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Freedom Chevrolet San Antonio

San Antonio, TX

4.0
520 Reviews

13483 I-10 West

San Antonio, TX

78260

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520 Reviews of Freedom Chevrolet San Antonio

May 09, 2026

I showed up at the last minute to have my vehicle serviced. They were more than willing to service my vehicle. They did it in a professional way and told me if I had any questions to text them. Brisa More

by alicegomez135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brisa, Service Advisor was great., Angel Andino
May 08, 2026

Experience is great friendly atmosphere I appreciate that they always kept me updated will definitely go back Jesse my service advisor 10 star rating More

by tzepeda186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Andino
April 29, 2026

It was good service and linda was good representative. At helping us overol nice place More

by cstephii94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2026

They handled my trucks oil change with outstanding professionalism and excellent customer service. I will return to have more service done when needed. I asked about the price before the job was don More

by Gregkaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2026

Should of read reviews before buying from this location. I was sold a bad car that I am having major issues on and they knew it because car was taken for service and they declined getting the services done! More

by Cervantes210christina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristobal Cavazos Jr
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for reaching out to us on the issues you are having on the BMW. We are sorry for the issues you had and are having. When you bought the vehicle and brought to our attention about the oil leaks, we had you bring the vehicle in and we fixed the issue for you immediately. Please reach out  to me and I will be happy to address any other issues you are having. Marcus McNeely Used Car Director - Group 1 Chevrolet Northwest 210-697-6000 marcusmcneely@group1auto.com

April 28, 2026

The service female manager has no people skills. I arrived at 7:30 am. 4/24/26. She does not smile, doesn't say good morning or hello and looks very angry/mad. Maybe the other employees - service More

by Peggy Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Apr 28, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. We take concerns like this seriously and will address them internally to ensure better service moving forward.   Thank you,  Angel Andino Service Drive Manager - Group 1 Chevrolet Northwest aandino@group1auto.com

April 24, 2026

Took my truck in to get serviced at 9:00am. I didn’t get it back until after 3pm. I wasn’t provided with updates regularly and didn’t know what status was. It started off good with the mechanic More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger, Angel Andino
Apr 27, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback, and we apologize for the lack of communication and delays during your visit. That’s not the experience we want for you. We appreciate you bringing this to our attention and will use it as a learning opportunity to improve our updates and service flow. Thank you Tumay Nguyen Service Director - Group 1 Chevrolet Northwest 210-697-6076 tnguyen4@group1auto.com

April 14, 2026

Took my truck for a recall. Just an update. Dropped off at 8am, got an alert at 1pm that it was ready. Work complete. Go in, start signing paperwork to get my truck back- I deci More

by Fcone2345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin, and a female about 3 desks in from the service drive door, right side of I’m walking in
Apr 17, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback, and I apologize for the frustration. We should have communicated more clearly. Aftermarket tuning or modifications aren't always visible until we begin working on the vehicle unless disclosed, but we should have better explained why the recall couldn't be completed. We appreciate the feedback and will use it to improve. Please feel free to reach out to me directly. Thank you, Tumay Nguyen Service Director- Group 1 Chevrolet Northwest tnguyen4@group1auto.com 210-697-6076

April 07, 2026

Best serviced we have received since we bought our Chevy 2 and 1/2 years ago. Will definitely be going back. More

by CLP1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brisa Menchaca
Apr 11, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 04, 2026

Poor follow-up, slow service, no customer empathy or care and rude service manager. I was most disappointed with the service manager, Angel. It’s no wonder the service is sub-par. As the leader, he sets the More

by Rude Service Manager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
Apr 07, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. We take concerns like this seriously and will address them internally to ensure better service moving forward. If you would like to discuss further, please feel free to reach out to me directly.   Thank you  Tumay Nguyen  Service Director - Group 1 Chevrolet Northwest 210-697-6076 tnguyen4@group1auto.com

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