Freedom Chevrolet San Antonio

I've been coming to this dealership since I got my 2018 silverado and will continue using freedom for years to come. We also get exceptional help with the service department. With our service advisor Jesse silverado and will continue using freedom for years to come. We also get exceptional help with the service department. With our service advisor Jesse and Angel, everything was clear and consice as for the work being done. I especially love the constant communication the service department had with the customer. More

I brought my car for oil change and tire rotation and it was finished in 2 hrs. The last time I brought it in for this same service it took them 4 hrs. was finished in 2 hrs. The last time I brought it in for this same service it took them 4 hrs. More

For an oil change and fuel filter scheduled it still took over 2 hours! After I approved the fuel filter change and saw the bill I was kinda surprised that I was charged over $270 for a filter that costs les over 2 hours! After I approved the fuel filter change and saw the bill I was kinda surprised that I was charged over $270 for a filter that costs less than $30. I get labor is involved but after the approval it was less than 20 minutes before my vehicle was ready. The dealership is pretty good but I think the price of basic maintenance is kinda high. More

Negligent, inattentive and blisteringly incompetent staff. Out of the loop on your vehicle’s status, condescending over the phone (that is if you miraculously manage to get the agent responsible for y staff. Out of the loop on your vehicle’s status, condescending over the phone (that is if you miraculously manage to get the agent responsible for your vehicle on the phone). furthermore, inspection protocol is designed to charge you as much as possible for any service. complete scam. More

Received A/C service for broken compressor. Tech also found a line leak. Jesse Rodriguez, service advisor called to keep me updated every other day, great communication and will be back for se Tech also found a line leak. Jesse Rodriguez, service advisor called to keep me updated every other day, great communication and will be back for services in the future. More

Everyone did an Amazing job and we're so helpful We are six plus hours away and they made this very easy Grateful to all the service staff for assisting us so quickly six plus hours away and they made this very easy Grateful to all the service staff for assisting us so quickly More

It all started innocently enough - I scheduled a service appointment with Freedom Chevrolet in San Antonio on their website for Wednesday June 11 because I had a cross country road trip coming up and had be appointment with Freedom Chevrolet in San Antonio on their website for Wednesday June 11 because I had a cross country road trip coming up and had been having battery drain issues with my Suburban. When checking in, the service advisor (Adriana) said I should hear back "Friday, if not tomorrow". Well, I did not hear back Thursday... or Friday... or Saturday. So I called. The individual I spoke with reassured me that my "vehicle is with a technician right now", and I should be hearing back "soon". I waited the rest of Saturday... and Sunday. I called the Freedom Chevrolet Service number again on Monday. No-one answered the call. I called again and this time, waited to see how long it would ring before someone answered. After 11 minutes of ringing, I called from a work landline (not from my cell). They picked up right away. I explained the situation, and asked for an update. The gentleman I spoke to tried to locate Adriana, but could not. I inquired whether there were any notes on the system. He said he did not see any. I expressed that I was frustrated that I had heard nothing from Freedom - no calls, no texts, no emails since I had dropped off my vehicle. He said he understood and because of the delay, and lack of responsiveness, he was going to escalate the issue and I should "hear from a manager shortly". You can guess what happened - Freedom continued to ghost me. So finally today (Wednesday), I went in person. Adriana was still unavailable, but Linda tried to assist. She said there was nothing in the system, but that she was opening a group chat with the technicians to determine the status of the vehicle service. Long story short, no one at Freedom had touched the vehicle in the week that it had been there - in their parlance "none of the service technicians had assigned it to themselves". I asked for my keys back, and will now have to see if there is a better Chevrolet dealership in the area. I had been taking my Chevy to Freedom for years, but no longer. Beyond disappointed and sad to be treated this way. This experience has not only caused loss of trust in Freedom, but in Chevrolet. Why are there no controls in place to prevent similar failures? Zero stars (Google forces at least one-star rating). More

Disappointing experience at the service department. I dropped off my truck for an oil change and diagnosis on a 'shift to park' warning. After a day and a half without hearing back, I called to check o I dropped off my truck for an oil change and diagnosis on a 'shift to park' warning. After a day and a half without hearing back, I called to check on the status and was told the technician handling my vehicle was out for the day, which was why I hadn't been contacted. If I hadn't called, my truck would've sat there another day without any updates or progress. When I finally got an update, the message said "Transmission Control Replacement * PARTS ETA 4+ DAYS *" with no further explanation. When I arrived to discuss, I was told the issue was simply a worn-out shifter needing replacement - no additional details provided. To make matters worse, the oil change hadn't been done during the 48-hour period my truck was there. The lack of communication, incomplete work, and $196 charge was frustrating. Improvement is needed in their customer service and efficiency. More

Need better communication don’t let you know what’s going won’t return calls . But did get it going again was there 9 weeks they put a lot of parts in it will say they need to check there work the new engine won’t return calls . But did get it going again was there 9 weeks they put a lot of parts in it will say they need to check there work the new engine they put in was low on oil like no oil on the dipstick I had to put a quart in and that filled it up . It took awhile to get it back and getting a loaner car but they did get it done now let’s just see how long this one last. More