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Fredy Kia

Houston, TX

4.9
601 Reviews

11711 Gulf Fwy

Houston, TX

77034

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Showing 601 reviews

April 09, 2014

Referrals are SCAMS I have purchased a vehicle with Fredy Kia about almost 2 years ago. I have referred a friend to purchase a vehicle and still YET to recieve a referr More

by claudia9248
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William
Apr 10, 2014 -

Fredy Kia responded

My name is Sergio Zubia and I am the Internet Director at Fredy Kia Motors. I am writing because I do not take these situations lightly. I sincerely apologize for any inconvenience you may have experienced while at our dealership. We appreciate your feedback and we would like the opportunity to try and rectify your situation. Any further information you can give me, so that I may deal with this situation would be appreciated. You may email back to me in confidence or call me as I want to make sure that you are completely satisfied. Please contact me . Sergio Zubia 713-941-3600 sergiozubia@fredykia.com

March 14, 2014

I made an appointment for 7 am but apparently the service rep made it for 7:30 am so now I will be late to work. Thanks for nothing Fredy Kia More

by drperk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who knows.....never introduced himself
March 01, 2014

We had a wonderful experience with the purchase of our new vehicle. The friendliness and speedy process was the best. Dwayne Curtis was exceptional! We would highly recommend his services to friends and f More

by Marlavasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Curtis
February 14, 2014

William was very help along with his supervisor in helping me fulfil a need. They were successful in getting the deal i needed Thanks agaim guys Roceal More

by mrhouston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Fuentes
February 11, 2014

The ONLY positive of dealing with Fredy Kia was my salesperson, Marilyn Holguin. She was fantastic and went out of her way to help me even though I ended up purchasing from the buy here pay here lot More

by clthompson73
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marilyn Holguin
Feb 20, 2014 -

clthompson73 responded

UPDATE: After posting my review I was contacted by the dealership under the guise that they wanted to fix the situation. After submitting a seven page, detailed complaint letter to the Internet Manager, Sergio Zubia, and filing a BBB complaint regarding the service issues only, they have not bothered to respond. I am only asking for 4-5 minor repairs (including fixing the only lock on the vehicle so I can actually unlock the door without problems) and a 90 day warranty for major issues on the used car I feel coerced into purchasing after a bait and switch situation. I had hopes that Fredy Kia and Fredy Used Car Sales, LLC would have corrected this situation but they refuse to respond. Be ware of any dealings with these companies (all owned and operated the same person).

January 09, 2014

Superb, refreshing experience! Professional, integrity, precise, thorough, organized, caring, respectful. No false pretense. Keeps his word. Patiently answers questions, gets you in/out. Best experience. More

by Sherry Parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Curtis
January 07, 2014

Abel was such a great experience to work with. He made sure I was comfortable and answered all of my questions and concern. I definitely going to recommend Fredy to my family and friend. More

by lillipho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abel
January 03, 2014

Joshua really worked for me he walked me through everthing and he told me when it was a good deal go to Joshua he is awesome More

by loydsorrow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Varney
January 02, 2014

I had a great experience here and absolutely love my new car! I paid what I wanted and even got 5 years of free oil changes. I will be back and tell all my friends about this place! More

by gin0726
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn
January 01, 2014

I tried to get a car a month ago from a different dealership... It was a complete hassle. I was iffy to try again, but a friend of mine recommended I go to Josh at freddy Kia. I got a brand new 2014 More

by 2014kimberlygietka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua
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