here was low key and easy. I arranged my own financing and when I came down to pick up the car- I was out in 75 minutes- not once did they try to pressure or up sell other add-ons. I can wholeheartedly recommend the buying experience at Fred Beans. Would not hesitate to do so again. More

VERY overpriced services. VERY overpriced for any type of services. Even compared to any other VW dealers surrounding area, they are the most expensive. $190 for wheel alignm VERY overpriced for any type of services. Even compared to any other VW dealers surrounding area, they are the most expensive. $190 for wheel alignment? Other VWs charges for the most $140. Good thing they do a price match. Would NOT recommend getting anything done at this dealer, and would NOT go back. More

Never do business here I turned in my lease here and they agreed to PURCHASE my vehicle and relieve me of the remainder of the lease payments and any turn in fees. 9 months I turned in my lease here and they agreed to PURCHASE my vehicle and relieve me of the remainder of the lease payments and any turn in fees. 9 months later after I returned from being out of the country I found that they had simply taken the car back as a lease turn in and didn't payoff VW credit like they agreed to. Of course the manager that I spoke with at the time is no longer working there. I spoke about the situation with the current sales manager when I came to realize what had happened, and neither him or a representative from the Fred Beans Group would right the situation. I should have kept paperwork for sure. However, the bottom line is that these guys agreed to a purchase and then turned the car in as a lease turn in because they realized they weren't going to make any money on it turning around and selling it. I would never walk into this place again. More

My husband and I purchased a used 2011 Ford Escape from Fred Beans Devon. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. Fred Beans Devon. The price was much cheaper than any that we had found as we had been researching the same and similar vehicles for about a year. We were told during the purchase that the condition of the vehicle was "as is" which we understood as scratches on the exterior, ripped back seat, front bumper out of place, etc. We did not request for these items to be fixed and understood that the price of the vehicle was non-negotiable based on those issues. My husband test drove the car and was also given permission to drive the vehicle home to show to me before purchase. We agree to purchase it but I had asked that the dealership detail the car again because it was clear that all they had done previously was vacuum the interior. I pointed out a few places as examples which my husband relayed to the dealership. They agreed to clean it up before we picked it up the next night. My husband was also told by the dealership that they would call to get the code for the door mechanism on the outside driver side door so that we could reset it. The following night when my husband picked it up he was surprised when he left the dealership that they had not filled the gas tank for us (minor issue at the time, but combined with everything else it adds up). When he arrived home it was clear that they had not detailed the car but only cleaned the specific areas that my husband had pointed out. There was dog hair all over the back of the rear seats, the car smelled like a dog was in it often, there was hair and dust in between the front seats and the center console, there were liquid spills on the interior door panels, the center "command" center with the radio and AC/heat controls was filthy, the seats had stains on them, the steering wheel was dirty, the list goes on and on. We also then realized that we did not get a spare key. We contacted the dealership because we knew that this had previously been a lease and I knew that if a lessee turned in their vehicle without the spare key that they were most likely expected to pay a fee for that, which I would assume the dealership would use to get a new key made. Fred Beans of Devon informed me when I asked about this that they were not the ones that received the vehicle back from that owner, but that they had purchased the vehicle from another dealership. I would expect that any dealership would ensure that spare keys are available for customers that are purchasing from them regardless of where they received the vehicle from or request the key be made from the dealership that they purchased it from. They informed me that they would at least look into what their dealership price would be to have a spare made as well as getting the door code and get back to us. We did not hear from them for what we thought was a couple weeks but after contacting them again to find out why, I did find a voicemail on my phone (my cell did not notify my of a missed call or voicemail so they were not at fault for not getting back to us as we had originally thought). However, the price that was quoted to me in that voicemail was different than the price that was given to my husband via an email exchange when we originally had told them we hadn’t heard back from them. My voicemail gave a total of $158 for the key fob (with no mention of the code for the door) and the email quote was $250 for the key fob and $90 to reset the door code. We were under the impression that they were getting the code for us so we could reset it. Not that we would have to pay for that as well. I called a Ford dealership in our area and was quoted $250 for the key fob and they would do the reset on the door for free. So the $250 that Fred Beans Devon had offered us was not “their dealership price” as they had stated they would get for us. All of these things add up to very poor customer service. All we want at this point is a replacement key which should have been included in the beginning, we are not asking for anything above and beyond a normal transaction. They did offer to detail the vehicle again, but after seeing what was done twice already, we opted to purchase the items and detail it ourselves. We are not picky people, but we also do not purchase vehicles very often and when we do we expect to the dealership to do the best job that they can to please us and all we want is a clean vehicle with a spare key. The issues that I am describing here may all seem minor, but they all add up. These are all things that should come standard when purchasing a vehicle, new or used. For additional information please see BBB Complaint ID 9637278. UPDATE: The dealership has paid for a spare key fob and door code reset. More