Fredy Kia - Service Center

I find your customer service is supreme from the service department to the office, creating a climate that everyone cares about the customer's needs. Continue the exceptional job! A pleasure to get my car department to the office, creating a climate that everyone cares about the customer's needs. Continue the exceptional job! A pleasure to get my car service at your dealership. More

The dealership was so clean and smelled so good. the employees were excellent and quick Isaac and mike are the best. It was so nice to see a familiar face. I have seen Ed in a while. Isaac was very the employees were excellent and quick Isaac and mike are the best. It was so nice to see a familiar face. I have seen Ed in a while. Isaac was very attentive and gave me updates about my vehicle. Everyone was so nice and pleasant to speak to. More

They were fast and nice took me in within one day of me calling. Keep you updated while you sit and wait calling. Keep you updated while you sit and wait More

Outstanding customer service . Very polite and I felt that management was genuine and kept me up to date on the process Very polite and I felt that management was genuine and kept me up to date on the process More

Jhonny from parts and body services is very unprofessional and does not know how to do his job matter a fact he doesn't even do it. On his cell phone when I went to his office never answer his unprofessional and does not know how to do his job matter a fact he doesn't even do it. On his cell phone when I went to his office never answer his CALLS OR RETURNS VOICEMAIL & many more complaints I have More

someone stole something out of my car, When I reported it, the guy just said sorry I will tell the manager . Haven't heard from anyone. it, the guy just said sorry I will tell the manager . Haven't heard from anyone. More

I went in for service that I scheduled online. When I get there I ask them to look at an additional problem I had but did not put in the description. Instead of just going and talking to some while I am actu there I ask them to look at an additional problem I had but did not put in the description. Instead of just going and talking to some while I am actually there they make me sit in the service line and call someone. While on the phone they inform me that not only can they not look at the additional issue but that they will need me to leave the car overnight. Why wasn't this told to me when I scheduled the appointment. And If I have to leave the car how do you not have time to look at the other issue. Way to go above and beyond for your customers. This is not the first time I have had terrible customer service here. I will not be going back. More

I bought a used car from them back in April of this years. Only had it for only two month they came me a 3 month power train warranty on the vehicle. I brought it in to get service. I was told they cou years. Only had it for only two month they came me a 3 month power train warranty on the vehicle. I brought it in to get service. I was told they couldn't find my paperwork on the purchase. So I had to wait for the financial company to pick up the vehicle from the first one I had before because they forge my signature on a document that made me lose my first financial company and then they kept on running my credit to fine a new company to take the purchase which remind you I already had in my possession at the time. At this point I was upset and mad as xxxx because my check engine was on and I kept getting a code P0011 which is the intake cramshaft sensor. To make the story short don't buy I used car from them because the warranty on the vehicle they give you they don't honor it. Especial when one the parts department say we don't have to tool to diagnostics your vehicle. Now I have to fine someone to fix the vehicle and pay the note on a not running vehicle. All you will heard from them we will call you back on it . After that they don't call you back at all. But the salesperson Mario was great. It your financial department that was suppose to call me back. Because they had to update my paperwork with another financial company. I just had a horrible experience and will not go back to them at all. More

Horrible Service!The service writer and manager lie in Horrible Service! The service writer and manager lie in what seems like an effort to avoid warranty work when KIA’s are sold in large part based on t Horrible Service! The service writer and manager lie in what seems like an effort to avoid warranty work when KIA’s are sold in large part based on the warranty. They also don’t meet promised schedules, don’t keep the customer promptly informed about status and they constantly try to up sell unnecessary high mark up services. They don’t seem to want My current or future service or sales business. More

I had a wonderful experience at Fredy Kia, purchasing my first vehicle. Elmer,Eli,And Daniel were amazing! Highly recommended! Very professional! Above and beyond! first vehicle. Elmer,Eli,And Daniel were amazing! Highly recommended! Very professional! Above and beyond! More