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Freedom Chevrolet San Antonio

San Antonio, TX

4.0
524 Reviews

13483 I-10 West

San Antonio, TX

78260

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524 Reviews of Freedom Chevrolet San Antonio

May 31, 2026

Extremely poor customer service. Long waits. No customer updates. No online updates. No car wash. More

by Cardiactoys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
Jun 03, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We sincerely apologize for the long wait and lack of communication during your visit. This is not the experience we want for our customers. We appreciate you bringing this to our attention and will use your feedback to improve our service and communication moving forward. Thank you  Tumay Nguyen  Service Director  Group 1 Chevrolet Northwest  210-697-6076 tnguyen4@group1auto.com

May 26, 2026

Excellent service department that goes above and beyond expectations. Sales and management staff are the best. More

by jadd64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tumay Nguyen, Nancy, Angel Andino
May 27, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

May 23, 2026

I took my car to get fixed here without an appointment, and they made the time to not only fix it but run it through the wash. Everyone was so pleasant and helpful. More

by denisetorres1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse aka Jesus
May 24, 2026 -

Freedom Chevrolet San Antonio responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 19, 2026

Wait time is absolutely horrendous! I was waiting at the dealership for 3 hours with two people ahead of me. There were new people coming in and they were able to leave before me. The o More

by Dre4mer2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angel Andino
May 22, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. I sincerely apologize for the excessive wait time and frustration during your visit. This is not the experience we want for our customers. We will use this as a learning opportunity with our team to improve our scheduling and communication process moving forward. Thank you Tumay Nguyen Service Director - Group 1 Chevrolet Northwest 210-697-6076 tnguyen4@group1auto.com

May 09, 2026

I showed up at the last minute to have my vehicle serviced. They were more than willing to service my vehicle. They did it in a professional way and told me if I had any questions to text them. Brisa More

by alicegomez135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brisa, Service Advisor was great., Angel Andino
May 15, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

May 08, 2026

Experience is great friendly atmosphere I appreciate that they always kept me updated will definitely go back Jesse my service advisor 10 star rating More

by tzepeda186
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Andino
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 29, 2026

It was good service and linda was good representative. At helping us overol nice place More

by cstephii94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Hi, your satisfaction is our top priority. Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2026

They handled my trucks oil change with outstanding professionalism and excellent customer service. I will return to have more service done when needed. I asked about the price before the job was don More

by Gregkaiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Rodriguez
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 28, 2026

Should of read reviews before buying from this location. I was sold a bad car that I am having major issues on and they knew it because car was taken for service and they declined getting the services done! More

by Cervantes210christina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristobal Cavazos Jr
May 14, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for reaching out to us on the issues you are having on the BMW. We are sorry for the issues you had and are having. When you bought the vehicle and brought to our attention about the oil leaks, we had you bring the vehicle in and we fixed the issue for you immediately. Please reach out  to me and I will be happy to address any other issues you are having. Marcus McNeely Used Car Director - Group 1 Chevrolet Northwest 210-697-6000 marcusmcneely@group1auto.com

April 28, 2026

The service female manager has no people skills. I arrived at 7:30 am. 4/24/26. She does not smile, doesn't say good morning or hello and looks very angry/mad. Maybe the other employees - service More

by Peggy Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Apr 28, 2026 -

Freedom Chevrolet San Antonio responded

Thank you for your feedback. We’re sorry to hear your experience didn’t meet expectations. We take concerns like this seriously and will address them internally to ensure better service moving forward.   Thank you,  Angel Andino Service Drive Manager - Group 1 Chevrolet Northwest aandino@group1auto.com

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