Fredy Kia - Service Center

The best attention and the best service ... I highly recommend them! If you go to the service, ask for Mr. Alfonzo, is the best! I’m happy 😊 with Kia and with Fredy Kia... ... I highly recommend them! If you go to the service, ask for Mr. Alfonzo, is the best! I’m happy 😊 with Kia and with Fredy Kia... More

cero integrity, not profesional, no respect I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenienc I attended my appointment in time and after a few minutes they informed me that they did not have the part offering me a car wash for the inconvenience and that they would call me when they had it, so I suggest you call another dealer to see if they had the part in stock when they answer that they are not my secretary, then I had no choice but to speak with the general manager and have the part brought from another dealer as I had suggested ,the service is a real disaster More

Mario Paniagua great service and he really cares For his customers. He listen for my needs, makes recommendations and provided the best selection available. I am so happy with my new 2018 KIA OPTIMA. For his customers. He listen for my needs, makes recommendations and provided the best selection available. I am so happy with my new 2018 KIA OPTIMA. More

Happy Customer They are very kind, always helping the best, I am very happy with the help of Mr. Garret and Spencer, I recommend them. I am a happy customer😃 They are very kind, always helping the best, I am very happy with the help of Mr. Garret and Spencer, I recommend them. I am a happy customer😃 More

Never would recommend Fredy Kia Once they sell u a car they don't want to hear from u again. The only extension that answers the phone is sales. Service dept. Is horrible, rude & unc Once they sell u a car they don't want to hear from u again. The only extension that answers the phone is sales. Service dept. Is horrible, rude & unconcerned reps. They act like u are bothering them. Never tries to understand or accomadate your needs. I would buy another Kia but never from Fredy. They have a huge turn around of sales people. I get the impression morale is very low at Fredy. Poor management. Stay away from Fredy. More

Service Department Fail Bought a 2016 Kia Soul in April 2016. Car had 15 miles when we drove off the lot. Fredy Kia offers free oil changes & $20 tire rotations with purchase Bought a 2016 Kia Soul in April 2016. Car had 15 miles when we drove off the lot. Fredy Kia offers free oil changes & $20 tire rotations with purchase of a new vehicle, so of course, I'm taking advantage of the Perks of my new car! After the first oil change (approx. 6,000 miles) on my way home from the dealership, I notice my car smoking and sounding like a Diesel engine. Long story short, the service man never put back in the oil plug, so my car had been draining oil the entire drive back home. Luckily warranty covered, & I got a "brand new engine". Second oil change goes smoothly, only to notice a knocking noise in the engine about a week later. Take it back to the dealership. Supposedly it was a pulley on my air compressor making the noise, and it was replaced. Now, 3 days later, the A/C is not blowing cold (never had an issue with it until now). I wouldn't recommend buying a vehicle from Fredy Kia, unless you would like to spend the lifetime of the warranty, in & out of the shop! More

Amazing service! Walked in completely clueless no idea where to even look. Rick keeler came through and did a great job helping me and my family find the best fit for Walked in completely clueless no idea where to even look. Rick keeler came through and did a great job helping me and my family find the best fit for us!! I love my new Kia forte!! Thanks Rick😊 More

Oil change Jay's customer service was a great experience. He gladly assisted my vehicle without having an appointment. Such a convenience for me to leave my vehi Jay's customer service was a great experience. He gladly assisted my vehicle without having an appointment. Such a convenience for me to leave my vehicle and Christmas shop at the near by mall. More

Bad service techs Horrible service department!! My car went in for my sunroof to be repaired and I came back with a broken arm rest/cup holder!!! I called and the manag Horrible service department!! My car went in for my sunroof to be repaired and I came back with a broken arm rest/cup holder!!! I called and the manager and tech denied that they damaged my car! I will never go back and highly recommend you don't take your car there to be repaired!! More

Service Department mistake and I'm paying for it! My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the My car began making a rattle and clunking sound on my home and then died. I was able to make it home and had Kia Roadside assistance tow my car to the nearest Kia Dealership (Gay in Dickinson) Gay informed me the reason I was having the problem is because the last oil change (done my Freddy's service department) they put 2 quarts too much oil and the oil was being sucked into the engine! They thought the car was fixed and it wasn't now not only is it making the horrible sound it also has the oil and engine light on. I called Freddy Kia and spoke to Jay, considering Gay told me they were the source of my problem I was having with my car in the first place. Jay said he would look at my car if I brought it to him but could do nothing further for me on another vehicle. This baffles me considering from what Gay Pontiac has told me the reason I’m having the car issues is because a service man at Freddy Kia put too much oil in my car when they did the oil change last. I explained that to Jay and it made no difference. Jay with the service department is not trying to do anything to help correct the mistake that was made in the service department. His words to me were “since I cannot supplicate the problem I cannot help you” and “I cannot agree or dis-agree the mistake was made here since I cannot duplicate it”. After I explained to him that my oil light and engine light are on and the sound that was coming from my car. He told me if I wanted to drop it off I could. Why would I drive my car with the engine and oil light on from Texas City to Houston? That’s at least an hour drive. Furthermore why would a service department recommend I do that with the car being in that condition? 1 that is not safe and 2 that is doing more harm and stress to the engine. I am completely appalled by the treatment and lack of consideration for their customers. My car is my only means of transportation and I work 7 days a week! More