Back

Freds Executive Auto

Woodbridge, VA

4.8
327 Reviews
Contact Dealership

14538 Jefferson Davis Hwy

Woodbridge, VA

22191

Directions

By Type

Showing 327 reviews

June 03, 2014

Fred's Executive Auto was Awesome! My experience with Fred's Executive Auto has been great! Everything that they said that they would do, they did and the vehicle purchased passed MD in More

by AVMartin33081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Magie Abba
May 06, 2014

Friendly Service I would like to thank Jeanette (especially) and everyone else that helped with a smooth process of purchasing my new Mercede R350 and will recommend. More

by holmag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette
April 19, 2014

Having second thoughts Initially I was very pleased with my purchase until recently. I have been given the run around regarding something so simple as tags for my car & bec More

by Pandas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Various associates
April 17, 2014

Worst car buying experience ever I saw the car that I'd been searching for, and decided to call and inquire. After speaking with the salesman, I decided to go look at the vehicle on T More

by Kakaus2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, Dean
Apr 18, 2014 -

Freds Executive Auto responded

We have been trying to get a hold of you, leaving you several voice-mails. We wholeheartedly apologize for your experience and will do anything to make it right. Please contact us as soon as possible we would like to alleviate the situation. Thank you for your time and patience. Contact us at 703-494-8686

April 08, 2014

This is de second vehicle I purchased at Fred's Executive Auto, a 2010 Lexus 350X, the first one was a 2004 Lexus 350, I just wanted to get an updated vehicle, traded the 2004 and left very satisfi More

by louise27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan
April 03, 2014

Thank you!!! Great Experience! Jeanette and David worked hard to make the process smooth and informative. Thanks again, my family loves our new Benz R350. No regre More

by shirleytoussaint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeanette, Magie Abba
March 04, 2014

I recently purchased a Mercedes-Benz ML500 from Fred's Executive Auto. I absolutely love the car and the way it drives. The service at Fred's was absolutely exceptional. Zack Hopkins did a great jo More

by bwebster777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Hopkins
January 31, 2014

These guys are crooks. My wife and I went in due to the price of the car. We were treated as prized customers. The car was fine until we went to trade it in for another vehicle at a different dealership. T More

by Wasper007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Magie Abba
Jan 31, 2014 -

Freds Executive Auto responded

I read your review, We would like to know your First and Last name and which vehicle you had purchased so that we could answer Promptly.

Jan 31, 2014 -

Wasper007 responded

I tried to work with you before writing any reviews and we got more of the same. Fool me once and it's on you, fool me twice and it's on me. I'm not going to let it be on me.

Jan 31, 2014 -

Freds Executive Auto responded

I read your review, We would like to know your First and Last name and which vehicle you had purchased so that we could answer Promptly.

Feb 04, 2014 -

Freds Executive Auto responded

February 3, 2014 Re: Mrs. Amy N Arrington & Mr. Mark D Arrington II 2006 Nissan Maxima Vin # (1N4BA41E76C826283). This letter is in regards to the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of the above-mentioned vehicle. Please be informed that the allegations made about the dealership are completely Baseless and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after your full satisfaction, was the sale finalized. The vehicle described above was purchased on December, 18 2010, and accordingly signed a “Buyers Purchase Order” on December, 18 2010, The “Buyers Purchase Order” bears their signatures and clearly states that the buyer's are aware that the vehicle is being purchased “AS IS”. Specifically, in the “Warranty Section” of the “Buyers Purchase Order” states “I understand that this vehicle is being sold AS-IS with all Faults and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature's of Mrs. Amy N Arrington & Mr. Mark D Arrington II. Additionally Mrs. Amy N Arrington & Mr. Mark D Arrington II. on that same day, December, 18 2010, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It specifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” Further, Mrs. Amy N Arrington & Mr. Mark D Arrington II, agreed and signed an “Acknowledgement of an AS-IS Sale” as well on December, 18 2010 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty. Mrs. Amy N Arrington & Mr. Mark D Arrington II, Acknowledged and Signed The Carfax Report indicating an Accident. Finally, Mrs. Amy N Arrington & Mr. Mark D Arrington II, acknowledged and signed a “Disclosure Report of Accident Indicator in Carfax or Other Reporting Services” on December, 18 2010, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Buyer understands that an Accident Report of this vehicle is recorded in Carfax or Other Reporting Services and this vehicle has sustained Frame Damage , and that the buyer is buying the vehicle “AS-IS.” And also, Mrs. Amy N Arrington & Mr. Mark D Arrington II, signed a "Acknowledgement As to Vehicle Prior History" on December, 18 2010, Prior to our Purchase of the vehicle, the dealer has provided and or made available to us with a Carfax report for this vehicle ("Report"). We understand and Acknowledge that the dealer is simply a customer of Carfax and that i may obtain my own Carfax report for the vehicle at my own expense on WWW.CARFAX.COM. We understand and Acknowledge that because: (I) the report either contains information regarding prior accident, which resulted in damages to the vehicle or (II) there have been prior accidents, Damages, Recalls, Prior repairs, Service records, or prior use that are not being reported on the report. The Dealer, Prior to the purchase of the vehicle, has afforded Me/Us the right to conduct such examinations regarding the vehicle, The extent of any prior Damage, And the condition thereof as I/We may Deem suitable or Necessary. Having conducting such inspection, I/We are satisfied with the Physical condition of the vehicle. I/We Acknowledge that I/We have Negotiated and agreed to the sales price for the vehicle talking into Consideration all of the prior repairs on the vehicle. This Acknowledgement supersedes any Oral representations made concerning the condition of the vehicle. Nonetheless, please know that whatever course the matter takes, the dealership stands ready to fully cooperate with you and amicably resolve this matter. Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number. Attached, please find the certain documents mentioned in this letter pertaining to this transaction. Sincerely, Deen J

January 19, 2014

Had patients and gave me great deal and incentives. Got a great E350 at a price nobody around had, so I would definitely be returning in the future More

by darnellb5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeannette
January 04, 2014

I recently financed a Chevy Tahoe from Fred's. The heat was not working,and the Owner wanted to charge us $500 to fix the heat. We signed a promissary not saying something totally different from what More

by sandjvick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, Dean, Logan,Owner
Jan 13, 2014 -

Freds Executive Auto responded

“To Whom it may concern: We need the identification # of the Vehicle so that we could respond to this promptly.”

Jan 13, 2014 -

sandjvick responded

Ok.

Jan 14, 2014 -

Freds Executive Auto responded

I appreciate your quick response, if you have any further question please feel free to contact me at (703)494-8686. Thanks.

Jan 14, 2014 -

sandjvick responded

Vin # as requested, 1GNEK13T41J195258

Jan 14, 2014 -

Freds Executive Auto responded

Your First, Last Name and the Purchase Date

Jan 14, 2014 -

Freds Executive Auto responded

Jan 14, 2014 2001 Chevy Tahoe Vin # ( 1GNEK13T41J195258 ) Re: Mr. & Mrs. James A Vick & Sheila R Carter-Vick vs. Fred’s Executive Auto This letter is in response to your Complaint of January 4, 2014 regarding the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of a vehicle by Mr. & Mrs. James A Vick & Sheila R Carter-Vick. Mr. & Mrs. James A Vick & Sheila R Carter-Vick, Please be informed that the allegations you have made are completely baseless accusations and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after you were fully satisfied with the vehicle, was the sale finalized. Mr. & Mrs. James A Vick & Sheila R Carter-Vick, purchased the vehicle mentioned, a 2001 Chevy Tahoe, and willingly signed a “Buyers Purchase Order” on October 10, 2013. The “Buyers Purchase Order” witch bears your signature and clearly states that the buyer is aware that the vehicle is being purchased “AS IS”. Also in the “Warranty Section” of the “Buyers Purchase Order” it clearly states “I understand that this vehicle is being sold AS-IS with all Faults, and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature of Mr. & Mrs. James A Vick & Sheila R Carter-Vick. Additionally Mr. & Mrs. James A Vick & Sheila R Carter-Vick on that same day, October 10, 2013, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It pecifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” Furthermore, Mr. & Mrs. James A Vick & Sheila R Carter-Vick agreed and signed an “Acknowledgement of an AS-IS Sale” as well on October 10, 2013 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty. Finally, Mr. & Mrs. James A Vick & Sheila R Carter-Vick, acknowledged and signed a “WE OWE” on October 10, 2013, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Dealership does not owe anything to the purchaser, the dealership has not promised anything, therefore the vehicle is was purchased “AS-IS.” Also, Mr. & Mrs. James A Vick & Sheila R Carter-Vick signed a "Waiver of Service Contract" on October 10, 2013, We would appreciate it if you wouldn't slander the Dealership in any way in the future. we have not yet taken actions against you for the bad check you wrote us . We would like to keep it that way. Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number. Attached, you will find the documents mentioned in this letter pertaining to this matter. Sincerely, Deen J

Feb 11, 2014 -

Freds Executive Auto responded

Fred's Executive Auto wrote on 1/14/2014 5:13:26 PM: Jan 14, 2014 2001 Chevy Tahoe Vin # ( 1GNEK13T41J195258 ) Re: Mr. & Mrs. James A Vick & Sheila R Carter-Vick vs. Fred’s Executive Auto ***This is Our last Response to your Baseless and Unreasonable allegations. Our Attorneys are in process to put a judgement for a bad check on to your credit, and also sue you thru the court.*** This letter is in response to your Complaint of January 4, 2014 regarding the above matter. For your clarification, below please find a few important facts about the sales transaction involving the purchase of a vehicle by Mr. & Mrs. James A Vick & Sheila R Carter-Vick. Mr. & Mrs. James A Vick & Sheila R Carter-Vick, Please be informed that the allegations you have made are completely baseless accusations and unreasonable. Prior to completing the purchase of the vehicle, you were given many opportunities to thoroughly examine and inspect the vehicle. Only after you were fully satisfied with the vehicle, was the sale finalized. Mr. & Mrs. James A Vick & Sheila R Carter-Vick, purchased the vehicle mentioned, a 2001 Chevy Tahoe, and willingly signed a “Buyers Purchase Order” on October 10, 2013. The “Buyers Purchase Order” witch bears your signature and clearly states that the buyer is aware that the vehicle is being purchased “AS IS”. Also in the “Warranty Section” of the “Buyers Purchase Order” it clearly states “I understand that this vehicle is being sold AS-IS with all Faults, and is not covered by any DEALER Warranty. I understand that the DEALER is not required to make any Repairs after I buy this Vehicle. I will have to pay for any Repairs this Vehicle will need.” This document is attached, and it bears the signature of Mr. & Mrs. James A Vick & Sheila R Carter-Vick. Additionally Mr. & Mrs. James A Vick & Sheila R Carter-Vick on that same day, October 10, 2013, signed a document by the name of a “Buyers Guide” which further attests that the vehicle was purchased “AS-IS”. It pecifically states that the purchaser will pay for all Costs for any Repairs. The Dealer assumes no responsibility for any repairs regardless of any oral statements about the vehicle.” Furthermore, Mr. & Mrs. James A Vick & Sheila R Carter-Vick agreed and signed an “Acknowledgement of an AS-IS Sale” as well on October 10, 2013 which again acknowledged that vehicle was being purchased “AS-IS” with no warranty. Finally, Mr. & Mrs. James A Vick & Sheila R Carter-Vick, acknowledged and signed a “WE OWE” on October 10, 2013, which again indicated that the vehicle was being purchased “AS IS.” It specifically indicates that the Dealership does not owe anything to the purchaser, the dealership has not promised anything, therefore the vehicle is was purchased “AS-IS.” Also, Mr. & Mrs. James A Vick & Sheila R Carter-Vick signed a "Waiver of Service Contract" on October 10, 2013, We would appreciate it if you wouldn't slander the Dealership in any way in the future. we have not yet taken actions against you for the bad check you wrote us . We would like to keep it that way. Thank you for your time. If you have any further questions or comments please contact me at the above address and telephone number. Attached, you will find the documents mentioned in this letter pertaining to this matter. Sincerely, Deen J

...
24
...