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Fred Martin Nissan - Service Center

Akron, OH

4.6
1,542 Reviews

1,542 Reviews of Fred Martin Nissan - Service Center

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October 18, 2021

Quoted repair was $815. I thought this sounded quite high. I inquired about the parts & labor, then proceeded to get quotes for the exact same work at other Nissan Dealership Service Departments for $30 More

by RWILLIAMSON74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Fred Martin Nissan responded

Hi, we are sorry your experience here was less than positive. We forwarded your review to management to look into the situation. It looks like the parts needed for your vehicle was the reason for your quoted price for the number of parts needed. Our service advisor has attempted to reach out to understand the differences in what is being quoted, and assist you in understanding what may be different. If you have not received our message, please give us a call back at (330) 564-2049 with details of your visit for further assistance, or email us at fmcares@fmcars.com. Thank you.

October 16, 2021

The service department is outstanding and the sales department is also tops my sales man Lou is great to work with More

by gwymer1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2021 -

Fred Martin Nissan responded

Hi, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 15, 2021

Perfectly done. John worked on my car and did an amazing job. Drives great now! More

by dkimevski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John is amazing
Oct 16, 2021 -

Fred Martin Nissan responded

Hello, we are very happy John could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 15, 2021

I have bought three nissans at Fred Martin and have always had my car serviced there. Excellent service. More

by TEAROSE1208
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Fred Martin Nissan responded

We are so happy to read such a great review about Fred Martin Nissan, Llc! We look forward to your next visit! Take care!

October 15, 2021

Everyone was very nice and accommodating especially Amy. She is the best service representative that I've come across in years. Wish the labor fees were lower as I didn't anticipate that getting the AC fixe More

by Long time Nissan Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2021 -

Fred Martin Nissan responded

We really appreciate all of your feedback! It's great to hear Amy and our team always deliver top notch service. If you have any further needs or questions, please don't hesitate to reach out!

October 12, 2021

Kind honest hardworking people. Feel like I’m treated like a person not a number More

by Zina paugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2021 -

Fred Martin Nissan responded

Hi Zina, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 11, 2021

Good advisor, free internet, coffee, and good service. Clean facility with comfortable chairs along with good lighting and staff. More

by ASCARPITTI2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Anderson
Oct 12, 2021 -

Fred Martin Nissan responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 08, 2021

Efficient, on time and, treat you as a valued customer. Pleased with their service. Very accommodating. More

by AREVA163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Oct 10, 2021 -

Fred Martin Nissan responded

Hi, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.

October 06, 2021

Always happy with my service at Fred Martin. Very friendly. This is my 2nd car with them. More

by JP62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2021

Easy to schedule online, service was excellent and explained everything very well. All the staff treat you like family. More

by DANIELLEFLEISCHMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Oct 07, 2021 -

Fred Martin Nissan responded

Hi Daniellefleischman, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. We hope to see you soon!

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