Freedom Chrysler Dodge Jeep Ram of Lexington

Everything was good till after I got home and went over my paperwork. They supposedly gave me more for my vehicle BUT what they failed to tell was they went up on the original price of the vehicle I bough my paperwork. They supposedly gave me more for my vehicle BUT what they failed to tell was they went up on the original price of the vehicle I bought. When your doing the final paperwork they go so quick so you don’t catch them gouging you. When I test drove it I told them it needed brakes and rotors but with me being a woman I guess they didn’t think I knew what I was talking about. They told me not once but twice to “keep driving it and it should be ok”. Well finally after many calls and service department appointment which they were told to put new brakes and rotors on the whole vehicle they only put them on the back because the front was good. WELL…guess what it still done the same thing so the front wasn’t good. I had to go pay to get new ones on the front and after I did I took the old rotors to them to prove to them I was right. They reimbursed me for the rotors. To beat it all off when I went to my appointment to get new brakes and rotors on they said they had to diagnose it first then order the parts. I said you all knew what I was coming for and you should have the parts on hand let alone you have a parts store directly across the street. Once I told the service guy I wasn’t driving my vehicle off the lot till my problem was fixed that’s when they decided they would fix the back. Would I go back and purchase another vehicle from them NO. Service department is awful. Do I wished I had went somewhere else YES. Do I recommend buying from them HECK NO!’ They got me once but not twice. More

Excellent service. Performed all work quickly and informed me of any other things that might need to be done. informed me of any other things that might need to be done. More

Happy with the experience,Good people I would recommend them,Good Inventory too choose from Good price range ,in and out in a timely fashion them,Good Inventory too choose from Good price range ,in and out in a timely fashion More

Worked very hard to get us the best deal! Great service, staff went above and beyond. Would definitely recommend to anyone looking for personalized friendly service. staff went above and beyond. Would definitely recommend to anyone looking for personalized friendly service. More

My experience here was great! Ms. Brandi Downs helped us with purchasing a vehicle, and went above and beyond to ensure every need was met! Best customer service I have ever had while purchasing a vehicle, with purchasing a vehicle, and went above and beyond to ensure every need was met! Best customer service I have ever had while purchasing a vehicle, and I will definitely be back! More

Could not have asked for a smoother car buying experience. This was our first purchase with this dealership and we will definitely be back when the need arises for another vehicle. experience. This was our first purchase with this dealership and we will definitely be back when the need arises for another vehicle. More

David Kilbulis did a great job. I pressure and was very knowledgeable about the car knowledgeable about the car More

Highly recommend this dealership. Professional, courteous, organized. Seth and Carl top notch! Would purchase from here again without hesitation! courteous, organized. Seth and Carl top notch! Would purchase from here again without hesitation! More

Promt and professional service. Easy to schedule and work done quickly. Comfortable waiting area and shuttle available! done quickly. Comfortable waiting area and shuttle available! More

Very nice and knowledgeable. A great experience and easy to deal with. I would recommend to deal with. I would recommend More