Freds Executive Auto

Good people Good cars My salesman was Tony and he was awesome to work with. He was available all hours of the day and always responsive to calls, e-mails or texts. He worke My salesman was Tony and he was awesome to work with. He was available all hours of the day and always responsive to calls, e-mails or texts. He worked hard to ensure I got in the vehicle my wife and I wanted. We purchased a 2011 Range Rover with Luxury Package. Tony was extremely knowledgeable about the options and answered every question we had. He was not pushy and did not pressure us at any time during the process which I really appreciated. My wife and I looked at over 7 vehicles before deciding on the Range Rover and besides the quality of the vehicle, the customer service was the deciding factor. We worked with David Sellers as the Finance Manger and he was fair with the price, gave us top dollar for our trade in and worked to ensure our experience was pleasant. We will definitely visit this dealership again if we decide to purchase another Vehicle and highly recommend it to anyone who is interested in customer service and quality. More

Great car buying experience I am extremely satisfied with my experience purchasing a used Lexus. I can honestly it was the best car buying experience I ever had. From the moment I am extremely satisfied with my experience purchasing a used Lexus. I can honestly it was the best car buying experience I ever had. From the moment I called Lia was very patient, honest and worked extensively with me to get everything completed to get me into a great car. The finance person David was very friendly and easy to work with; I would recommend him to everyone! Deen made the paperwork whole process very simple and stress-free. The manager, Ksim, checked in with me several times to ensure I had 100% satisfaction. From step one to driving off the lot…the whole team really works together like family, including the lot attendants. I work in marketing and understand the sales environment and I am VERY particular when it comes to making purchases and getting the best deal. I can genuinely say I do not have one single complaint about any part of my experience, thank you Lia and Deen! I would recommend to my family, friends and anyone without hesitation to purchase from Fred’s Executive. I have never written a recommendation for any purchase but I really feel compelled to because of the high level of customer service I received. More

Fred's Executive Auto rocks! Fred's is a very professionally-operated family business. I'm a 31-year military veteran, and I am very serious about high quality and outstandin Fred's is a very professionally-operated family business. I'm a 31-year military veteran, and I am very serious about high quality and outstanding customer service. That is what I received at Fred's and that is why I highly recommend this dealership to anybody in search of a superior car at a rock-bottom price. At Fred's I purchased a 2009 Nissan Altima for a $1000 cheaper than I could find anywhere else in Northern Virginia. The team offered me extraordinarily inexpensive financing, was quick with processing, including tags, and in no time I was on the road in a great car. If you want to be taken care of like family, go to Fred's! Joe Lehnerd CEO, GoNMF.com More

Looking for affordable Car Visit Tony Two weeks ago I purchased a Lexus from Tony at Fred's Executive Auto and I was more than pleased with the experience. This gentlemen guided me through Two weeks ago I purchased a Lexus from Tony at Fred's Executive Auto and I was more than pleased with the experience. This gentlemen guided me through every operation. I would also like to thank Mr. Tony and his staff for following up with me even after the sale to see if everything was going great. You guys have definitely set a new standard when it comes to buying a used car. I saved over $15,000 buying from your company over a big name dealership, for the same exact car. I recommend everyone who has low income especially students who can afford middle range car to visit this dealership. And overall my experience was great. More

Fred's Executive Auto was Awesome! My experience with Fred's Executive Auto has been great! Everything that they said that they would do, they did and the vehicle purchased passed MD in My experience with Fred's Executive Auto has been great! Everything that they said that they would do, they did and the vehicle purchased passed MD inspection with no issues. The staff is friendly and very welcoming. I will definitely go back and recommend friends and family. More

Friendly Service I would like to thank Jeanette (especially) and everyone else that helped with a smooth process of purchasing my new Mercede R350 and will recommend. I would like to thank Jeanette (especially) and everyone else that helped with a smooth process of purchasing my new Mercede R350 and will recommend. More

Having second thoughts Initially I was very pleased with my purchase until recently. I have been given the run around regarding something so simple as tags for my car & bec Initially I was very pleased with my purchase until recently. I have been given the run around regarding something so simple as tags for my car & because of negligence, my temporary tags expired & I do not have my state-issued tags in my possession. After contacting the dealership for 10 days I finally made a visit. I was told that my tags would be overnighted to me as soon as they came in. 2 days later, still no tags & my temp was due to expire at midnight. I called once again & was told that my tags were overnighted to me & that they would send me the tracking number. I got a copy of the tracking slip & it stated plain & clear that they were mailed via 2-day shipping. It is a Saturday which means the mail would not come until Monday. When I call back to the dealership, they were adamant that I should have recieved the package that day although they didn't send it via overnight. They would not issue me another 30 day tag, I was left without a car to drive for 2 days, & all I got was, "I made a mistake" - even after all of my efforts over the course of 12 days. As a customer, I am very displeased with the overall experience. Great customer service can almost overshadow any issue as long as the customer feels that he/she is being treated as if they are a priority. The fact that I had to call 2-3 daily for almost 2 weeks warning them about something that they should have been on top of & that it still fell through the cracks is unacceptable. I am very displeased with my overall experience & would not recommend them to anyone. More

Worst car buying experience ever I saw the car that I'd been searching for, and decided to call and inquire. After speaking with the salesman, I decided to go look at the vehicle on T I saw the car that I'd been searching for, and decided to call and inquire. After speaking with the salesman, I decided to go look at the vehicle on The following Saturday. My wife and I made the 40 minute drive from the Bowie Md area to the dealership in Woodbridge. We saw and liked the vehicle, and the price, so we purchased the 2007 Merceds ML500. We had already read the CARFAX report, and there were no accidents reported, so we felt pretty comfortable. We also purchased the 5yr/100k extended warranty. The finance guy tried to way over charge me, and we I declined, he cut the asking price in half, that should have been a clue to its worth. We left the dealership relatively happy, but this is where things turned for the worst. We got the vehicle home, and after a week, took it to the Mercedes dealership to have the Md St Inspection completed, to our surprise it failed miserably! We were told that the vehicle needed close to $3000 worth of repairs before it would pass inspection, as you can imagine, I was totally pissed!! I called the extended insurance that I purchased, they denied the repair, and said they were pre existing, and that I needed to speak to the dealership. I called the dealership and spoke to David, and they apologized, and asked me to fax a copy of the repair and they would do all that they could to help me out. I faxed the copy to David, called to confirm, and David refused to take my calls or speak to me again. After leaving messages for a few days, I finally was transferred to a guy who introduced himself as Dean, the owner of the establishment. He apologized for the lack of contact, and explained to me that all sales are "as is" and they aren't responsible for repairs, even if it is 1 week later, and they're necessary to pass inspection. I wasn't happy, but I accepted it, and paid for the repairs, and got the inspection completed and passed. Next I overnight mailed the inspection form necessary to have the car the vehicle registered and to receive my tags( I paid the dealership for my taxes and tags, as they said they would submit the information and mail me the tags). As the 30 day tags were coming up on expiration, I called to find out the status of my tags, I was told that they were working on it, and Dean emailed me a 30 day extension on the current tags, and said they would take care of this. After several calls to David and Dean, and leaving several messages, Dean finally informed me that they'd lost the inspection form that I sent them, and that I'd need to go to the DMV and take care of things myself!! WTH!! He was very rude and upset that I would ask them to do something that I paid them to do, and told me to just take care of it. This has been by far the worst car buying experience that I've ever had, and I wouldn't buy a car for my dog from these guys again, no matter the price. I plan to file a complaint with the BBB, and hire an attorney and sue these guys. Don't buy a vehicle from Fred's you'll probably regret it!! Very disappointed in these guys More

This is de second vehicle I purchased at Fred's Executive Auto, a 2010 Lexus 350X, the first one was a 2004 Lexus 350, I just wanted to get an updated vehicle, traded the 2004 and left very satisfi Executive Auto, a 2010 Lexus 350X, the first one was a 2004 Lexus 350, I just wanted to get an updated vehicle, traded the 2004 and left very satisfied with my purchase, excellent service. As of today I haven't had any problems at all with my vehicle. I got a very good interest rate finance which made my monthly payments very comfortable, I do have an excellent credit, but I didn't get that rate before at another dealer. The representative was very patient with me at test drive, and answered every single question I asked. A friend of mine went to buy his Mercedes Benz at Fred's Executive Auto, just because he couldn't believe I purchased my vehicle at a used cars dealer in such a good condition. I am very happy with my Lexus, the customer service I received, and by the experience I've had I would buy a car at that place again. More